Don't get me wrong. I love my Spyder, but over a month ago, I contacted BRP through their website, identifying myself as a current customer. I asked the following simple question: "Are there any significant differences between the 2009 SE5 and the 2010 RS? If so, what are they?"

I didn't receive a reply until today. Here it is:
"Thank you for contacting BRP.
In response to your request, we would kindly invite you to contact your authorized BRP dealership for all technical & parts questions. They will be the best ones to help you with your request.
To find a dealership in your area, please visit our website at:http://corp.brp.com/en-CA/Sales.Network/Index.htm
Sincerely,
BRP Team"

Well, the fact of the matter is that it's a very long drive to the closest BRP dealer, and this is the type of information they should have had at their fingertips. Maybe it's just me, but I dislike being ignored for a month, and then blown off with a boilerplate reply that didn't even attempt to answer my question.