DESS Key code again!!!!!!!!!!!!!!!!!!!!!!!

[Deanna777]

I have a 2014 RS and have gotten the DESS code. Bike goes into the shop next week-end for a few things and I have alerted them to the code error. Hoping all will be fixed easily.

Take pictures and show them to your can-am dealership. Do you have warranty on your 2014 RS?

If you do the DESS MODULE and the switch is under warranty.

Were you on the road when you got the DESS code error?

Be sure that your can-am dealership has the DESS MODULE/and the SWICTH before you take your spyder in.
The DESS MODULE part # for the 2014 RS is: 710004190.

Good luck and keep us posted on this thread.

***I would like to keep this thread going for anyone who has/or gets the DESS ERROR. Their is a lot of GREAT INFO. on this thread. Also, for any new spyder owners so they know/ and so they can talk to their can-am dealerships. ***


Did you have anything electronic in the storage area( below the ignition)?

If your dealership gives you a problem "have them OPEN UP A CASE with BRP.

Deanna

[PaladinLV]

BIG DISCOVERY?

OK here goes.
Disclaimer this may not work for all people, but nothing to lose.

Today, when I pulled in at home, I did not ark in my "usual" location.

I got off bike, went into the trunk, made a connection for my iPod and then restarted the Spyder. In all about 2 mins.

Bang DESS error. Walked away came back in about 5 mins - DESS error.

I tried repeatedly was about to call for a tow to the dealership, then I remembered a statement made some time ago about Wireless Interference and Saturation.

I turned the key released the brake and rolled it forward about 10 feet.

Turned it on, hit the Eco button and the DESS error was gone.

Being a "glutton" for punishment, I put the Spyder in reverse and moved it back to where it was.
Shut it down and then restarted - NOT - DESS error!

Rolled it forward again, startup fine NO DESS error.

What was different in those 10 feet - my wireless router and my Direct TV wireless boxes. Bot frequencies are used 2.5 & 5GHz. But remember this is nit INTERFERENCE but SATURATION.

Not be be deterred, I tried ONE MORE time. This time wrapping the key in several layers of "tin" foil at the original location. Shazam! It started up.

So two things which may work for SOME people in a pinch. Carry some tin foil and try shutting off your wireless (temporarily) on your cell phone.

WHY, BRP would use 2.5 or even 5 GHz as the frequency given all the wireless out there is beyond me.
No one knows exactly WHAT BRP did to FIX the problem (if indeed it is fixed) but I sure would like to know if it relates to frequency

Bet the "Police" models don't have this problem

AJ

[BLUEKNIGHT911]

PaladinLV.......the real question is .....why does BRP even have this " DUMB*SS SYSTEM " in the first place ??????.......................Mike

[Deanna777]

OK here goes.
Disclaimer this may not work for all people, but nothing to lose.

Today, when I pulled in at home, I did not ark in my "usual" location.

I got off bike, went into the trunk, made a connection for my iPod and then restarted the Spyder. In all about 2 mins.

Bang DESS error. Walked away came back in about 5 mins - DESS error.

I tried repeatedly was about to call for a tow to the dealership, then I remembered a statement made some time ago about Wireless Interference and Saturation.

I turned the key released the brake and rolled it forward about 10 feet.

Turned it on, hit the Eco button and the DESS error was gone.

Being a "glutton" for punishment, I put the Spyder in reverse and moved it back to where it was.
Shut it down and then restarted - NOT - DESS error!

Rolled it forward again, startup fine NO DESS error.

What was different in those 10 feet - my wireless router and my Direct TV wireless boxes. Bot frequencies are used 2.5 & 5GHz. But remember this is nit INTERFERENCE but SATURATION.

Not be be deterred, I tried ONE MORE time. This time wrapping the key in several layers of "tin" foil at the original location. Shazam! It started up.

So two things which may work for SOME people in a pinch. Carry some tin foil and try shutting off your wireless (temporarily) on your cell phone.

