Good Customer Service from Custom Dynamics (CD)

[SpyRyd]

On the way home from Spyderfest i noticed that one LED on my right ChannelZ fender light strip was not illuminated and the next LEDs above and below the "burned out" LED were dim. My route home took me through North Carolina and Custom Dynamics is located in Youngsville NC so I was going to stop by to show them my lights and hopefully get a replacement since they guarantee their LEDs for life. I called them and learned their office in Youngsville is a call center only. I spoke with Laura, who happens to be the person who helped my when I bought a ton of lights from CD. Anyway, Laura said to send her an email with pictures of my defective ChannelZ, which I did this morning. She immediately replied to my email stating she had sent my email and pictures to their warranty department. Within hours, Chris from the warranty department called to let me know he was sending me a replacement ChannelZ fender strip, no charge. This afternoon I checked my email and had an email from CD stating my order had shipped and included a tracking number.

Thanks CD for the great customer service. It's gonna be a bear to get the old strip off and clean the adhesive off the fender. Chris suggested spraying the strip with WD40 and let it soak for about 25 minutes, then use fishing line to "cut" the strip from the fender. Not looking forward to this task, but you gotta do what you gotta do.

[CSW61]

Nothing but good to say about them also. Always stood behind their products...

[YIRYDE]

I have had great customer service from Custom Dynamics also. Glad they are taking care of your problem.

[SPYD1]

Never an issue here after many purchases.

[tobor9]

The only problem I've had is that there order prosessing and shipping is sooo fast that I worry that a stray thought could show up on my door step,I know they are only one state away,but i've had local vendors take longer ! Thanks CD for your great service

[SpyRyd]

I posted originally how CD replaced one of my ChannelZ LED strips under warranty because one LED "burned" out. Well, I had notified them at the same time that about 4 inches of my other ChannelZ had popped loose. They sent me a strip of the 3M adhesive to re-glue the popped up area. Today I notified CD that I saw no way to re-glue the area since there was not enough room to get the new adhesive strip under the ChannelZ. CD decided to replace the ChannelZ as a good faith gesture and sent me the shipping invoice today via email. Once again CD comes through with truly outstanding customer service.