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 NOT happy with my dealer service...
Just called my dealer and they quoted me $580 for the 14k full service. Their labor rate is $90 per hour. Something is just wrong with some of the price quotes dealers are asking. I've always thought my dealer was expensive....
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 Originally Posted by MidLifeCrisis
Just called my dealer and they quoted me $580 for the 14k full service. Their labor rate is $90 per hour. Something is just wrong with some of the price quotes dealers are asking. I've always thought my dealer was expensive....
Parts included?
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Alright folks, here is my RS SE5 14K service fully itemized bill (I'll save my comments for the end):
1. Perform oil & filter change:
Parts subtotal: $77.54
Labor subtotal: $99.00 (one hour)
JOB SUBTOTAL: $176.64
2. Replace air filter: Not selected (I have the K&N aftermarket air filter)
3. Replace coolant:
Parts: $27.07
Labor: $99.00 (one hour)
4. Replace brake fluid:
Parts: $9.98
Labor $297.00 (three hours) 
5. Replace brake pads front/rear:
Parts: $160.98 (1 front brake kit Gen 3 pads, 1 rare brake kit Gen 3 pads)
Labor: $148.50 (2.4 hours at $237.60, however they listed a discount subtracting -$87.10 for some reason)
6. VA State Safety Inspection: $12.00
Total parts: $275.67
Total labor: $655.50
Shop supplies: $26.00
Tax: $15.09
Total amount due: $972.26
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So, there ya go: it was that  brake flush that did me in. When I went through the items I immediately focused in on that asking how the heck it could cost so much. They say it's a two person job for them to bleed each caliper, and they charge one hour labor for each of the three brakes. I'm not mechanically inclined enough to know if that's BS or not, but I did then ask if this is something that the dealer recommends is always required at the 2 year/14K mark, or is this something I can push off to a more relaxed cycle. Being good loyal soldiers they recommended to stick with the warranty schedule.
Obviously, brakes are not something I want to mess around with, but I ask the wisdom of the crowd if this is something I can safely put off to longer intervals, or if not, is there an easy way to inspect the quality of the remaining fluid to know if I'm good enough to go for longer between flushes. 
Because I do NOT want to pay that much again at this interval. 
BTW, again, by choice I didn't get valves checked, plugs replaced, air filter replaced, nor exhaust gaskets replaced. Strangely enough, the only service my dealer listed as not chosen was the air filter, which was specifically called out as I mentioned above-- everything else I passed on wasn't listed on my receipt.
But bottom line: I can only imagine how much MORE expensive this service would have been for me had they done all of the above. I'm thinking I'd have been close to $1500 territory with the valve check included. 
Lessons learned? I'm going to suck it up and do my own oil changes from now on. And at the above price I think I'm going to figure out how to replace my own brake pads as well. I'll take it into the dealer to handle BUDS checkups and the like, but anything I can do on my own, I'll do on my own, and just document the heck out of it to protect myself in the event of warranty issues. Fingers crossed.
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Originally Posted by Bob Denman
Well at least I see that they didn't make you buy the grease they used on you while they had you bent over the lift table... 
Or didn't they use grease??
Sorry...
And not even the common decency to offer me a... HEY, FAMILY WEBSITE! 
Anywho. On the bright side, my Spyder *is* back in my hands, and all prepped to go to Maggie Valley, so I'll just find a way to let all the frustration go over the next couple weeks and approach zen perfection for the Owner's Event. 
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Originally Posted by Bob Denman
Well at least I see that they didn't make you buy the grease they used on you while they had you bent over the lift table...
Or didn't they use grease??
Sorry...
Gosh, Bob, looks like you missed it...Hey, you can get a complete oil change & lube on your car for that much! I think that line-item is just one more rip. Why don't those astronomical labor rates cover that?
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Originally Posted by daveinva
Because I do NOT want to pay that much again at this interval.
But bottom line: I can only imagine how much MORE expensive this service would have been for me had they done all of the above. I'm thinking I'd have been close to $1500 territory with the valve check included.
Lessons learned? I'm going to suck it up and do my own oil changes from now on. And at the above price I think I'm going to figure out how to replace my own brake pads as well. I'll take it into the dealer to handle BUDS checkups and the like, but anything I can do on my own, I'll do on my own, and just document the heck out of it to protect myself in the event of warranty issues. Fingers crossed.
Vote with your wallet and find another dealer. A DIY oil change will run you about 45 or 50. Brake pads don't look any more difficult than most motorcycles. Brake fluid does absorb moisture over time, but to say it takes 2 people, and an hour for each wheel cylinder is insane. I'm sorry but labor rate is not billed per tech, but by service performed, at least that's my experience, both getting repairs done, and in my industry. Think about the money making deal for the service department there.. A tech might make 20.00 an hour in pay, with a burden rate of about 50.00 with insurance and benefits in a big dealership. Then along comes Bubba, the wash guy to hold down the brake pedal and glance at the master to make sure it doesn't run dry. He adds another 7.25 an hour to the bill, and puts another 99.00 in the dealers pocket? Not from me he wouldn't. But I digress.. You have the right attitude, go enjoy a ride,and do some of your own work next time.
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Originally Posted by MidLifeCrisis
Just called my dealer and they quoted me $580 for the 14k full service. Their labor rate is $90 per hour. Something is just wrong with some of the price quotes dealers are asking. I've always thought my dealer was expensive....
Good price...if they really do the FULL 14k service.
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