-
Pragmatic Member
Positive update on dealers in Phoenix are
I had posted over the past several days about the problem on my RT where my glove compartment lid has stopped latching. I skinned the Spyder and removed the glove box in the hope of stumbling upon the problem and fixing it. No luck, so I decided to take it to Ride Now in Chandler, which is 40 miles from home. In light of recent comments, I was filled with trepidation.
I was pleasantly surprised. The service advisor was very pleasant and knowledgeable and immediately diagnosed the problem. He ordered the latch and will call me when it comes in. He says it will take about two hours to fix. No problem that I didn't buy my Spyder from them.
I then brought up my nightmarish experience with the sales department. He laughed and told me he has heard this many times from many customers. He went on to explain that the service department tries to distance itself from the sales department.
How many certified techs do you have? I asked. The answer..... they have three (3) Master Techs.
So far I'm pleased. I'll follow up after the work is done.
As a side note, he told me that BRP has busted Apache Motorsports for not having the required certified tech on staff. They may lose their license. I'll keep an ear on that development.
Pam
Sent from my SPH-L720T using Tapatalk
- 2015 RT-S Special Series / Red & Black
- Baja Ron Sway Bar
- Utopia Backrest
- F4 Customs tall and wide vented windshield
- Stebel Super Loud Air Horn
- Baker Built Air Wings
- LaMonster Highway Pegs
- SpyderPops Exhaust Block Off Plate
- SpyderPops KOTT Grill
- SpyderPops Belt Guard
- Cat Bypass
- Laser Alignment by Squared Away
- TricLED Fender Lights
- General Altimax RT43 rear tire
- Dual flag holder
- Mud Flap
- A$$hole seeking missile system
-
Very Active Member
-
Pragmatic Member
The title is supposed to be ................... Phoenix Area, not Phoenix Are. Damn Tapatalk! I wish there were a way to edit the title
- 2015 RT-S Special Series / Red & Black
- Baja Ron Sway Bar
- Utopia Backrest
- F4 Customs tall and wide vented windshield
- Stebel Super Loud Air Horn
- Baker Built Air Wings
- LaMonster Highway Pegs
- SpyderPops Exhaust Block Off Plate
- SpyderPops KOTT Grill
- SpyderPops Belt Guard
- Cat Bypass
- Laser Alignment by Squared Away
- TricLED Fender Lights
- General Altimax RT43 rear tire
- Dual flag holder
- Mud Flap
- A$$hole seeking missile system
-
Very Active Member
Glad to see that you are having a positive experience. RideNow did not sour their reputation in the Valley with one negative experience and will not turn it around with one positive experience. Time will tell.
-
Pragmatic Member
Originally Posted by NautiBrit
Glad to see that you are having a positive experience. RideNow did not sour their reputation in the Valley with one negative experience and will not turn it around with one positive experience. Time will tell.
You are absolutely correct. I got the feeling today that this service advisor really wants to improve their image. Like you said, only time will tell.
Pam
- 2015 RT-S Special Series / Red & Black
- Baja Ron Sway Bar
- Utopia Backrest
- F4 Customs tall and wide vented windshield
- Stebel Super Loud Air Horn
- Baker Built Air Wings
- LaMonster Highway Pegs
- SpyderPops Exhaust Block Off Plate
- SpyderPops KOTT Grill
- SpyderPops Belt Guard
- Cat Bypass
- Laser Alignment by Squared Away
- TricLED Fender Lights
- General Altimax RT43 rear tire
- Dual flag holder
- Mud Flap
- A$$hole seeking missile system
-
Very Active Member
Originally Posted by Pampurrs
As a side note, he told me that BRP has busted Apache Motorsports for not having the required certified tech on staff. They may lose their license. I'll keep an ear on that development.
Pam
Sent from my SPH-L720T using Tapatalk
Interesting, curious to hear if anything happens to Apache. They are the ones I usually deal with.
Sent from my SCH-I545 using Tapatalk
2007 M109R LE - To many MODS to list. Its cheaper that way!!!
-
Pragmatic Member
Originally Posted by M109Dreamer
Interesting, curious to hear if anything happens to Apache. They are the ones I usually deal with.
Sent from my SCH-I545 using Tapatalk
Do you go to the one in Mesa? That's where I had my comical experience with the service department.
Pam
- 2015 RT-S Special Series / Red & Black
- Baja Ron Sway Bar
- Utopia Backrest
- F4 Customs tall and wide vented windshield
- Stebel Super Loud Air Horn
- Baker Built Air Wings
- LaMonster Highway Pegs
- SpyderPops Exhaust Block Off Plate
- SpyderPops KOTT Grill
- SpyderPops Belt Guard
- Cat Bypass
- Laser Alignment by Squared Away
- TricLED Fender Lights
- General Altimax RT43 rear tire
- Dual flag holder
- Mud Flap
- A$$hole seeking missile system
-
Very Active Member
Originally Posted by Pampurrs
Do you go to the one in Mesa? That's where I had my comical experience with the service department.
Pam
Yeah, when I have gone there I usually have to tell them where to look. The last time I was there was for a "check engine" light. They updated the software and cleared the code and it hasn't been an issue since.
The service advisor I used to deal with has retired and the new service manager used to be an advisor. Dark hair glasses, if you here him talk he is really full of himself. I started going there when I bought my M109 and had caught him in more flat out lies than I can count. He reminds me of a used car salesman. And everything I disagreed with and showed him where he was wrong by examples and picks on the 9 forum he would just back peddle and say "we haven't seen that before". Haven't been back since and now do all the work and mods myself. Will only go to a dealer if its at a last resort anymore.
Sent from my SCH-I545 using Tapatalk
2007 M109R LE - To many MODS to list. Its cheaper that way!!!
-
Very Active Member
Pam, just wanted to point out that you can be a master tech but without a PHD factory certificate they may know nothing about the Spyder. Master techs are not trained on the Spyder. Only the certified (certificate) factory trained techs are certified to work on the Spyder. Ask to see his Spyder certificate from BRP. Master tech is a IMT higher motorcycle maintenence certificate.
IMT does not train anyone on the Spyder. Just so you know.
Glad you had a good experiance though.
Jack
All my life I wanted to be somebody, now I realize I should have been more specific.
2019 Specialized E-Bike COMO 2.0
2018 Jeep Grand Cherokee Overland
2018 Tiffin Phaeton 37BH Motorhome
2015 BMW R1200R LC
2014 RTL SE6 Pearl White
2012 RT-622 trailer viper red
2014 Look 7x12 motorcycle trailer silver and black
2011 Polaris Ranger green
2013 GMC Yukon Denali XL silver oak
2016 Can Am Maverick
-
Wish you luck Pam. I'm hoping the same change is afoot at Surprise. The service rep was well aware of the reputation when I asked him about it. Bad thing to have reviews like they have.....wish I would have read them before buying my F3.
Wondering where you get the extra ammo for that missile system you have. LOL
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
-
Forum Rules
|