Quality Survey

[OldDog]

Quality Survey

Please check one:

My Spyder has been trouble free.

My Spyder has normal wear and tear.

My Spyder has had too many glitches.

My Spyder has been in the shop more than it has been ridden.



Please be honest and objective.

Thank You

[n7wol]

9200 trouble free miles since last July
Fantastic ryde all winter

[ARCTIC]

Would segregating between RT and rs make sense for this Poll?

[Cavman]

My choice would be between number two and three. The radio system had to be replaced and the rear air shock thing was defective and BEST didn't cover it's replacement at $400! Other than that, it's been good.

[daveinva]

Hmmm. I consider normal wear and tear to be synonymous with trouble free.

So... trouble free for me!

[bullant12]

My choice would be between number two and three. The radio system had to be replaced and the rear air shock thing was defective and BEST didn't cover it's replacement at $400! Other than that, it's been good.

John, my rear airbag got replaced by BEST no charge because it had a tear...

Hmmm. I consider normal wear and tear to be synonymous with trouble free.

So... trouble free for me!

I voted the same way!

[joet82]

Have had both of my cables for the truck and seat fail on me, and the cables aren't covered under warrenty. Luckily they're only $26.

[Bob Denman]

Two warranty issues; taken care of quickly!
The bike has never left me stranded!

[donnellpj]

I get the occasional DPS error, but a quick reset of the computer resolves it, and I'll get another 1000 miles trouble free.

[Chupaca]

Would segregating between RT and rs make sense for this Poll?

RT's have so many bells and whistles on them. From what I read here most glitches are on them. They are also the ones that get the most farkels that tend to complicate things. And ST's can't play yet...

[boborgera]

Just a question, Does trouble free mean you had some problems but they were covered under warranty?
So if you didn't have to pay to fix it, That's considered trouble free...??

[Jeriatric]

Just a question, Does trouble free mean you had some problems but they were covered under warranty?
So if you didn't have to pay to fix it, That's considered trouble free...??

Hope trouble free means just what it says.......otherwise we checked the wrong box.

[dmdahnert]

My RT has been trouble free except for the known DPS and throttle body issues. In each case, they were quickly resolved by my dealer and Cowtown (throttle body died at SF last year). Yes, there was a few hours of downtime but used that to visit the vendors.

Diana

[NoJive]

4,000 miles and one year later, no problems to speak of on my '08 GS. Course, I may have jinxed everything by saying that!

[Carold571]

11.700 trouble free miles

[cdavid]

No issues for the 1st year of ownership.

[Spy+]

No issues in 12k miles..that's her entire life..

[UKBLUE1]

No issues, just normal wear and tare. 17345 smiling miles.
Gene

Sent from my Nexus 7

[OldDog]

Thanks to everyone who has participated in the quality surveys 1 and 2 so far. I have been on egg shells as to how it would be received. Thanks for your objectivity.

How can Spyderlovers collectively improve the Dealer side of of a new Spyder purchase? As has been said over and over, exceptional customer service and skilled technicians make or break the deal.

How can BRP improve the supply side of the manufacturing process and assure a trouble free machine out the door?

I suggest a sort of two part check list that requires both BRP and any dealer regardless of its technician's skill levels complete it before the Spyder will even start much less leave the lot.


In a few hours I'm going to hopefully test ride a new ST-SE5.

[jthornton]

Thanks to everyone who has participated in the quality surveys 1 and 2 so far. I have been on egg shells as to how it would be received. Thanks for your objectivity.

How can Spyderlovers collectively improve the Dealer side of of a new Spyder purchase? As has been said over and over, exceptional customer service and skilled technicians make or break the deal.

How can BRP improve the supply side of the manufacturing process and assure a trouble free machine out the door?

I suggest a sort of two part check list that requires both BRP and any dealer regardless of its technician's skill levels complete it before the Spyder will even start much less leave the lot.


In a few hours I'm going to hopefully test ride a new ST-SE5.

I do know that several things trigger a customer satisfaction survey emailed to you from BRP... I hope they read them.

JT

[Dochands]

Thank you Roger Rattigan Reagan. lol

You're faith in the illusion of the free market system is inspiring.

In my area the biggest dealer has the worst service. Frankly that has been my experience almost everywhere with everything. Sales drives the marketplace not service and since service is still almost entirely in the hands of dealers only it is clearly secondary to sales.

I'd vote a solid 3.

[jthornton]

Thank you Roger Rattigan Reagan. lol

You're faith in the illusion of the free market system is inspiring.

In my area the biggest dealer has the worst service. Frankly that has been my experience almost everywhere with everything. Sales drives the marketplace not service and since service is still almost entirely in the hands of dealers only it is clearly secondary to sales.

I'd vote a solid 3.

The local Honda dealer service sucks so all the GoldWing guys buy from other dealers... silly farmers still buy 4 wheelers from him so his lot is full of 4 wheelers.

JT

[Farmboy]

My Spyder has had too many glitches

Left me to walk to many times. But she would come back to life.