I'M FED UP

[oldguyinTX]

Before slamming BRP and the dealer, let's recognize that; a) we only have his side of the story, b) we're not going to hear the dealer's and BRP's side of the story and c) his situation and experience, as described is so unusual as to stretch credulity to the breaking point.

Ever hear of fake news?

Yeah Iv'e heard of fake news. It's in every one of your posts. I'll bet you're one of the people who got Cuznjohn kicked off of this forum. Am I your next target? You just made my ignore list, as you never have anything relevant to say. Other than to spew negativity. You want to call me a liar? Be my guest. It must be sad to be you, that you feel that you have to disparage any comments or opinions on this forum. Get a life.

[sylvester]

There are alot of crummy dealers out there been through 3 myself going back to number 2 best of the 3 may have to kiss a little ass cause i was really pissed when i left there

[OKey]

With all of the problems that we have had with our Spyder since we bought it in July of 2013. There have been so many times during (our short) riding seasons - at least twice each season - that it has stranded us and had to be towed, then spent on average three weeks in the shop each time to diagnose/fix (hah) issues, plus the recalls - the dealer had it for 4 weeks to do the heat recall and left some parts out that were required- and the nail in the coffin was last weekend when the weather was beautiful and the wife and I went out to ride to a local Flea Market, then ride up to NW CT for lunch, then home. Well, we got as far as about 1/2 mile from the Flea Market, the Spyder went into Limp Home Mode, Codes were C0040, VCM module, Brake pedal switch failure, VSS fault, etc. Fuse was blown for the brake lights/emergency flashers. Put a new one in, it blew right away. Second code was C0063 Yaw rate sensor failure. The YRS was replaced about this time last year. The screen lit up like a Christmas tree, engine light, oil pressure light & VCS light all blinking. So, it is going to sit in the garage for the winter on a battery tender, as I am having my second hip replacement in 2 weeks, and I am sure that even if I had it towed to a dealer tomorrow, I would not get it back before my surgery. Long story short, I am going to dump it & the 622 trailer next spring for whatever I can get for it. This was the worst monetary investment I have ever made, and I will never buy another one. Not that I could afford it, since I scrimped and saved for years to buy this one so I could pay cash and not have a monthly payment. I now see that it was money totally wasted that I will never recoup. Having dropped $35K on the Spyder, trailer, etc., I think I would be lucky to get $11K for both, if I can even sell them. Words can't express how angry and disappointed I am with BRP for foisting such a lousy product on the public, and then ignoring folks who have major problems. I have no confidence whatsoever in this machine, and would not dare to even think about taking a long trip on it, because I know that it will break down and leave us stranded, as it usually does. Oh, and my other rant - I once used BRP Roadside Assistance. $200 allowance which got me an 18 mile tow plus $50 out of my pocket. My insurance totally covered last weekend's 45 mile tow. This machine is a POS. Should have bought a Gold Wing trike, way more dependable.

My heart goes out to you brother !! I guess you would never feel like my license plate applies to your Spyder experience.
Part of me says dump it and get another, but 3 weeks in the shop...no way. My dealer has a loaner that they give me if I want to ride while my bike is being serviced......and it's a current year. It serves a dual purpose. I stay in the game and it gives me the itch to upgrade.

I would do exactly what you are doing since you're geographically stuck with your dealer.
Even though you are exiting the BP Family, I would suggest that you write a simple letter to BP listing the 1, 2, 3's of your problems and the poor dealer response. Won't help you any, but might help the next guy.

Good luck.....PS love the color and look of your bike.....Peace

[Roadster Renovations]

Sorry you have had such a terrible time. Hope they will make you a good offer on maybe a new RT.

[oldguyinTX]

You're not going to leave us: are you???

Have not decided yet. I'm tired of the vitriol being spewed on this forum by certain folks, and the ganging up on people to get them kicked off. I joined this forum because I thought it would be a great place to exchange thoughts, information, ideas, and maybe have a laugh or two, and for a while, that was mostly true. Sadly, a few are corrupting what I think - and this is just my opinion - Lamont intended when he started this forum. And that'a a sad thing.

