ST panel replacement 5 hours labor dealer says!

[Tazzel]

I might have missed this in another post, but my friend that owns a 2013 ST is getting his panels replace finally. I told him "oh it should only take about 30 minutes tops" Nope dealer says he has to drop it off becaue its a 5 hour install. WHAT!!!!

Of course its being done under warrenty, but 5 hours, come on. Is this normal?

[Chupaca]

but if the dealer is confusing the recall on the RT's with a panel change on an ST there may be some confusion...

[loisk]

Husband and I did mine in about an hour. Maybe dealer translation = 45 minute job (max), 4 hour waiting around to get to it ...

[109spyder]

Warranty jobs take longer......more coin for the dealerships

[Tazzel]

Friend wanted to do it himself but the Dealer said that they needed to get the old panels back so they could not give him the new panels until they had the old panels. Its sounds like a bunch of BS to me.

[Pirate looks at --]

I am guessing that the dealer has to return the panels to BRP in order to get paid for the job!

[billybovine]

Warranty jobs take longer......more coin for the dealerships

Dealers are paid job rate for warranty work. Does not matter how long it takes they are paid the same. So for the dealer faster the better.

[Tazzel]

But why make it so hard on the owner. The 2013 ST owners have already put up with a lot and now this particular owner has to deal with the inconvenience of dropping the Spyder off, bumming a ride back home and bumming another ride to pick it back up the next day. Its just added frustration to an already bad situation.

[billybovine]

Friend wanted to do it himself but the Dealer said that they needed to get the old panels back so they could not give him the new panels until they had the old panels. Its sounds like a bunch of BS to me.

When I was on the phone to BRP Customer Care in Wisconsin. I offered to install the panels myself. The rep flat out said no, it must be done by the dealer. No explanation given and I did not push it.

I made an appointment for a date and time to install the new panels. 2 techs went to work on it as soon as I arrived. They told me it was the second one they had done. I was on my way again in less than an hour.

[ingramwc]

Mine was only tied up for about an hour, and another 45 minute or so for a Laser Alignment. The dealer has nothing to gain by keeping your friend's Spyder for 5 hours, BRP is only going to pay for the parts and 1 hour of labor. Maybe the dealer is shorthanded in the shop and his mechanics are spread kind of thin. But, that should not be your friend's problem! Good luck!

[Bfromla]

Hopefully you were told the book time that BRP says is required & dealer knows can be completed sooner but padded call if you do end up having to wait mor than the hour or so it takes. Getting friendly with dealer shop manager may enlighten details. ( you always tell the boss it will take longer than you know it will so they are happy when done early & you have room to be flexable)

[DrewNJ]

Drop it off early, let the dealer know your waiting on it, run down and grab some breakfast, come back and I bet it's done.
The tech will spend more time unpacking the panels and putting the stickers on them than they will actually swapping them out.

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[Tazzel]

Drop it off early, let the dealer know your waiting on it, run down and grab some breakfast, come back and I bet it's done.
The tech will spend more time unpacking the panels and putting the stickers on them than they will actually swapping them out.

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Friend tried that. All Dealer kept saying is "5 hour job" "no you cant have the replacement panels and do it your self unless you buy the panels out right" " you can drop it off at 930am and we will call you at the earliest 230pm" you can drop it off in the afternoon and pick it up sometime the next day"

[MelloYelloSpyder]

My dealer gave me my new air flow panels for my 13 STS and I installed them myself. Took me a bit over an hour to do the job. Why would they need the old panels back?? Mine are still sitting in my garage...

[DrewNJ]

Friend tried that. All Dealer kept saying is "5 hour job" "no you cant have the replacement panels and do it your self unless you buy the panels out right" " you can drop it off at 930am and we will call you at the earliest 230pm" you can drop it off in the afternoon and pick it up sometime the next day"

Thats pretty douchey. I'd be looking for another dealer. I could care less about them keeping the old panels, just don't keep me waiting for a job that can be done in WAY less than an hour....

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[GearHd]

That sounds like an incompetent dealer that doesn't want you watching over their shoulder when/if they mess something up to me.

[Bob Denman]

I agree with Gene; the dealer had a "Brain Fart", and was quoting the time necessary for an RT's heat attenuation work...
Tupperware off, and Tupperware on!
(Or are there a couple of holes to drill also?)

[Tazzel]

So, my friend had to cancel his ST air management side panel replacement appointment due to a out of town emergency situation. But while cancelling the apppointment he asked to speak to shop manager. Asked him, "why is replacing the side panels a 5 hour labor job. ST owners on various forums said it took the dealer around 1 hour." Shop manager said " oh no, its a 5 hour job, you just don,t understand, there is measuring and cutting the panels for proper installation"


What BS!!!!!

[900Dave]

So, my friend had to cancel his ST air management side panel replacement appointment due to a out of town emergency situation. But while cancelling the apppointment he asked to speak to shop manager. Asked him, "why is replacing the side panels a 5 hour labor job. ST owners on various forums said it took the dealer around 1 hour." Shop manager said " oh no, its a 5 hour job, you just don,t understand, there is measuring and cutting the panels for proper installation"


What BS!!!!!

Obviously he is very confused and does not know the difference between an ST & an RT. Your friend needs to find a new dealer.

[loisk]

The dealer is VERY confused - no cutting, no drilling - straight swap of panels. Fiddly black trim bits to put inside the new panels (before they go on the bike) is the hardest bit and even that is easy-peasy.

[MelloYelloSpyder]

Everything on the ST panel replacement is a straight swap. You have to move the black fog lamp pieces over which I believe is 6 or 8 clips and then the new black pieces on one of the new panels which is I believe only two or three clips, then everything goes back with screws and push pins. I did this myself and have never taken any panels off this machine other than to check the oil. Only took a bit over an hour for me...
I could probably do it in under an hour now that I know how to do it

[Tazzel]

If you have been following this Post, here is an update. My Freind that owns the 2013 ST had to cancel his appointment for his warrenty pannel replacement. So he was back at the shop today for the mirror falling off again and he went to get that fixed plus reschedule for the side panel replacement. Now the service manager is saying that there is no warranty to have the side panels replaced for the 2013 ST. Does anyone know what recall number or code this is? So he can fight this. They are just looking at him like he is an alien.

[loisk]

Dealer #$$%#
There is no formal recall, no vin nos listed.
It is a Goodwill Fix Under Warranty - customer just has to ask.
To solve this (a) go to another dealer! or (b) contact brpcare directly - they will make it happen
Good luck

[eagleeye299]

I just had mine done last week. No Charge.

[DrewNJ]

Sounds like your buddy pissed off their dealer....