DPS repair

[xqsmepotna]

I have to go with the less reputable dealer for the recall...

The reputable one states: They are required to remove the old DPS and send it back to BRP. Once it's received, BRP will ship another one out. WTF. How long do they plan to keep it?!?!?! Canada mail is slow PLUS.. they just finished a strike.

Retarded.

[AMTJIM]

From what I understand in regards to any required services, recalls and updates, all they do is enter your Spyder's VIN. What ever is needed will pop up. BRP won't just send out these rebuilt DPS units, the dealer has to set up an appointment and one is shipped to them. BRP expects your unit to be sent back to them for overhaul. There was a waiting list early on which I can't figure out, my dealer called me to tell me they had one waiting and I never initiated the recall? Some areas had Spyders on backorder with people anxiously waiting, but they were on the showroom floors here and not really selling. Anyways, there should be no reason for them to ask for your Spyder until your new DPS unit has arrived. Maybe tell them to protect or remove the plastic A arm cover and protect the A arm itself. My plastic A arm cover was gouged up. I think it takes them 4~6 hours to change these DPS units.

[Bob Denman]

[QUOTE=xqsmepotna;346346]I have to go with the less reputable dealer for the recall...[QUOTE]
Why? If given a choice I'd go to the surer bet and let them do their magic raather than let somebody under the hood that you don't seem to want to trust...

Call the more reputable place and check on their timeframe for a DPS replacement!

[NancysToy]

I have to go with the less reputable dealer for the recall...

The reputable one states: They are required to remove the old DPS and send it back to BRP. Once it's received, BRP will ship another one out. WTF. How long do they plan to keep it?!?!?! Canada mail is slow PLUS.. they just finished a strike.

Retarded.

The dealers received their initial DPS unit in quantities depending on how many Spyders they had sold. They were supposed to replace those units, and send them in, receiving replacements as they did. They were not supposed to remove a steering unit, send that in, and wait for replacement. Apparently that system has gone wrong with the "reputable" dealer, or they don't understand. I would rethink who is better, in this case...or at least ask them "Why?" Anytime standard procedures are not being followed, it is best to get to the bottom of it before you let the dealer do the work.

[retread]

I bought my Spyder in MI, when the recall came along, I scheduled for it at a dealer in IN. They did NOT take the serial number. After waiting 4 months, a new dealer opened closer to me, so I checked with them; the first thing they asked for was the serial number, and called me when the new DPS came in. What I'm trying to say here is that is sounds like neither of your dealers paid attention when they were told how to handle the recall.

john

[pauly1]

Local dealers in east central MN have them waiting on the shelf. When the '08 was replaced, it was as the Professor stated with the swap-out process. The '10 GS was NIB when we purchased it and the DPS was swapped out before we took delivery in less than a day.

Wayne

[boborgera]

I have to go with the less reputable dealer for the recall...

The reputable one states: They are required to remove the old DPS and send it back to BRP. Once it's received, BRP will ship another one out. WTF. How long do they plan to keep it?!?!?! Canada mail is slow PLUS.. they just finished a strike.

Retarded.

I think you'll find every dealer has a different story, There is absolutely a lack of communication between BRP and their dealers. My Spyder was in the shop for a ECM replacement last year,And because it was siting there waiting for the ECM [3 weeks] when a DPS came in from a waiting list they just put it in my Spyder. I guess the next one on the list had to Wait a little longer.?

[NancysToy]

I think you'll find every dealer has a different story, There is absolutely a lack of communication between BRP and their dealers. My Spyder was in the shop for a ECM replacement last year,And because it was siting there waiting for the ECM [3 weeks] when a DPS came in from a waiting list they just put it in my Spyder. I guess the next one on the list had to Wait a little longer.?

BRP communicated this to their dealers quite well...in writing. Whether or not an individual dealer chose to read it, or passed the word to his/her employees, is another question. The order in which the units were installed was left to dealer discretion. Sorry, you can't blame BRP for this one. The only things they have been guilty of are a bulky procedure, and running short of enough units to meet the demand.

[boborgera]

BRP communicated this to their dealers quite well...in writing. Whether or not an individual dealer chose to read it, or passed the word to his/her employees, is another question. The order in which the units wer installed was left to dealer discretion. Sorry, you can't blame BRP for this one. The only things they have been guilty of are a bulky procedure, and running short of enough units to meet the demand.

Then maybe i should have said, The dealers don't communicate, the proper communications to their customers.