[Tango]

Dwight try another dealer. It can't hurt. You may need to travel some to get to a top rated dealer. Tom

[robhowen]

Is there anyone out there that can actually help this man in Connecticut? I mean help with action and results, not just advice. BRP are you listening? I wish you were in AZ as I believe my dealer in Sierra Vista would take action and actually help you. Is there anyone in his neck-of-the-woods?

Rob

[2dogs]

Well, the BRPCare Rep always seems to be on the Forum. Either they care enough to read about issues....or they are taking notes on troublemakers like me

And me too?

Seriously though, in my business my equipment and my customers are equally top priority and I have a high percentage of return customers. If BRP were to communicate and assist folks with problem spyders directly, and help them to resolve their issues through a competent and trusted dealer network, life aboard a spyder would be much more enjoyable for all. I just can't seem to understand why BRP would not be willing to contact customers with problem spyders and help them out. Maybe they just think they are too big to fail.

[Bob Denman]

Have not decided yet. I'm tired of the vitriol being spewed on this forum by certain folks, and the ganging up on people to get them kicked off. I joined this forum because I thought it would be a great place to exchange thoughts, information, ideas, and maybe have a laugh or two, and for a while, that was mostly true. Sadly, a few are corrupting what I think - and this is just my opinion - Lamont intended when he started this forum. And that'a a sad thing.

But you're the "Anti-Venom", for those kind of folks: we need you in here!
Please; stick around, and help herd this "bunch of cats, through the darkness"!

[JayBros]

BRP should invest some coin in creating some kind of zone rep system wherein a responsible individual can appear on scene for customers with the OP's kind of problems with the authority to cut through all the crap and get the customer's problem(s) resolved. JMO.

[CA Railwhale]

Your comments make sense to me. why hasn't BRP come to this man's rescue?????? that is sad indeed. sure, he has a lousy dealer, but one would think BRP would get him to another reputable dealer that could address his problems properly once and for all??
this is a major BRP issue and they need to resolve it.
we have dealer issues in this part of the country and that is another BRP problem. why they allow sub-par dealers to exist is beyond me.
you can my name to the list for BRP to resolve the issues. tks
BIG F

Given this bike's troubled history, I think the owner could sue the dealer and CanAM for recission of sale. The bike has never lived up to it's promise and there are plenty of people on this list alone that would testify to the essentially trouble-free natures of their bikes. If he wins, his money would be returned and he'd be out from under the bike and could sell the trailer and at least recoup some of his money from that as well.

[UtahPete]

Yeah I've heard of fake news. It's in every one of your posts. I'll bet you're one of the people who got Cuznjohn kicked off of this forum. Am I your next target? You just made my ignore list, as you never have anything relevant to say. Other than to spew negativity. You want to call me a liar? Be my guest. It must be sad to be you, that you feel that you have to disparage any comments or opinions on this forum. Get a life.

Sorry you and others took it that way; I didn't mean to imply you were deliberately misrepresenting the truth. In reviewing your posting history, it just seemed like these issues with your bike have not been terribly important to you in the overall scheme of things until just now.

I think that something else may be bugging you (maybe your hip replacement?) and you decided to let loose with a volley at BRP and the dealer network as the source of your misfortunes. And, I think that is unfair to BRP and maybe the dealer to make them the target of your anger and frustration.

BTW, I've not had anything to do with Cuz'n John or anyone else getting kicked off the forum. Not knowingly anyway.

[Spyder_Cowgirl]

I have just finished writing my third letter to Jose Boisjoli, CEO of BRP expressing my utter disappointment and total lack of confidence in this machine. We will see how far that gets me, probably nowhere. My wife refuses to even consider riding it for fear of being stranded yet again. Between 4/5/17 & 11/18/16, the Spyder was at the dealer for a total of 105 days, to correct warranty items and screwups by the previous dealer. Anyone but me think that this is excessive? Please understand that I do not blame the second dealer for this, as they were correcting past problems, and waiting for parts. And we all know that the BRP parts supply chain is nothing short of abysmal. Over the course of my ownership, the previous dealer had it a lot longer than that, but since I can't get the warranty invoices, I cannot fully track that.

