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Dealer saying rear lid shock replacmt not covered by warranty - thoughts?
I need some advice here . I have a 2021 RT Limited that is still under the 2 year warranty. I brought it to the dealer for a variety of warranty issues and one item they said is not covered is the weak shock that is not holding up the rear trunk lid. He wants to charge me for this service . I would think this would be covered. Thoughts?
On another note, he is charge me for new brake pads and rotors because of squeaky brakes, only 5000 miles on the bike
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Originally Posted by Motorcycledave
Find another dealer
/\ yep what he said
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I just had mine changed out, under warranty, a few weeks back. No problem.
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I have a new 2023 Sea To sky RT, and so far do not have the weak strut issue for my rear trunk. I did however order the heavy duty Show Chrome rear trunk strut to have it on hand if and when the OEM Strut/Shock should fail.
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Here's how it was explained to me. If you have or had a trunk rack on, it is not covered under any warranty. If you never had the rack, then yes it is. This is not my opinion, that's what two dealers told me.
2005 Roadtrek Chevy 210P
2020 RT Limited-Chalk White SE6
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exactly, the Dealer is Full of "you know what!"
AJ
2014 RT-S
Akrapovic Exhaust & Cat Bypass
Bajaron Sway Bar w/links / Sena SM-10/Garmin 660
Comfort Seat w Adjustable Backrest
Decals by Purple Harley / Magic Strobe
Kuryakyn Black Widow Pegs Rivco Highway Brackets
Rivco Trunk Mounted Double Flag Holder
FOBO / Spyder Cuff / XM Radio w MC Antenna
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Originally Posted by ollicat
I need some advice here . I have a 2021 RT Limited that is still under the 2 year warranty. I brought it to the dealer for a variety of warranty issues and one item they said is not covered is the weak shock that is not holding up the rear trunk lid. He wants to charge me for this service . I would think this would be covered. Thoughts?
On another note, he is charge me for new brake pads and rotors because of squeaky brakes, only 5000 miles on the bike
I think the squeak is on you … my 2016 F3L squeaked and so does my 2020 RTL and the brakes worked fine.
The lid strut is also since you modded it … unfortunate but as many that failed without extra weight who could be surprised about failure with additional weight.
Last edited by Peter Aawen; 06-22-2023 at 12:56 AM.
Reason: 2920.... 8-/
Love my Spyders
2016 F3L Steel Black purchased 7/16/2016 Sold 3/11/2023 (22,500 mi)
2014 RTS Circuit Yellow purchased 3/2/2018
2020 RTL Petrol Blue purchased 1/27/2023
Girls on Spyders #3195
No more 2 wheels
2020 RTL , Lamonster floor board riser Petrol Blue
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Originally Posted by Bangorbob
Here's how it was explained to me. If you have or had a trunk rack on, it is not covered under any warranty. If you never had the rack, then yes it is. This is not my opinion, that's what two dealers told me.
That makes sense. I don't think BRP offers a trunk rack as an option, so adding a rack puts a load on the strut that it was not designed for. That gives BRP an out to not warranty the strut.
2014 Copper RTS
Tri-Axis bars, CB, BajaRon sway bar & shock adjusters, SpyderPop's Bumpskid, NBV peg brackets, LED headlights and modulator, Wolo trumpet air horns, trailer hitch, custom trailer harness, high mount turn signals, Custom Dynamics brake light, LED turn signal lights on mirrors, LED strip light for a dash light, garage door opener, LED lights in frunk, trunk, and saddlebags, RAM mounts and cradles for tablet (for GPS) and phone (for music), and Smooth Spyder belt tensioner.
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That's bull. My friend just had it changed under warranty. Dealers don't like to do warranty work because they don't get the same labor rate from the manufactures.
Frank Ferrante
2022 Can Am Spyder RT Limited Deep Marsala Metallic Dark
2016 Moto Guzzi Eldorado
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As with any game where only 1 player knows the rules. They can make it up on the fly and tell you whatever they like. But there is no question that there are much less expensive ways to fix squeaky brakes. You'll be throwing away perfectly good pads with no guarantee that the new ones won't do the same thing.
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Rear trunk lid.
Vrider, I have a 2021 Sea to Sky and the rear trunk does not have a strut on the lid. Have they changed the design of the trunk.
Last edited by Peter Aawen; 06-27-2023 at 12:23 PM.
Reason: Moved Post title into text - many won't see post titles, only the Main Thread Title! ;-)
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Very Active Member
Originally Posted by Flier Tuck
Vrider, I have a 2021 Sea to Sky and the rear trunk does not have a strut on the lid. Have they changed the design of the trunk.
What do you suppose is keeping it up?
The strut is only visible on my 2020 RTL by removing the passenger back rest ... you cannot see it from inside the trunk.
Love my Spyders
2016 F3L Steel Black purchased 7/16/2016 Sold 3/11/2023 (22,500 mi)
2014 RTS Circuit Yellow purchased 3/2/2018
2020 RTL Petrol Blue purchased 1/27/2023
Girls on Spyders #3195
No more 2 wheels
2020 RTL , Lamonster floor board riser Petrol Blue
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Baloo is my name. Spyders are my game. Well, it's a doo-bah-dee-doo, yes, it's a doo-bah-dee-doo, I mean a doo-bee, doo-bee, doo-bee, doo-bee, doo-bee-dee-doo. And, well, now. Ha ha! What have we here?
