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BRP Exclusive Sale
I am wondering if anyone who was at the Homecoming event in Valcourt, purchased items at the arena and had them shipped home. I purchased two items, was told by BRP/Performance NC that they would be shipped Tuesday June 6th(at my expense). I had not received my items or heard from them so I finally contacted BRP. A week later I am still waiting for some kind of an explanation. Any one else in this predicament? Dan
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Very Active Member
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Customs
Not really bothered by the fact I don't have them yet. A tracking number is all I want. And the fact I emailed BRP, got a response saying they would look into it and still no idea what is going on over a week later kind of scares me. I will update this post as needed. Dan
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Hmmmmmm...
I just got an email from BRP about buying the Homecoming clothing items online...
Perhaps I'll wait and see how they get the shipping issues sorted out first.
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Clothing
Yes, I got that too. Free shipping on that one!
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Very Active Member
Originally Posted by Bob Denman
Hmmmmmm...
I just got an email from BRP about buying the Homecoming clothing items online...
Perhaps I'll wait and see how they get the shipping issues sorted out first.
I tried to order a T-shirt. The main page is FR or EN but the check out has no translation option and you can't pick the United States as your country of payment. I sent BRP an email.
As for the original poster's issue... If something is detained in US customer you usually get a snail mail letter in a few days. It might take longer though.
Last edited by CanAmChris; 06-13-2017 at 05:27 PM.
Reason: Sorry for the slight derailment
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Maybe you should try contacting Performance NC directly instead of BRP.
2017 F3T-SM6 Squared Away Mirror Wedgies & Alignment
2014 RTS-SM6 123,600 miles Sold 11/2017
2014 RTL-SE6 8,600 miles
2011 RTS-SM5 5,000 miles
2013 RTS-SM5 burned up with 13,200 miles in 13 weeks
2010 RTS-SM5 59,148 miles
2010 RT- 622
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Unanswered
Originally Posted by SpyderAnn01
Maybe you should try contacting Performance NC directly instead of BRP.
That email has gone completely unanswered. At least BRP responded and said they would look into it.
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Originally Posted by akspyderman
The items may be tied up in customs. Please keep us advised if you get the package or hear back on the status of your order from BRP.
There you go. With NAFTA in flux, who knows what the consequences will be.
2014 RTL Platinum
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We also purchased items and asked to have them shipped. Just talked to Performance NC today and the items are supposed to be shipped by the end of the week.
We were told they have a huge pile of boxes to be shipped.
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RT-S PE#0412
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Very Active Member
Originally Posted by Bob Denman
Hmmmmmm...
I just got an email from BRP about buying the Homecoming clothing items online...
Perhaps I'll wait and see how they get the shipping issues sorted out first.
I got the e-mail also. Still trying to get full price even after the event is over. Tom
Baloo is my name. Spyders are my game. Well, it's a doo-bah-dee-doo, yes, it's a doo-bah-dee-doo, I mean a doo-bee, doo-bee, doo-bee, doo-bee, doo-bee-dee-doo. And, well, now. Ha ha! What have we here?
2020 Petrol Blue Metallic RTL
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Originally Posted by CanAmChris
I tried to order a T-shirt. The main page is FR or EN but the check out has no translation option and you can't pick the United States as your country of payment. I sent BRP an email.
As for the original poster's issue... If something is detained in US customer you usually get a snail mail letter in a few days. It might take longer though.
"PayPal Shipping Address Your order will be sent to the address that appears in your PayPal account.
Simply confirm the country and the address below so that we can recalculate
delivery costs and VAT."
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With the conversion to U.S. Dollars: they work out to about $19.58 for a Tee-Shirt... with free shipping!
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Very Active Member
Originally Posted by Bob Denman
Chris,
What does "Near Philly" actually mean?
I've got friends and co-conspirators on both sides of the Delaware!
Take a screen capture of the checkout page, and run all of what you see through Google's "French to English" website.
Once you have an idea of what they're asking you: it gets much easier!
Bob,
I am about 30 miles west of the city in the 'burbs. about halfway between Norristown and Pottstown.
I did start to translate it, but like I said. It would not let me pick USA as country so I gave up. I already got a hoodie when I was there so If I don't hear back from BRP, no big deal.
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There was a choice for something like "United States outlying Islands"... That's the one that I used.
I have family that lived near Norristown...
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Very Active Member
you're not alone
I'm waiting on wheels. I called Performance NC yesterday. Answering recording is in french and then it says for service in english press 0 now. I pressed 0 and the guy answers in french. I asked if he spoke english. He said a little. I asked about shipments and he said they're going out this week. I have a UPS account, and also expected a notification by now. I guess I'll give it until the end of the month and then do the credit card dispute thing if needed. Really hoping it's not needed since I REALLY want the blade wheels
We now have His and Hers Spyders!
Current Spyder: White 2015 F3-S SE6
His Spyder: White 2015 F3 SE6
Previous Spyder: 2012 RT Limited SE5 -- 30,300 miles
Previous rides: Kawasaki & Honda
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Active Member
Originally Posted by Bob Denman
There was a choice for something like "United States outlying Islands"... That's the one that I used.
I have family that lived near Norristown...
I also saw United States outlying Islands, the correct one was Etats-Unis, but I'm sure you will get your order.
Les articles commandés seront bientôt envoyés. À bientôt !
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BRP responds
Got the following email from the woman in charge of the sale at the arena.
"I know they are working on shipping, but they are not use to shipping cross border, so it is requiring more paperwork than estimated.... sorry for the delay... I know they are doing their best to get everyone their purchases asap"
Seems a little ridiculous to me to get this 10 days after it was supposed to ship.
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Very Active Member
Originally Posted by purplepig
Got the following email from the woman in charge of the sale at the arena.
"I know they are working on shipping, but they are not use to shipping cross border, so it is requiring more paperwork than estimated.... sorry for the delay... I know they are doing their best to get everyone their purchases asap"
Seems a little ridiculous to me to get this 10 days after it was supposed to ship.
There are some fun and games involved with shipping across borders. I got the occasional mail order from Canada when I was in the leather business. It truly was a PIA to fill out the paperwork, take the package down to the PO and have it shipped. It also took an extra week just because. It sounds like they have not improved the system much.
Currently Owned: 2019 F3 Limited, 2020 F3 Limited: SOLD BOTH LIMITEDS in October of 2023.
Previously : 2008 GS-SM5 (silver), 2009 RS-SE5 (red), 2010 RT-S Premier Editon #474 (black) 2011 RT A&C SE5 (magnesium) 2014 RTS-SE6 (yellow)
MY FINAL TALLY: 7 Spyders, 15 years, 205,500 miles
IT HAS BEEN A LONG, WONDERFUL, AND FUN RIDE.
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Very Active Member
Originally Posted by vondalyn
I'm waiting on wheels.... Really hoping it's not needed since I REALLY want the blade wheels
You will love them. They look great on the White F3-S
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