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Share your story with BRP
Hi everyone,
Steve from BRP here.
In an effort to learn more about the ownership experience we’re delivering to our customers, we'd like to invite you to share your story as the owner of a Can-Am Spyder. Your feedback will help us identify key points of the global ownership experience as well as specific areas in which BRP excels at, in addition to helping us spot areas where we can improve our delivery. Before I get into more detail about what this is, here's what it isn't:
- A cut-and-dry marketing survey.
- A contest.
- An opportunity to reverse or complain about a decision previously rendered by BRP's customer service department.
Basically, we want to hear your story, from your point of view, about the reality you've lived as the owner of a Spyder Roadster. This can mean anything from your initial research, shopping, the test drive, your first time picking up the unit at the dealer, the overall customer service experience, to anything else you want us to know. We're looking for everything from any constructive criticism you might have, to some of the great times you've lived with your Spyder.
Simply click on the link below, or cut and paste the entire URL into your browser to access the submission:
Of course, any information you provide is very important to us and will be kept strictly confidential. It won't ever be shared with anyone outside of BRP.
We'd love to hear your story.
If you have any questions or would prefer to share your story directly with us via email, please send me a private message right here on the forum and I'll send you instructions along with a BRP email address where you can send your info.
Thank you!
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Very Active Member
I'm a new owner and have not had any issues, but there are people on this forum who have had very deep issues w no help from BRP. Will those type stories be welcome or swept under a table?
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Originally Posted by SNOOPY
I'm a new owner and have not had any issues, but there are people on this forum who have had very deep issues w no help from BRP. Will those type stories be welcome or swept under a table?
Most definitely welcome, Snoopy. We really do strive to provide a top-tier level of support to every owner - if somebody feels that they received anything less than that from BRP, that's obviously something we want to hear.
We're just as happy to hear about your positive stories too, of course...
Last edited by BRPcare; 10-09-2013 at 07:49 PM.
Reason: grammar and typo.
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Very Active Member
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Thank you Steve for starting this thread. I would love to share my story with you and BRP.
I hope by doing so that some questions and some issues will be resolved.
Thank you Rob
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I sent mine in. I do not think you are going to like it but if the truth hurts so be it.
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Thanks Steve!
I'm sure that all of the SpyderLover members welcome the opportunity to tell their story...
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Very Active Member
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steve
we spoke this morning on the phone, with some of the problems we are having and people loosing the use of their bikes for days or even a week or more i personally think BRP should tell the dealers to give us a loaner bike to use when our bikes are held up for warranty work
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Very Active Member
Originally Posted by cuznjohn
we spoke this morning on the phone, with some of the problems we are having and people loosing the use of their bikes for days or even a week or more i personally think BRP should tell the dealers to give us a loaner bike to use when our bikes are held up for warranty work
BRP would need to provide those as demos, then at an appointed mileage, sell them cheaper as demos. That's what car dealers do.
I wouldn't want to buy a new Spyder w 1500 miles...unless it was a demo at a good discounted price.
It is expensive for a manufacturer to do that, I don't see it happening.
.
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...in the pink (Girls On Spyders)
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demo
Originally Posted by SNOOPY
BRP would need to provide those as demos, then at an appointed mileage, sell them cheaper as demos. That's what car dealers do.
I wouldn't want to buy a new Spyder w 1500 miles...unless it was a demo at a good discounted price.
It is expensive for a manufacturer to do that, I don't see it happening.
.
many of the dealers either rent or have demo bikes that i feel brp can tell the dealer to give out as a loaner and brp pick up the tab on the loaner to the dealer. it doesn't have to be the same bike we now have but one we can ride when ours are being fixed under warranty. my dealer rents the sts and i would use till mine is fixed
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Very Active Member
Answer my email about a year long unresolved problem
Have sent a couple emails detailing my problem and asking for assistance. Got one reply asking if my last trip to dealer solved it, to which I replied on 11 Sep '14 that it did not.
Nothing further heard..............
Two Wheelers from 1963-2011
Three Wheelers:
2011 RT(Red)
2014 RT(white)
2016 F3T(red)
2022 RT current ride(silver)
__________________
2016 Slingshot
2018 Vanderhall
2019 Slingshot
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Very Active Member
Originally Posted by cuznjohn
many of the dealers either rent or have demo bikes that i feel brp can tell the dealer to give out as a loaner and brp pick up the tab on the loaner to the dealer. it doesn't have to be the same bike we now have but one we can ride when ours are being fixed under warranty. my dealer rents the sts and i would use till mine is fixed
All you people must have bigger dealers than we have in our minuscule metropolitan area.
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Very Active Member
I wonder how this thread is going on other forums?
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Very Active Member
Originally Posted by flamingobabe
well mine is sent in..
this is one i'd like to read
Rewaco RF-1 GT
Inline 4 cylinder Ford Zetec with multi-port fuel inject, 140 HP
0-60mph: 5.8 seconds
5 speed sync manual with reverse, mechanical dry clutch.
Front suspension: Trapezoidal fork with center spring
Rear suspension: Independent with Bilstein gas shock absorbers
Brake System: Grimeca calipers, linked ventilated discs, with booster
10.57 gallons
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I sent my survey in today. Overall the only thing that has kept me from attempting legal action is the local dealership. They have bent over backwards to address of all my concerns. Not sure this will get BRP to be responsive but I hope they take the time to read the replies. Glad to hear that there are many satisfied 2013 RT Limited owners. I have suggested that they provide an incentive to 2013 RT Limited owners to trade for 2014 RT Limiteds. Doubt that my suggestion will go far. But it did feel good to vent.
Ernie
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Very Active Member
Thanks, Steve.... on it's way.
Penny and Rick have owned many motorcycles starting in 1974 with Honda’s, then to Suzukis, Gold Wings and ultimately Spyders.
‘74 Honda 360T (pair); ‘78 Suzuki GS 1000 (pair); ‘’82 Honda Aspencade; ‘84 Honda 400; ‘87 Yamaha 1100; ‘99 Honda Valkyrie; ‘01 Suzuki Burgman(triked); ‘02 Honda GL 1800(triked); ‘10 Spyder RTSE; ‘11 Spyder RTSM; ‘12 Spyder RTSL (pair); ‘20 Spyder RTL (current)
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Very Active Member
BRP SURVEY
Well, I put in my two cents. I hope it helps.VisitedStatesMap.jpeg
2020 F3 Ltd
Spyderpops Bumpskid
Spyderpops Brake/Run/Turn Signal LED's
Lamonster Garage LED Fog Lights and Headlights
2013 ST-S retired 1/9/16 at 25,061 miles
2015 F3S sold at 77,565 miles.
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I sent mine in, so no need to air it here.
J. D.
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Very Active Member
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Active Member
Thanks Steve...., mine has been sent
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