Quote Originally Posted by ARCTIC View Post
I am a member of many different types of forums and this is the first time EVER I have seen a representative from a manufacturer identify themselves as a rep and comment on an issue. it doesn't happen. I'm almost skeptical that it's legit. Everything they post would be considered a written statement on behalf of the company. It's too risky because everybody wants to sue
I posted elsewhere 2200 GM customer service posts on the Terrain Forum and that is just one model they monitor many other sites. It is becoming common place for manufacturers to do this in this new social media environment and I assure you it is expanding
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