BRPCare: A Question Concerning the 2013 RT Recall That Every Owner Wants To Know

[Bob Denman]

My 2012 is disabled and my mechanic says he cannot find an answer as to why it runs fine for 20 minutes then throttle gets goofy, blubbering, slowing, only wants to run at higher rpm and dies at stops. Will restart but just idles--no throttle response. Let it cool off for 30 minutes and it's OK again------------odd part is temp gauge shows lower than normal reading---------they tell me they have called in on dealer help line and no help from BRP. Hints of trouble with all 2010 to 2013 engines-------I have two and am so damn unhappy--these are our retirement bikes and we cannot afford to have been screwed with crap products----
I have called BRP myself and they will get back to me within a few days------------hope this gets settled soon as I'm thinking very bad thoughts!

You're in the wrong place... This recall deals specifically with 2013 RT models...
Have you tried actually pulling up active error codes when this happens?

[Dan McNally]

BRPCare,

We are now three weeks into May, the month we were told the recall on the 2013 RT would begin.

Surely, there is some information that can be shared with the owners of 2013 RT Spyders.

We all have ryding plans for the season which entail hotel room reservations, registration fees for events . . . and here we sit, not knowing information that may impact those plans. Dealers can't make appointments for recall work, nor do they know how much time will be taken up by the recall repairs. Without that information, we can't make intelligent decisions, and must either decide to pass on the season's events, or run the risk of losing hotel room deposits and registration fees for events we end up not being able to attend because our Spyders are sitting in a dealership being worked on.

Do you really expect to begin the recall repairs in the next ten days? Is the work to be done really so secret that we can't be told what it entails, yet?

It is really past time to share some information with your customers . . . or, perhaps, change your username to something other than BRPCare. . . perhapsBRPDoesn'tCare

[oldguyinTX]

BRPCare,

We are now three weeks into May, the month we were told the recall on the 2013 RT would begin.

Surely, there is some information that can be shared with the owners of 2013 RT Spyders.

We all have ryding plans for the season which entail hotel room reservations, registration fees for events . . . and here we sit, not knowing information that may impact those plans. Dealers can't make appointments for recall work, nor do they know how much time will be taken up by the recall repairs. Without that information, we can't make intelligent decisions, and must either decide to pass on the season's events, or run the risk of losing hotel room deposits and registration fees for events we end up not being able to attend because our Spyders are sitting in a dealership being worked on.

Do you really expect to begin the recall repairs in the next ten days? Is the work to be done really so secret that we can't be told what it entails, yet?

It is really past time to share some information with your customers . . . or, perhaps, change your username to something other than BRPCare. . . perhapsBRPDoesn'tCare

BRP says that there is no secrecy regarding the RT recall, and yet here we are still not having a clue as to what is going to be done, when it will be done, and how long the repairs will take. It seems to me that BRP is doing it's level best to drag this thing out for as long as possible, but why? What is the reason for the total lack of communication from BRP to dealers & owners. If BRP sincerely wants to build better customer relations, this behavior is absolutely the wrong way to go about it.

[cuznjohn]

it's a shame, but the people that have the problem bikes will never know what is going to happen until they are ready to announce it. no matter how many times people ask, i personally feel you might not know anything till the first bike is done. this idea of theirs to keep it quiet only add questions to what they have planned, if what they have come up with does solve the problem than why not tell the owners that this will permanently fix the issue. even if they are waiting for parts to be made why don't the dealers know what to expect for future work that is going to be coming in. i am glad i took the loss and bought the 14 rt.

[Pirate looks at --]

Just keep Ryding until the dealer calls you to bring it in for the recall, you will feel better with a little Wind Therapy, and before you know it........they will have it fixed!

[cuznjohn]

i just had a idea, and that could mean trouble, but here it goes. do you think that BRP has to tell the transportation board of what they have planned to fix the issue, and if so has anyone reached out to the guy BOB to ask him if he knows anything. just a thought

[jcthorne]

We will not let this issue effect our summer plans. Louise 2013 will go to the dealer when OUR schedule permits and the parts are there waiting on her. There will be NO need for the bike to sit there for weeks or months.

Ride you Spyder and feel better. Let BRP fix it sometime next month when the parts are at the dealer.

