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  1. 08-30-2013, 12:52 PM #1
    diesel-dawg
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    Default Issuing a complaint, electroincally, to BRP

    I am having strong smells of gas from my 2013. I am very much aware of the problem they have had with others complaining of this issue and some catching on fire.
    However, I have had not success in BRP responding to my previous emails. Is there a way to get them recognize my complaint and put it on record. Please share this info with me, as obviously I might be doing something incorrectly. Thanks for you help.

    "Goodnight Mrs. Calabash, Wherever You Are" (Jimmy Durante)
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  2. 08-30-2013, 12:55 PM #2
    ARtraveler
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    Default

    E-mail does not seem to work. BRP seems to not like putting anything in writing that can be passed around. An actual call to the help line seems to work better. They will assign you a case #, etc. I don't have the number--but I am sure someone will put it up quickly for you.

    Currently Owned: 2019 F3 Limited, 2020 F3 Limited: SOLD BOTH LIMITEDS in October of 2023.

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  3. 08-30-2013, 12:59 PM #3
    Bob Denman
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    spydertechsupport@brp.com .

    Customer Service Callcenter
    NEW CONTACTS AT BRP:
    Crystelle LaChance's email
    crystelle.lachance@brp.com
    1 819 566 3446
    1 819 566 3062 fax
    Last edited by Bob Denman; 08-30-2013 at 04:19 PM.
    2010 RT A&C, RT-L, RT-L , Orbital Blue, Cognac, Jet Black
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  4. 08-30-2013, 01:00 PM #4
    ARtraveler
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    Default

    Quote Originally Posted by Bob Denman View Post
    spydertechsupport@brp.com .

    Customer Service Callcenter
    NEW CONTACTS AT BRP:
    Crystelle LaChance's email
    crystelle.lachance@brp.bom
    1 819 566 3446
    1 819 566 3062 fax
    Thanks, that was fast as usual.

    Currently Owned: 2019 F3 Limited, 2020 F3 Limited: SOLD BOTH LIMITEDS in October of 2023.

    Previously : 2008 GS-SM5 (silver), 2009 RS-SE5 (red), 2010 RT-S Premier Editon #474 (black) 2011 RT A&C SE5 (magnesium) 2014 RTS-SE6 (yellow)

    MY FINAL TALLY: 7 Spyders, 15 years, 205,500 miles

    IT HAS BEEN A LONG, WONDERFUL, AND FUN RIDE.
    2020 F3L , Magma Red
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  5. 08-30-2013, 02:42 PM #5
    Bob Denman
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    I'm just sitting here; drinking double expressos and Red Bulls...
    2010 RT A&C, RT-L, RT-L , Orbital Blue, Cognac, Jet Black
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  6. 08-30-2013, 03:01 PM #6
    ulflyer
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    Quote Originally Posted by Bob Denman View Post
    I'm just sitting here; drinking double expressos and Red Bulls...
    Bob, the email didn't work for me. Mine was just returned.
    Two Wheelers from 1963-2011

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  7. 08-30-2013, 03:20 PM #7
    Chupaca
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    Default Road trip..!!

    Got nothing to do..?? Ryde up there in person... Maybe the recent re-call in Canada will draw their attention to issues that could cause fires....good luck...
    Gene and Ilana De Laney
    Mt. Helix, California

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  8. 08-30-2013, 04:20 PM #8
    Bob Denman
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    Quote Originally Posted by ulflyer View Post
    Bob, the email didn't work for me. Mine was just returned.
    I screwed up her address when I was typing ; try it now...
    2010 RT A&C, RT-L, RT-L , Orbital Blue, Cognac, Jet Black
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  9. 08-30-2013, 04:34 PM #9
    boborgera
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    Quote Originally Posted by Bob Denman View Post
    I screwed up her address when I was typing ; try it now...
    Two Red Bulls will do it every time.....
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  10. 08-30-2013, 04:36 PM #10
    Bob Denman
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    No... those two didn't upset the apple cart; it was the first eight that might have done it!
    2010 RT A&C, RT-L, RT-L , Orbital Blue, Cognac, Jet Black
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  11. 08-30-2013, 05:24 PM #11
    Lamonster
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    Quote Originally Posted by diesel-dawg View Post
    I am having strong smells of gas from my 2013. I am very much aware of the problem they have had with others complaining of this issue and some catching on fire.
    However, I have had not success in BRP responding to my previous emails. Is there a way to get them recognize my complaint and put it on record. Please share this info with me, as obviously I might be doing something incorrectly. Thanks for you help.
    1-888-638-5397 (U.S. & Canada only) from 9:30 AM to 5:30 PM Eastern time Monday to Thursday, and 10:30 AM to 5:30 PM Eastern time Friday.


    brp.service@brp.com


    http://www.brp.com/en-us/customer-service
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  12. 08-30-2013, 06:03 PM #12
    wyliec
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    Bob,

    Her name is spelled: Chrystelle Lachance

    That maybe why the email didn't work.
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  13. 08-30-2013, 08:51 PM #13
    Bob Denman
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    Yeah....
    That's me fighting with this IPad...
    2010 RT A&C, RT-L, RT-L , Orbital Blue, Cognac, Jet Black
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  14. 08-31-2013, 07:25 AM #14
    ulflyer
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    Quote Originally Posted by wyliec View Post
    Bob,

    Her name is spelled: Chrystelle Lachance

    That maybe why the email didn't work.
    Nope, this one didn't work either.

    <chrystelle.lachance@brp.com>: host brp.com.s10a1.psmtp.com[74.125.244.10]
    said: 550 5.2.1 The email account that you tried to reach is disabled.
    ut10si316842pbc.210 - gsmtp (in reply to RCPT TO command)

    This one did:
    brp.service@brp.com
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  15. 08-31-2013, 01:32 PM #15
    Bob Denman
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    Could it be that she has left BRP??
    2010 RT A&C, RT-L, RT-L , Orbital Blue, Cognac, Jet Black
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  16. 08-31-2013, 06:07 PM #16
    Wiredux
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    I contacted BRP Customer Care a few months back and got a response within 24 hours. Keep in mind that there is a person who has to look at your email. I would keep it polite and stick to the facts and I would also keep emotions out of the email.
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  17. 08-31-2013, 07:05 PM #17
    cyclelover63
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    I would think you need to start at the dealership level..They should get first crack at it...May be something simple...
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  18. 09-01-2013, 07:19 AM #18
    Bob Denman
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    Quote Originally Posted by Wiredux View Post
    I contacted BRP Customer Care a few months back and got a response within 24 hours. Keep in mind that there is a person who has to look at your email. I would keep it polite and stick to the facts and I would also keep emotions out of the email.
    NOthing can turn the person who could help you out off quicker, than emotions and ultimatums...
    2010 RT A&C, RT-L, RT-L , Orbital Blue, Cognac, Jet Black
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