Salesman with no knowledge

[bigsid]

Yesterday i went to the dealer to look at an RTS-SE5. Salesman comes over and starts telling me about the spyder. He tells me i can get a semi automatic transmission or an "automatc transmission. I asked him how the auto transmission worked and he said all i have to do is twist the throttle and nothing else!! HUH?? I guess i should apply for a job there since i know more than him about the spyder and don't even own one. YET!! So obviously i won't be buying a from them. The service dept. is probably just as clueless.

[spyder3]

Yesterday i went to the dealer to look at an RTS-SE5. Salesman comes over and starts telling me about the spyder. He tells me i can get a semi automatic transmission or an "automatc transmission. I asked him how the auto transmission worked and he said all i have to do is twist the throttle and nothing else!! HUH?? I guess i should apply for a job there since i know more than him about the spyder and don't even own one. YET!! So obviously i won't be buying a from them. The service dept. is probably just as clueless.

And so it begins!! Best of luck!! Ryding it is more fun than shopping for it.

[Bob Denman]

Hi Sid!
Welcome to the show!
Could the salesman have been talking about the bank "automatically" deducting the payment out of your account??? THAT they're pretty good at!

[IWN2RYD]

He is half right.. It "Does" downshift for you automatically

[boborgera]

Yesterday i went to the dealer to look at an RTS-SE5. Salesman comes over and starts telling me about the spyder. He tells me i can get a semi automatic transmission or an "automatc transmission. I asked him how the auto transmission worked and he said all i have to do is twist the throttle and nothing else!! HUH?? I guess i should apply for a job there since i know more than him about the spyder and don't even own one. YET!! So obviously i won't be buying a from them. The service dept. is probably just as clueless.

You do know the best salespersons are the ones that know nothing about the product they're selling.
This way they can tell you anything stupid and do it with a straight face.

[ARtraveler]

Scarry!-- I sure hope the lack of knowledge of the salesperson does not trickle down to the people in the service department.

[spyder3]

You only get to make a first impression one time.....

[SpyderAnn01]

the sales staff doesn't always reflect on the competency of the service department. At the dealership that I use for service I had a salesman tell me that the seat is heated on the RT (it isn't) but they have a very good service department. I'd talk to the service department and find out how many Spyder techs they have, how long do you have to wait for a service appointment how much their hourly labor rate is and make your decision on how you feel about those answers.

Good luck.

[fastfraser]

I would find out a little more about the service dept.before I would write the dealership off .

[MarkLawson]

I was in my dealership the other day looking at the new Spyders when some guys came in looking at them. I began talking with them and telling them about the differences between the RS & RT (we own both) when one guy finally asks the price. I didn't know and told him he's have to ask a salesman. Turned out they thought I was a salesman. A real salesman then came over and told them that I knew more about the Spyders than any of them did anyway!

I love talking to people about them...

[pitbull]

These are pretty scary stories, good grief......... I am so sorry folks sone things should not be so. If your going to sell it take the dadgum time to learn it, then ride it, and the keep studying it! I promise at our store this will not be the case, and your bike will be setup right.

[effgjamis]

Yesterday i went to the dealer to look at an RTS-SE5. Salesman comes over and starts telling me about the spyder. He tells me i can get a semi automatic transmission or an "automatc transmission. I asked him how the auto transmission worked and he said all i have to do is twist the throttle and nothing else!! HUH?? I guess i should apply for a job there since i know more than him about the spyder and don't even own one. YET!! So obviously i won't be buying a from them. The service dept. is probably just as clueless.

You wanna buy in Florida.. then West Coast Powersports in Clearwater... Great service as well.

Out of State.. Then go for Cowtown in Cuba, Mo.
Super super people.... even when an ole peep gets upset.

[Dudley]

Yesterday i went to the dealer to look at an RTS-SE5. Salesman comes over and starts telling me about the spyder. He tells me i can get a semi automatic transmission or an "automatc transmission. I asked him how the auto transmission worked and he said all i have to do is twist the throttle and nothing else!! HUH?? I guess i should apply for a job there since i know more than him about the spyder and don't even own one. YET!! So obviously i won't be buying a from them. The service dept. is probably just as clueless.