[Magdave]

i just had a idea, and that could mean trouble, but here it goes. do you think that BRP has to tell the transportation board of what they have planned to fix the issue, and if so has anyone reached out to the guy BOB to ask him if he knows anything. just a thought

I posted that a long time ago. He knows, BRP knows only ones who don't know are the people who paid the $$$

[robmorg]

We will not let this issue effect our summer plans. Louise 2013 will go to the dealer when OUR schedule permits and the parts are there waiting on her. There will be NO need for the bike to sit there for weeks or months.

Ride you Spyder and feel better. Let BRP fix it sometime next month when the parts are at the dealer.

This is EXACTLY my plan as well. And when I decide to get the work done, I think (hope) I've built up enough trust with my dealer by now to ask him to go ahead and order the parts and call me when they are in. Both you and I are in the position, JC, to exercise this option without thinking much about it. That's because you and I made the decision to save all of the money it would have cost to dump the 2013 and upgrade, and then put a small portion of that money into rectifying the heat problem on our own. And if I had it to do over again, I'd do exactly the same thing.

But I don't express this sentiment a lot on this forum, because everyone didn't have that option, depending on the magnitude of the problem with their own bike, their dealers willingness to work with them, or where they live, or possibly a host of other reasons. For me, the wait has been only mildly irritating, yet tolerable. But for those who still have gas vapors filling their garage, and who wonder, with every hot weather ride, if THAT ride might be the one that makes them a statistic; this ordeal is truly frustrating and agonizing. I get that. And, while I mostly understand BRP's postion, I agree with them that it would be nice if BRP showed more that they get that as well.

[Lone Spyder Ryder]

If BRP gave a dam after the sale of Spyder. Last time I checked complaining is The ONLY way to get BRP's attention!!! I have serious problems with the new 2013 ST LIMITED as I did with the 2008 & 2009. Your right to blame owners about BRP's many problems, is the same right I have to complain about the poorly built Spyder I have. Wouldn't be so bad but they have know about the "to hot to ryde problem since they come out in 2008 (had same problems as with 2009) and this 2013. IMHO anyway.

[mcpjan]

it's a shame, but the people that have the problem bikes will never know what is going to happen until they are ready to announce it. no matter how many times people ask, i personally feel you might not know anything till the first bike is done. this idea of theirs to keep it quiet only add questions to what they have planned, if what they have come up with does solve the problem than why not tell the owners that this will permanently fix the issue. even if they are waiting for parts to be made why don't the dealers know what to expect for future work that is going to be coming in. i am glad i took the loss and bought the 14 rt.

I was at a dealer yesterday to have my RSS worked on and asked what they would give me for a trade in on my 2013 RTL on a new 2015 RTL and I was told 17000. So the bike has lost almost half it's value in less than 2 years with only a little more than 3000 miles. With the letter from the dealer if you ride when it is warmer than 85 degree than you ride at your own risk as they have warned you. I for one will still be riding my bike and have been above the 85 degrees. Why would I spend so much money on a bike that has to sit if it is too hot. With they way they are handling this I am not sure I would buy another bike from them. I love my spyder but I need to be able to ride when I want not have to check weather conditions to ride.

[Pirate looks at --]

If BRP gave a dam after the sale of Spyder. Last time I checked complaining is The ONLY way to get BRP's attention!!! I have serious problems with the new 2013 ST LIMITED as I did with the 2008 & 2009. Your right to blame owners about BRP's many problems, is the same right I have to complain about the poorly built Spyder I have. Wouldn't be so bad but they have know about the "to hot to ryde problem since they come out in 2008 (had same problems as with 2009) and this 2013. IMHO anyway.

....I think you meant Damn, not Dam as in Folsom! They may not give a damn either for all I knwo!

[ARtraveler]

BRP still has six business days to keep their promise. Today (5/21/15).

Let's reserve final judgment until we find out what is proposed.

When the fixes start being applied, then it will be seen if BRP fixed it or if BRP has ventured into deeper doo doo.

It has been a very long wait for a lot of customers, and I can see why the patience is running very thin.