I have no idea what the outcome of this will be with BRP, but I am pretty sure that I will not like it.

Oh man ... this sounds all too familiar when it comes to my CB woes. The 2016 RT Ltd is a dream, the CB ... not so much and if you have been following any of my posts on the subject, you will know that my (now former) dealer damages the bike every time they do anything more than and oil change. They even went so far as to accuse me of unhooking a ground strap that toasted the 3rd CB on the !!!! Anyway, I finally got some movement on the issue by sending an email directly to brp.care@brp.com -- I calmly explained all the issues and after one more trip to the "bad dealer" (where they damaged a fuse box cover, the CB antenna, and likely the entertainment harness), I am now able to "pick my dealer" to have this resolved. I am fortunate to have two that are reasonably close and both have excellent reputations. I know you have already sent a letter to the CEO ..... but, perhaps, one targeted to a known customer service rep. might actually yield better results. I know you are livid -- if you do decide to take this path, be kind, state the facts, and ask for BRPCare's help (leave the anger and emotion out of it). This is what I did and it got the results I was looking for.

Good Luck .... I hope this gets resolved to your satisfaction .... Ann

[oldguyinTX]

I thank you all for your support with my dilemma, and your kind words regarding my upcoming (2nd) hip replacement in 7 months. There is a reputable dealer, Land 'N Sea Marine, which is 50 miles from me in Waterbury,CT, which is not a terrible distance, but I'm gonna have to have it towed there, which means that I have to drive there so that I can have some sort of personal interaction with the Service Manager, then my wife would have to drive me there to pick it up when it is fixed(?). So, a 200 mile trip in the car. My other choice would be Arctic Adventures in Rosendale NY, really good people but a heck of a lot further. I know that there are many on this forum whose dealer is at least 50 miles away, if not further, so I can't really complain about the distance. (That would be whining) I remember someone on here said that he rides from Long Island to Arctic Adventures for service. Now that is a long ride and one heck of an endorsement. Anyway, it's a moot point right now, as I don't have the time to get it to a dealer and then pick it up - even if it were ready - within the 2 week time frame until my surgery. Plus I have to get the rest of my Pre-Op appointments out of the way, as well as taking my mother-in-law to her doctor's appointments, grocery shopping, etc., as I am her primary caregiver. I am retired on SS Disability, which ain't much. My wife, bless her heart, works about 70 hours a week at two jobs to make ends meet, and will have to take over what I do for her mom until I can drive again. With that in mind, I am indeed a very lucky man.

[oldguyinTX]

Oh man ... this sounds all too familiar when it comes to my CB woes. The 2016 RT Ltd is a dream, the CB ... not so much and if you have been following any of my posts on the subject, you will know that my (now former) dealer damages the bike every time they do anything more than and oil change. They even went so far as to accuse me of unhooking a ground strap that toasted the 3rd CB on the !!!! Anyway, I finally got some movement on the issue by sending an email directly to brp.care@brp.com -- I calmly explained all the issues and after one more trip to the "bad dealer" (where they damaged a fuse box cover, the CB antenna, and likely the entertainment harness), I am now able to "pick my dealer" to have this resolved. I am fortunate to have two that are reasonably close and both have excellent reputations. I know you have already sent a letter to the CEO ..... but, perhaps, one targeted to a known customer service rep. might actually yield better results. I know you are livid -- if you do decide to take this path, be kind, state the facts, and ask for BRPCare's help (leave the anger and emotion out of it). This is what I did and it got the results I was looking for.

Good Luck .... I hope this gets resolved to your satisfaction .... Ann

Thanks Ann, good advice. I have been following your posts about your CB and I am glad that you seem to be finally getting some resolution to your problem. Good Luck!