Years ago I sold Honda Motorcycles. My first and only sales job. The first day on the job the GM told me to take home a brochure on every bike and read it thoroughly. After that, he would ask me about the different bikes until he knew that I knew about them. When I have shopped for bikes over the years, if a saleman lied about the product (I already knew the answer to any question I would ask) I was a walk-out. You lie to me up front, what will you tell me if I have problems later.

[spydrluvr]

And so it begins!! Best of luck!! Ryding it is more fun than shopping for it.

[bigsid]

You wanna buy in Florida.. then West Coast Powersports in Clearwater... Great service as well.

Out of State.. Then go for Cowtown in Cuba, Mo.
Super super people.... even when an ole peep gets upset.

Thanks. I live in Port Charlotte, not to far south of there. What about Seminole Powersports or Central Florida Powersports?

[copper]

West Coast Powersports in Clearwater is the place to go!!!!

[effgjamis]

Thanks. I live in Port Charlotte, not to far south of there. What about Seminole Powersports or Central Florida Powersports?

Really don't know and have no experience with Seminole Powersports.
As to Central Florida Powersports (Kissimmee), it is the sister company of Westcoast power sports. However, I ride 180 miles round trip to Westcoast Power Sports (Clearwater) for service etc, as opposed to 12 miles round trip to Central Fl Powersports.

[MouthPiece]

Thanks. I live in Port Charlotte, not to far south of there. What about Seminole Powersports or Central Florida Powersports?

I've had nothing but excellent service at Seminole Power Sports in Sanford. Ask for Ken and tell him that Chris Ray recommended.

Chris

[GeoffCee]

He tells me i can get a semi automatic transmission or an "automatc transmission. I asked him how the auto transmission worked and he said all i have to do is twist the throttle and nothing else!!

Oh, boy! You missed the opportunity to ask for a demonstration? NEVER miss the chance to show up a salesperson who is talking cr*p, watching them squirm like a worm on a hook is one of life's enduring pleasures!

[Bob Denman]

Oh, boy! You missed the opportunity to ask for a demonstration? NEVER miss the chance to show up a salesperson who is talking cr*p, watching them squirm like a worm on a hook is one of life's enduring pleasures!

[gcain747]

I am a new guy to the whole Spyder scene and only have 1000 miles on my new RT Limited so I don't have a lot of experience with my dealer yet. I went into this deal knowing that;
1. This is a fairly new product
2. There are not a lot of them on the street in Birmingham so
3. The dealer here hasn't sold very many of them
4. The dealer isn't going to have all the answers because they don't have enough experience.

For nearly a month before I ordered the bike I spent every night reading this and other forums. After I placed the order I visited the dealer several times and talked to the techs. I found them to be honest about their experience level with the product and someone that I could work with. I continued to read all the post I could find, espically the ones on problems with the bike. Before I picked the bike up I discussed a lot of the issues that I had read about with the sales manager and the service department manager.
My dealer seems to be very open to everything I have discussed about my bike and is even considering contacting people like spyderpops and putting some of their add on stuff in his parts department.
My goal is to try to help my dealer raise his level of service by helping him gain more experience. I hope other people will do the same so that in the future we have better service everywhere we travel.
By the way, when I completed the purchase of my bike the young guy that handled the sale was amazed at my superior knowledge of the product he was trying to sell me. I got that knowledge from all of you folks who so kindly post your experiences on these forums.

Thanks for helping me make my experience a happy one

Greg Cain
Birmingham, AL

[retiredsquid]

I always consider the service department as the most important part of any vehicle purchase. My dealership has an outstanding service department with a factory trained technician I have confidence in. I sometimes wonder about the folks out front, though.

[SpyderWolf]

I would find out a little more about the service dept.before I would write the dealership off .

The service department is what matters the most, as they are the ones who will be taking care of you after the sale.

Best of luck in your Spyder hunt.

[Recon]

Really don't know and have no experience with Seminole Powersports.
As to Central Florida Powersports (Kissimmee), it is the sister company of Westcoast power sports. However, I ride 180 miles round trip to Westcoast Power Sports (Clearwater) for service etc, as opposed to 12 miles round trip to Central Fl Powersports.

We go 125 miles one way to West Coast in Clearwater and there is a dealer about 10 miles from us who will cheat you, so be careful. Go to one you can trust to take care of your problems and not deceive you....West Coast is where I will always go.

[Bob Denman]

I feel pretty lucky here... four Dealers within an hour and a half and not a stinker in the bunch!