Are You Tired Of...

[OldCowboy]

...people who keep taking their to dealers who provide lousy service and then jump on Spyderlovers to complain about the service? A few of these folks may live in a part of the country where dealers are few and far between. But most of them live where there are numerous dealers within a 50-100 mile radius. Kinda remind me of a guy who keeps hitting his thumb with a hammer and blames the hammer.

[wyliec]

...people who keep taking their to dealers who provide lousy service and then jump on Spyderlovers to complain about the service? A few of these folks may live in a part of the country where dealers are few and far between. But most of them live where there are numerous dealers within a 50-100 mile radius. Kinda remind me of a guy who keeps hitting his thumb with a hammer and blames the hammer.

Most times I just ignore them and continue on my merry way. Some just like the whine and cheese party.

[quickster47]

Have to agree and must say that my ignore list is increasing in size with those type of posters.

Carl

[Dan McNally]

Stuck with mine through the recall . . . but the difficulty getting any info out of them . . . and even contacting someone who would discuss the Spyder with me (you will have to speak the Spyder Service Department - which turned out to be one guy who scheduled, fixed, billed . . . did all things Spyder) I am switching to a dealership in Windber PA which I have heard good things about, for future work. It is a two hour ryde . . . but, hey! That's a two hour ryde in each direction . . . isn't that a good thing?

[SNOOPY]

We only have 2 dealers in our area.

Compared to what I hear on this forum, these are very very small dealers.

I haven't had the chance yet to see how good or bad service is yet, I'll know next Friday.


all I can say is that it must be nice to live near a mega dealer that takes care of its customers!

[Bob Ledford]

We only have 2 dealers in our area.

Compared to what I hear on this forum, these are very very small dealers.

I haven't had the chance yet to see how good or bad service is yet, I'll know next Friday.


all I can say is that it must be nice to live near a mega dealer that takes care of its customers!

It is!

[BLUEKNIGHT911]

We only have 2 dealers in our area. ...Yes I feel your pain only TWO dealers in your AREA ......Oh wait I only have THREE dealers in the ENTIRE STATE.................you'r breaking my Heart

Compared to what I hear on this forum, these are very very small dealers.

I haven't had the chance yet to see how good or bad service is yet, I'll know next Friday.


all I can say is that it must be nice to live near a mega dealer that takes care of its customers!

..........

[frenchek]

Stuck with mine through the recall . . . but the difficulty getting any info out of them . . . and even contacting someone who would discuss the Spyder with me (you will have to speak the Spyder Service Department - which turned out to be one guy who scheduled, fixed, billed . . . did all things Spyder) I am switching to a dealership in Windber PA which I have heard good things about, for future work. It is a two hour ryde . . . but, hey! That's a two hour ryde in each direction . . . isn't that a good thing?

don't know if this is closer for you or not, mosites motorsports in Irwin, pa, about 2 miles from the Irwin exit of the turnpike. service mgr is eric, techs are good and certified. I have had nothing short of great service. when the recall was made on the heat issues he had mine in and fixed before I got the letter from brp !!

[Dan McNally]

don't know if this is closer for you or not, mosites motorsports in Irwin, pa, about 2 miles from the Irwin exit of the turnpike. service mgr is eric, techs are good and certified. I have had nothing short of great service. when the recall was made on the heat issues he had mine in and fixed before I got the letter from brp !!

Thanks, but it would be almost 3 hours to get there . . . I'll keep it in mind though.

[OldCowboy]

Stuck with mine through the recall . . . but the difficulty getting any info out of them . . . and even contacting someone who would discuss the Spyder with me (you will have to speak the Spyder Service Department - which turned out to be one guy who scheduled, fixed, billed . . . did all things Spyder) I am switching to a dealership in Windber PA which I have heard good things about, for future work. It is a two hour ryde . . . but, hey! That's a two hour ryde in each direction . . . isn't that a good thing?

Actually, you're in pretty good shape. Within 120 miles of you there are 4 Platinum and 5 Gold Certified dealers. In addition to Triumph of Windber, Motosports Cycle Shop of Hanover PA (83 mi), Don's Kawasaki Yamaha Sea-Doo Can-Am of Hellam PA (105 mi) and Trumbull Motorsports of Mechanicsville MD (115 mi) are also Platinum Certified dealers.

