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Very Active Member
LYING AND INCOMPETANCE
Sorry you had to go thru what you did ....... Nastiness seems to be the norm these days instead of the exception........ Mike
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Originally Posted by Bob Denman
But the bike arrived in good shape; right?
Ultimately, that's what matters the most!
But it DOES sound as if they treated you poorly...
Good Luck with your chosen course of action; let us know what happens next!
Bob, the Spyder was well taken care of by the driver. IF my experience with the office staff had been different; I would have let it go. As an example...I'm calling on a Friday afternoon for the second time (30 minutes before they close) because my rep has not called me back as promised...not only am I told that I'll have to call back tomorrow but that she gets off in 15 minutes and can't help me because she has no way to know where the truck is or how to contact the driver. Those kinds of things are what's driving my action...and those aren't the only examples.
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"Customer Service", is truly a lost art today...
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good luck with the BBB, i never had any luck dealing with them. sorry you had a problem. the company can always get in touch with the driver, through radio, gps, or cell phone.
i am dealing with a banking institution right now, and i feel i am being jerked around. now, i try to be nice to everyone till they screw me twice. i was sent 3 letters by two people asking for the same information that they wanted. each time i sent it to them. one time delivering it personally. well after waiting a week for a answer, i tried calling to no avail, so i wrote a nasty e mail.
i never learn to keep my mouth shut until i get done what i am trying to do. now they are having a hard time finding my file. i am besides myself over this, and as the old Italians say, i am making buttons over it. so i hope you get some response from the BBB
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Very Active Member
I hope you get some satisfaction from the BBB. Customer service is a lost art today with most companies. Tom
Baloo is my name. Spyders are my game. Well, it's a doo-bah-dee-doo, yes, it's a doo-bah-dee-doo, I mean a doo-bee, doo-bee, doo-bee, doo-bee, doo-bee-dee-doo. And, well, now. Ha ha! What have we here?
2020 Petrol Blue Metallic RTL
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Cuznjohn
I'm like you...I am the nicest person and I can let a lot of things slide right off of my back but once you screw me over....game on! I was brought up to show respect to everyone and treat people the way I want to be treated...sometimes being nice doesn't work, especially in today's world.
Last edited by Brettssunshine; 09-28-2016 at 11:44 AM.
Reason: I hate autocorrect
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I don't blame you one bit for the way you feel. Companies want to boast about customer satisfaction, but I think it's a bunch of hooey and just talk in most cases. Let's see if they send you a request for a survey on this one(bet not). As for the BBB, they're not going to do anything but file the complaint in a folder. I've been told that they don't take any kind of action. Good luck and glad you got your bike o.k.
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