[condorflysu]

If BRP gave a dam after the sale of Spyder. Last time I checked complaining is The ONLY way to get BRP's attention!!! I have serious problems with the new 2013 ST LIMITED as I did with the 2008 & 2009. Your right to blame owners about BRP's many problems, is the same right I have to complain about the poorly built Spyder I have. Wouldn't be so bad but they have know about the "to hot to ryde problem since they come out in 2008 (had same problems as with 2009) and this 2013. IMHO anyway.

Complaining to BRP was like talking to a brick wall.... I've had official BRP incident numbers that the dealers responded their best too but could not resolve my problem with fumes.
They don't even follow their own incident tracking back to the customer for a "VERY SATISFIED" conclusion like the auto dealers.

They give a damn.. but it's based more on math & money not safety.

It's easy.
5000 RT's made in 2013 I read here some place.

Say average retail cost $29,000.00
5000 x 29,000.00=145 million bucks worth of problems.

That's a little chunk of change they'd be concerned about.

I'm surprized the media has not run with this more but certainly that will change if we are all disappointed.

[Bob Denman]

I've got a solution for the folks who think that BRP doesn't give a damn...
Sell your bike at ANY price, and take up bowling...

NONE of you have had any of the repair work done on your bikes yet...
BRP doesn't care about you; any more than you care about THEM.
They are a business entity, and care about their bottom line...
Didn't you care about your paychecks, more than you did your boss?


Okay... I'm off of my soapbox now.

[ARtraveler]

If BRP gave a dam after the sale of Spyder. Last time I checked complaining is The ONLY way to get BRP's attention!!! I have serious problems with the new 2013 ST LIMITED as I did with the 2008 & 2009. Your right to blame owners about BRP's many problems, is the same right I have to complain about the poorly built Spyder I have. Wouldn't be so bad but they have know about the "to hot to ryde problem since they come out in 2008 (had same problems as with 2009) and this 2013. IMHO anyway.

A few of us remember your issues with the 2008 and 2009 when you were posting way back when. Your burned up PE2683 and the new 2009 replacement that also developed issues.

I took great interest because I owned both a 2008 and 2009. Both are still up and running here.

[wiredgeorge]

Had a flashback and thought I was on GL1800riders.com for a minute hehehe Anyone for a flamewar? What happens if BRP doesn't get to announce a fix for another month because once they figure out what they want to do then they will have to figure out how to do it and get ALL that out to their dealer network? Any of you 2013 owners want to trade me even up for a 2010 with NO problems and allllllll new front suspension? (but no radio). (just kidding).

Does this remind anyone of the roll-out of the Affordable Health Care Act?

[RBS66]

I've got a solution for the folks who think that BRP doesn't give a damn...
Sell your bike at ANY price, and take up bowling...

NONE of you have had any of the repair work done on your bikes yet...
BRP doesn't care about you; any more than you care about THEM.
They are a business entity, and care about their bottom line...
Didn't you care about your paychecks, more than you did your boss?


Okay... I'm off of my soapbox now.

That soap box is stacked awfully high. HOPE YOU DON'T HURT YOURSELF GETTING DOWN. After that statement

[Bob Denman]

Nope.. I'm fine!
Thanks for your concern!

[cuznjohn]

soap boxes brake under my weight so i use a ladder. and remember the last step on the ladder says STOP

[Dan McNally]

i just had a idea, and that could mean trouble, but here it goes. do you think that BRP has to tell the transportation board of what they have planned to fix the issue, and if so has anyone reached out to the guy BOB to ask him if he knows anything. just a thought

From Robert Young at NHTSA in response to an email asking if there was any new information he could share:

" The remedy is still on track for release this month. Until BRP publicly details the remedy, we cannot provide any information about it."

So, I guess we hurry up and wait . . .

[Bob Denman]

Yup...
Would you like some ribs, or do you prefer Bratwurst?

[arsquatch]

I must say I am totally shocked here we are rolling into the start of summer weekend and still no response for those of us waiting... I guess we will know something in the next 9 days. Good gosh... Whats another 9 days in the grand scheme since February....

[Bob Denman]

BRP said, "May"...
May ain't over yet!
Personally; I think that they'll announce what the fix is, on May 29th...
Does anybody have any other ideas?

[arsquatch]

You know I figured today would have been the day long weekend. Time for people to absorb it and understand it but I was wrong. I think your guess of the 29th is probably right on the button.