BRP - I am Feeling like the first odoptors

[Vidman]

Ordered our RT Limited on 2/27/14 from Columbia Motorsports in CT. We were told the bike we ordered had been ordered by them last September. It was scheduled to be shipped to them on 3/24/14. Now 34 days later no one knows anything.

I'm being impatient but the weather has FINALLY broken and I want to ride. I just needed to vent. I know many of you southerners were promised in Nov and had to wait till Dec and/or Jan. I guess it's my turn.

[warp10]

Dec, Jan? I had to wait unit mid march. Don't worry it should be in by june for the owners event.

[CentralCoastCA]

Not sure if this will help, but maybe contact Steve at BRP customer care and ask about your '14. Steve posted this info on a thread I had going about dealers.


mailto:brp.care@brp.com
contact us: http://www.brp.com/en-us/customer-se...e@brp.comrvice
tel:888.272.9222

Steve
Customer Satisfaction, Social Media / Dealer Tech Support Team Lead
Bombardier Recreational Products, Inc.


Follow us on Twitter @BRPCare

[Bob Denman]

I feel your pain...
Mine was ordered on 9-16-2013, and I was able to get it home on 2-22-2014...
Hang in there; I PROMISE you, that the wait will be worth it!!

[Vidman]

Not sure if this will help, but maybe contact Steve at BRP customer care and ask about your '14. Steve posted this info on a thread I had going about dealers.


mailto:brp.care@brp.com
contact us: http://www.brp.com/en-us/customer-se...e@brp.comrvice
tel:888.272.9222

Steve
Customer Satisfaction, Social Media / Dealer Tech Support Team Lead
Bombardier Recreational Products, Inc.


Follow us on Twitter @BRPCare

Link is broken. However, i did send an email and hope for a response. I hope I don't have to wait till June.....hahahaha

[Vidman]

I feel your pain...
Mine was ordered on 9-16-2013, and I was able to get it home on 2-22-2014...
Hang in there; I PROMISE you, that the wait will be worth it!!

Supposedly the RT was ordered back in Sept also. With a delivery date in late March. I hope the dealer was not telling me an "untruth".

Patience may be a virtue but at my age I can afford to be unvirtuous.

[CentralCoastCA]

Link is broken. However, i did send an email and hope for a response. I hope I don't have to wait till June.....hahahaha

Sorry about that, maybe this one will work :http://www.brp.com/en-us/customer-service

[CentralCoastCA]

Vidman, I'm thinking about ordering a '14 here fairly soon - you're making me nervous, LOL!

P.S. Thank you for your service to our country.

Barbara (proud Mom of 2 Army soldiers - one in Korea, the other getting ready to deploy to the 'stan)

[Bob Denman]

I'd be calling the dealer just about every other day...
Do you have nay other dealers close by? It might be worth taking a ride; go check what they've got in their inventory.

[ARtraveler]

There does seem to be some ordering "sagas" out there. Most everyone that ordered early, is/was in the same kind of boat.

The tracking system for orders definitely needs some improvement. If I were a dealer and had a few of these expensive machines on order, I would sure like to know ship date and the status of the shipments on the way. Look at UPS and others. Once the package is in transit, they can tell you exactly where it is and the day of delivery.

For me, this also boils down to customer satisfaction. Knowing when, makes the long wait much easier to bear. The seemingly haphazard logistics system for is an area I recommend fixing a bit.

[Vidman]

There are other dealers. No one has the color we want.

Barbara, don't be nervous. Just be more patient then me. LOL

I agree about the dealers should get better info/response from BRP. As my dealer said, "I may be more anxious then you. I don't get paid for it till it's in." Gotta be tough on the bottom dollar for them.

Took a walk around the lake today. Swans, ducks and fish put things into perspective. There is a bigger picture then riding...........NO THER ISN'T!

[Ronbo]

I feel your pain...
Mine was ordered on 9-16-2013, and I was able to get it home on 2-22-2014...
Hang in there; I PROMISE you, that the wait will be worth it!!

BOB,

Have you been able to put in any miles yet? Any first impressions?

Ron

[jScotD]

Harleys at one time had a 1 year waiting time

[Vidman]

I am used to a response from a company within 24 hours. At least acknowledging an email sent.

I have received nothing from BRP Care. Is this normal for them? Even Harley responds quicker. Simple request was asked.

[Some Guy]

BOB,

Have you been able to put in any miles yet? Any first impressions?

Ron

WHAT???!!!

Bob doesn't actually ride his Spyder...he sits around all day inflating his post count! He doesn't have time to ride!!!

[Vidman]

I am used to a response from a company within 24 hours. At least acknowledging an email sent.

I have received nothing from BRP Care. Is this normal for them? Even Harley responds quicker. Simple request was asked.

I now stand corrected. Steve responded. I really hated comparing them to Harley....hahahaha.

[Vidman]

Steve from BRP Care just emailed me my RT is shipped. Love it.

[Bob Denman]

Good news!!
Ron,
I've put 500 miles on it so far...
it's way smoother and quieter
Shifting first, to second, to third at only 2,000 rpm is... just right!!
Cruising at 55 mph at only 2,800 rpm; AWESOME!
the radio speakers seem to be improved
The rear heated grips actually DO get warm
The steering is "quicker"
The brakes are amazing!
The electronic frunklid button is still... missing, and the the frunk holds less...; those are the only 2 items that I'm not wild about!

[ARtraveler]

I now stand corrected. Steve responded. I really hated comparing them to Harley....hahahaha.

BRP Care seems to have their act in order. I have had some communication with Steve also. I can say that I was very impressed with the quick responses to my questions. And yes, I was also notified that my was shipped. Now in transit, somewhere between Valcourt and Alaska.

[CentralCoastCA]

So excited for the both of you Keeping fingers crossed that mine will be shipped soon too

[Vidman]

BRP Care seems to have their act in order. I have had some communication with Steve also. I can say that I was very impressed with the quick responses to my questions. And yes, I was also notified that my was shipped. Now in transit, somewhere between Valcourt and Alaska.

Steve goes above board in his help. My dealer seems to be a bit miffed that I contacted BRP Care. Who cares. He don't get paid till I get my machine. hahahahaha

Good luck, hope you get yours in hands this week.