[UtahPete]

I thank you all for your support with my dilemma, and your kind words regarding my upcoming (2nd) hip replacement in 7 months. There is a reputable dealer, Land 'N Sea Marine, which is 50 miles from me in Waterbury,CT, which is not a terrible distance, but I'm gonna have to have it towed there, which means that I have to drive there so that I can have some sort of personal interaction with the Service Manager, then my wife would have to drive me there to pick it up when it is fixed(?). So, a 200 mile trip in the car. My other choice would be Arctic Adventures in Rosendale NY, really good people but a heck of a lot further. I don't have the time to get it to a dealer and then pick it up - even if it were ready - within the 2 week time frame until my surgery. Plus I have to get the rest of my Pre-Op appointments out of the way, as well as taking my mother-in-law to her doctor's appointments, grocery shopping, etc., as I am her primary caregiver. I am retired on SS Disability, which ain't much. My wife, bless her heart, works about 70 hours a week at two jobs to make ends meet, and will have to take over what I do for her mom until I can drive again. With that in mind, I am indeed a very lucky man.

If I lived within reasonable distance, I would take care of getting your Spyder to the dealer and back so you can focus on dealing with the other stressors in your life right now. Is there anyone on this thread that has a trailer or some other solution to help out a fellow Spyder owner?

[heyharris1]

To me this seems to not be a common scenario all across the board. Major problems plague the spider. This is why when I was looking for a used spyder I did not buy the 2013 after reading all the horror stories. I would almost say after this long it almost time for a class action law suit against BRP. Has anybody considered who own one of these troubled bikes considered visiting a law firm and just sitting down to explain the situation and bring multiple examples of documented cases of these problems. Lawyers always seemed to be eager to get involved if they believe its possible to make a large sum of money. I can agree though as I have not had any major problems with my machine that I also will not be buying another one. Just from the one I own know I can see that BRP makes a 10,000 dollar machine and sells it for 30,000. If a car manufacturer did the kind of stuff BRP is doing there would be an uprising.

Jim

[jwulf74]

Lol, if you think it is bad on here, you should see what they did to my wife on the Girls on Spyders facebook group. She quit pretty fast and has no desire for any part of them anymore...

Have not decided yet. I'm tired of the vitriol being spewed on this forum by certain folks, and the ganging up on people to get them kicked off. I joined this forum because I thought it would be a great place to exchange thoughts, information, ideas, and maybe have a laugh or two, and for a while, that was mostly true. Sadly, a few are corrupting what I think - and this is just my opinion - Lamont intended when he started this forum. And that'a a sad thing.

[IdahoMtnSpyder]

Anyway, I finally got some movement on the issue by sending an email directly to brp.care@brp.com -- I calmly explained all the issues and after one more trip to the "bad dealer" (where they damaged a fuse box cover, the CB antenna, and likely the entertainment harness), I am now able to "pick my dealer" to have this resolved

I was just thinking this same thing.

Oldguy, have you written to brp.care as Ann suggests? I talked to some of them at Homecoming about the, now moot, problem I had with a CB that leaked water. I honestly feel like they are a group who will truly take a direct interest in your situation if they become aware and involved. I can't help but feel there is an answer that doesn't require you to walk away totally from BRP and Spyder. Sadly, the final resolution may not make you financially whole, although we all wish it would, but should be able to make you feel good enough to stay with us as a Spyder Ryder. For what it's worth, which may not be much, I once told my daughter when she having some serious problems, "Sometimes life hands you a s*** sandwich, and you have no choice but to eat it." Please don't take this as making light of your problem, because I'm not. Sometimes we just can't win, and when we can't, it hurts damn bad.

[oldguyinTX]

I was just thinking this same thing.