WHY, BRP would use 2.5 or even 5 GHz as the frequency given all the wireless out there is beyond me.
No one knows exactly WHAT BRP did to FIX the problem (if indeed it is fixed) but I sure would like to know if it relates to frequency

Bet the "Police" models don't have this problem

AJ

AJ, Next time you get the DESS ERROR take a picture, show to it to your dealer, if you have any warranty left on your the DESS MODUULE and the switch is UNDER WARRANTY.


Also try ( I got this from my can am dealership) " Turn on/off immediately and DO NOT LET THE SYSTEM SHUT DOWN, do that for 4 to 5 cycles( and I have posted the above info on this thread plus other helpful ideas) and I got the following statement from a BRP tech" ( in an email) We have had cases where a cell phone or magnetic card, placed near the ignition switch cause this. This includes any device that may emit some type of frequency".


Thanks for posting and I would like to keep this thread going for any new/or current spyder owners that may have the DESS ERROR show up on their screens(Display).

So the new/ or current spyder owners now what to do, their is some EXCELLENT information on this thread about the DESS. So they can take the info to their can-am dealerships. Deanna

[latony007]

Started getting this on mine as well. 2015 RT Base SM6. The cell phone theory is interesting but i always have my phone in the same place so not sure why it would do it sometimes and sometimes not. I will take a picture and send to my dealer see what they say. Even though i dont trust them.

[Tnpapa]

Did the turn on and off 5 times without rebooting trick and the spyder started. Drove it to the dealers and it is in the shop as we speak. 2015 rts se6 with 4100 miles.

[Deanna777]

Did the turn on and off 5 times without rebooting trick and the spyder started. Drove it to the dealers and it is in the shop as we speak. 2015 rts se6 with 4100 miles.

The D.E.S.S. module is under warranty, have your dealership OPEN UP A CASE WITH BRP, and be sure your dealership logs the info. and get a copy of the repair order. So if it happens again ( I hope it does not) you will have a record of it. Also, if it happens again TAKE A PICTURE and show it to your dealership. Then they( dealership ) can say it did not happen.

The first time I had the D.E.S.S. module replaced was on July 14, 2014, miles on Spyder at the time was: 6,994, the second time that I had the D.E.S.S. module( part # 710004190) replaced was on Aug. 28th, 2014 the mileage was 8,740, and my dealership replaced the Switch( part # 710004413).


Keep us posted on what happens. Please post on this thread.
Deanna

[Tnpapa]

Just called the dealer and he said they reprogrammed the keys and everything looks good. They want to keep it for a few days to see if it does it again.

[Deanna777]

Started getting this on mine as well. 2015 RT Base SM6. The cell phone theory is interesting but i always have my phone in the same place so not sure why it would do it sometimes and sometimes not. I will take a picture and send to my dealer see what they say. Even though i dont trust them.

Is this the first time that you got the D.E.S.S ERROR on your 2015 RT SM6?

When I got the D.E.S.S. error on my 2014RTS-SE6 ( first& second time) I would always have my cell phone in the back (on a hook) in the trunk.

And I got an email from my Dealership( from a BRP tech) saying " we have had cases where a cell phone or magnetic card, placed near the ignition switch cause this. This includes any device that may emit some type of frequency."

Also, and other question from the (BRP tech) ( to me) Do you know if the customer( me) has her spyder key attached to any other keys? Also, Does the customer carry both keys together?"

Also mention this to your dealership, OPEN UP A CASE WITH BRP. Do your still have warranty on your spyder?
If so, it is UNDER WARRANTY. The part # for your 2015 RT SM6 is 710004241. I got this from my dealership when I had my both of my D.E.S.S. modules replaced( it was on a report titled " Roadster 2014-015 D.E.S.S. Error Displayed in Cluster_000104494_TST61Y014S10_en")

Also, TECHNICAL EXPLATION: When the D.E.S.S. Module sends its signal to the antenna to read the key chip, the radio frequency produced by the antenna is too strong and the key chip is saturated. The saturation changes the data transmitted back to the D.E.S.S. module causing bad lecture of the key chip.

Keep us posted about this issue. Good Luck!
Deanna