2020 Petrol Blue Metallic RTL
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Originally Posted by al0vely
I think the squeak is on you … my 2016 F3L squeaked and so does my 2020 RTL and the brakes worked fine.
The lid strut is also since you modded it … unfortunate but as many that failed without extra weight who could be surprised about failure with additional weight.
Actually, I did not make any mods on the truck lid - it is stock.
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Originally Posted by ollicat
Actually, I did not make any mods on the truck lid - it is stock.
If it's stock, the dealer should be on the hook for the repairs. If you are tired of hearing excuses, a new one should be just over $20 at McMaster-Carr. And there you can choose one that's a little stronger than stock.
Chip
2020 RTL
"Stella by Starlight"
UltraGard Full Cover, Front & Rear Cup Holders, Elka Stage 2 Rear Shock, TC & Dave Signal Button, Spyder Extras Sway Bar
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Very Active Member
Originally Posted by ollicat
Actually, I did not make any mods on the truck lid - it is stock.
My fault ... I read a thread that mentioned having a trunk rack and thought it was from the OP.
In that case if you are still under the 2 year warranty it should be covered. Have you contacted BRP ... if not maybe you should.
Love my Spyders
2016 F3L Steel Black purchased 7/16/2016 Sold 3/11/2023 (22,500 mi)
2014 RTS Circuit Yellow purchased 3/2/2018
2020 RTL Petrol Blue purchased 1/27/2023
Girls on Spyders #3195
No more 2 wheels
2020 RTL , Lamonster floor board riser Petrol Blue
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On BRP's Can Am Spyder website under accessories you can find a top case rack that goes on RTL's. So if the dealer ordered it and installed it you would think that the shock would be under warranty still. Unless they have a disclaimer on the rack being installed that says it adds too much weight for the top case shock and voids the shock warranty? But what do I know? Top Case Rack - SKU 219400743 - $274.99 - for '23 RTL... but the rack is covered by BRP's warranty.
Last edited by Peter Aawen; 06-22-2023 at 07:56 PM.
Reason: Caps & ' 's ;-)
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Very Active Member
Originally Posted by ollicat
Actually, I did not make any mods on the truck lid - it is stock.
olicat,
I have a brand new 2023 F3 LTD Special, I have a luggage rack on mine which is stock. I can't see the lid strut.
Deanna
Current Spyder - 2023 F3 LTD Special - Mineral Blue
Red LED NANO Saddlebag Marker Lights with Full Illumination
Sequential Fender LED'S (Amber/Red) with Safety Reflector
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Lamonster "Top Cuff" with adjustable drink Holder
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Front Fairing Service Access Door Covers (Carbon Fiber Domed Black)
Sway Bar with Links
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Half Cover
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Show Chrome Trunk Shock
LED'S - Run/Turn/Brake Rear
Former Spyder - 2014 RTS SE6 Cognac - SOLD
First Spyder - 2012 RTS-SE5 Quantum Metallic Blue - TRADED UP
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Very Active Member
Originally Posted by ned64
On BRP's Can Am Spyder website under accessories you can find a top case rack that goes on RTL's. So if the dealer ordered it and installed it you would think that the shock would be under warranty still. Unless they have a disclaimer on the rack being installed that says it adds too much weight for the top case shock and voids the shock warranty? But what do I know? Top Case Rack - SKU 219400743 - $274.99 - for '23 RTL... but the rack is covered by BRP's warranty.
In that case I don't see how BRP can argue the rack voids the shock warranty, unless they can prove you overloaded it. I just looked at the installation instructions. The top rack is limited to 5 lbs which is deducted from the overall capacity of the trunk. Whether or not a rack is installed the max load in/on the trunk is 20 lbs.
2014 Copper RTS
Tri-Axis bars, CB, BajaRon sway bar & shock adjusters, SpyderPop's Bumpskid, NBV peg brackets, LED headlights and modulator, Wolo trumpet air horns, trailer hitch, custom trailer harness, high mount turn signals, Custom Dynamics brake light, LED turn signal lights on mirrors, LED strip light for a dash light, garage door opener, LED lights in frunk, trunk, and saddlebags, RAM mounts and cradles for tablet (for GPS) and phone (for music), and Smooth Spyder belt tensioner.
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Originally Posted by WRCLVR
/\ yep what he said
What they said - call another.
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Very Active Member
Originally Posted by chipveres
If it's stock, the dealer should be on the hook for the repairs. If you are tired of hearing excuses, a new one should be just over $20 at McMaster-Carr. And there you can choose one that's a little stronger than stock.
Chip, could/would you pls provide the part number?
2005 Roadtrek Chevy 210P
2020 RT Limited-Chalk White SE6
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Very Active Member
Originally Posted by chipveres
If it's stock, the dealer should be on the hook for the repairs. If you are tired of hearing excuses, a new one should be just over $20 at McMaster-Carr. And there you can choose one that's a little stronger than stock.
I have looked along with several others on this site and can not find one at McMaster Carr, you can get one for the seat from them.
Lamonster has one for the trunk that is reasonable.
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Good news - the dealer did my front brakes at no cost to me. We are still waiting on that rear trunk strut to arrive. I have to go back after he gets it in. Then we can argue it out.
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Originally Posted by Motorcycledave
Find another dealer
Easier said than done.
Thunder's just the noise. Lightning does the work.
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