[DriftersWay]

...people who keep taking their to dealers who provide lousy service and then jump on Spyderlovers to complain about the service? A few of these folks may live in a part of the country where dealers are few and far between. But most of them live where there are numerous dealers within a 50-100 mile radius. Kinda remind me of a guy who keeps hitting his thumb with a hammer and blames the hammer.

But it was the hammers fault

[flamingobabe]

It's crazy...but I have 2 dealers within 15 minutes north and south ...5 more dealers within 60 miles...I have to go 300+ or 750 miles to get good service.....

[Bob Denman]

Is there anything that we could do as a group to let BRP know that getting properly trained personnel in the dealerships is a primary concern??

[cuznjohn]

Is there anything that we could do as a group to let BRP know that getting properly trained personnel in the dealerships is a primary concern??

bob i guess the old saying goes here YOU GET WHAT YOU PAY FOR if their not paying well a talented tech will not work for them

[flamingobabe]

Bob...I don't know if its proper training, all though it would help...but there is one tech to do all the Can-am work and the other brands they carry....so you have to wait....then there are no parts in stock....the service guy is new every time you go in...they don't make appointments...just bring it in and in maybe 10+ days they can look at it..why not make appointments when you can look at the bike within 2 days....poor management....and they lie to you...treat us like we are stupid

[Bob Denman]

Bob...I don't know if its proper training, all though it would help...but there is one tech to do all the Can-am work and the other brands they carry....so you have to wait....then there are no parts in stock....the service guy is new every time you go in...they don't make appointments...just bring it in and in maybe 10+ days they can look at it..why not make appointments when you can look at the bike within 2 days....poor management....and they lie to you...treat us like we are stupid

Char... That's just lousy service... run far, and run fast!

[SNOOPY]

Is there anything that we could do as a group to let BRP know that getting properly trained personnel in the dealerships is a primary concern??

I personally think it is management more than the tech. We have one of the top techs in the eastern region "supposedly" working at one of our dealers, yet we still hear of issues, mainly "from what I believe" the management steps in and does cuts to save time and money and the tech is stuck in the middle of things?

[boborgera]

People who create their own drama ,
Deserve their own karma...
There ''Are'' other alternatives..

Just thinking out-loud...

[WarrenGH]

Is there anything that we could do as a group to let BRP know that getting properly trained personnel in the dealerships is a primary concern??

I'm a new member with Spyder Lovers and after reading a number of posts about dealer complaints and BRP not listening, I have to wonder if BRP does listen? I also don't understand how bringing the subject of poor dealer treatment and service is consider a matter of having wine served with cheese?

[wyliec]

I'm a new member with Spyder Lovers and after reading a number of posts about dealer complaints and BRP not listening, I have to wonder if BRP does listen? I also don't understand how bringing the subject of poor dealer treatment and service is consider a matter of having wine served with cheese?

I happen to agree with the OP. We all have our opinions and I expressed mine. If you don't like it, please by all means put me on your ignore list. By the way, it's whine and cheese.

[OldCowboy]

It's crazy...but I have 2 dealers within 15 minutes north and south ...5 more dealers within 60 miles...I have to go 300+ or 750 miles to get good service.....

Why don't you just take it to Pit Bull, in Springfield, MO? That's only 676 mi.

[jerpinoy]

Some of us are lucky to be near a dealer and to our member that are too far from them we have to show how we care to each other by be around to be lean and shoulders to cry on.

[arntufun]

So let me see if I get this right. You'd rather take your to the dealer who didn't assemble it correctly and effed up the recall than ryde 1.5 hrs to a dealer who gets things right?? You'll take it back to the lousy dealer and put up with the problems because he's 20 min away?? Seriously?? And you want us to empathize with your problems? Really? Sounds to me like you love your whine and cheese.

My dealer is also 1.5 hrs away and I look at that ryde as a chance to get some "wind therapy."

...people who keep taking their to dealers who provide lousy service and then jump on Spyderlovers to complain about the service? A few of these folks may live in a part of the country where dealers are few and far between. But most of them live where there are numerous dealers within a 50-100 mile radius. Kinda remind me of a guy who keeps hitting his thumb with a hammer and blames the hammer.

Let me get this straight...... You created a thread complaining about other complainers ????????

[Magdave]

Let me get this straight...... You created a thread complaining about other complainers ????????

Amen Brother Amen

[Bob Denman]

Is this considered, "Irony"?