Oldguy, have you written to brp.care as Ann suggests? I talked to some of them at Homecoming about the, now moot, problem I had with a CB that leaked water. I honestly feel like they are a group who will truly take a direct interest in your situation if they become aware and involved. I can't help but feel there is an answer that doesn't require you to walk away totally from BRP and Spyder. Sadly, the final resolution may not make you financially whole, although we all wish it would, but should be able to make you feel good enough to stay with us as a Spyder Ryder. For what it's worth, which may not be much, I once told my daughter when she having some serious problems, "Sometimes life hands you a s*** sandwich, and you have no choice but to eat it." Please don't take this as making light of your problem, because I'm not. Sometimes we just can't win, and when we can't, it hurts damn bad.

No, I have not done that. I have done so in the past with no joy. Which is not to say I won't try it again, I just need to get all of my ducks in a row. And no, not to shoot them. Seriously, Ann has a very good point, and I'm glad that it is working out well for her. Lord knows she has had quite a struggle. And no, I do not think that you are making light of my problem; rather, I take your points as thoughtful and informative. I know that there a some folks (I have dealt with some, but they have moved on) with BRP who genuinely want to be told about problems and find ways to solve them. The unfortunate truth is that Corporate handcuffs them and does not let them do the job that they would really like to do, which is to keep all of their customers happy, listen to and act on their problems in a timely manner, keep them promoting the product (free advertising!), and buying new Spyders. But in my opinion - others will vary - a company that does not truly support its predominately loyal customer base without being shamed into doing so is not really worthy of said loyalty. Guess I'm stirring the pot a little more. And jwulf74, BAD things happen on Facebook. Which is why I'm not on there. Bad enough what one sometimes has to put up with here. On a positive note, 2 weeks until I get a new hip!! I can't wait!!

[oldguyinTX]

Crying Baby.jpg Hmm.. seems like someone is deleting posts. Denial.jpg

[Sarge707]

I thank you all for your support with my dilemma, and your kind words regarding my upcoming (2nd) hip replacement in 7 months. There is a reputable dealer, Land 'N Sea Marine, which is 50 miles from me in Waterbury,CT, which is not a terrible distance, but I'm gonna have to have it towed there, which means that I have to drive there so that I can have some sort of personal interaction with the Service Manager, then my wife would have to drive me there to pick it up when it is fixed(?). So, a 200 mile trip in the car. My other choice would be Arctic Adventures in Rosendale NY, really good people but a heck of a lot further. I know that there are many on this forum whose dealer is at least 50 miles away, if not further, so I can't really complain about the distance. (That would be whining) I remember someone on here said that he rides from Long Island to Arctic Adventures for service. Now that is a long ride and one heck of an endorsement. Anyway, it's a moot point right now, as I don't have the time to get it to a dealer and then pick it up - even if it were ready - within the 2 week time frame until my surgery. Plus I have to get the rest of my Pre-Op appointments out of the way, as well as taking my mother-in-law to her doctor's appointments, grocery shopping, etc., as I am her primary caregiver. I am retired on SS Disability, which ain't much. My wife, bless her heart, works about 70 hours a week at two jobs to make ends meet, and will have to take over what I do for her mom until I can drive again. With that in mind, I am indeed a very lucky man.

I have dealt with Bob Tisso and the Service Manager for Years in Waterbury and they will do whatever they can to Help you! I would give Bob or Phil a Call and Talk everything over with Them. He has given me a loaner when in for service under warranty before.

[UtahPete]

Hmm.. seems like someone is deleting posts.

Yes, when I see that my post is causing more grief than anything else, I delete it.

[IdahoMtnSpyder]

Yes, when I see that my post is causing more grief than anything else, I delete it.

Very considerate of you. Thanks.

[Fire34]

Everyone has mentioned having a good dealer. I must have one we just purchased our 2013 rt limited back in late June with 10,900 on it. After the first couple of hundred miles noticed an oil leak on the garage floor. Took it to the dealer, valve cover repaired under warranty. Thought everything was ok, noticed oil still on the floor took it back said it was clutch seal? Repaired no charge again warranty work. Told the wife seems like we have a new motor now.
Dave