To spyder or not spyder, that is the question...

[WackyDan]

Yes I did try lemon law suit but my Mac-lawyer ran away crying when brp's big time lawyer began to twist their arms. Brp lawyer even threaten me with countersuit for $15000 they spent on investigating the case.
I don't know if it's true or not but according to my Mac-lawyer, brp spent $50000+ on my case. He was familiar with opposing councel and said they get a flat fee for case

NICE. Been seeing too many poor examples of BRP behaving badly lately. I know they aren't always going to get every customer issue right, especially when by time they get involved the dealer has already screwed things up enough as is.... But... I hate seeing more and more of these negative responses here.

Good luck man. I wouldn't blame you for going back to two wheels for a bit. Heck, it might even be fun.

[spyder3]

How can the dealer not be liable for this?

This is like the old "driveway warantee". The minute you leave the driveway the warantee is up. Total

BRP just can't seem to step up when it counts in most cases. In this case, put some pressure on the dealer who up the rebuild.

PS. You need a new lawyer

[bone crusher]

I fully understand your disappointment on this whole deal --- and I really think this is mainly a DEALER issue--- but there are some variables here that are making this situation more complicated..... mainly that it sounds like you have a 3rd party warranty through 'western service' ??

This throws a monkey wrench into the whole thing--- now it's a 3 way problem between the dealer, BRP and western..... I feel your pain !

I personally wouldn't trust any warranty other than BEST --- which is the one provided by BRP --- even though it's probably a third party--- BRP makes it clear there is a close 'relationship' between them and BEST.

Then comes the issue of an (apparently) unqualified tech throwing your engine back together---- TWICE.

As I've said before--- BRP needs to set up a rebuild engine exchange system for these instead of leaving it to the local dealer to rebuild. The techs at BRP can rebuild one correctly and quicker I'm sure.

I'd lean towards trading it in and getting a new one-- and then finding a better dealer for service.

Bummer for sure!

BEST, BEST, BEST...only way to go! +1

[aka1004]

Well Carlo contacted me and he is going to have brp tech contact the dealer. It turns out it doesn't matter whether I have best or 3rd party extended warranty, brp will help either way.
May be they can get Malcolm smith motorsports to shape up.
for Carlo.

[dlycan2]

Love hearing that!!!!

[LennyO]

Let me be the first one to say YEAH, Finally!!!!
Kick some ass for all of us!

[aka1004]

Whether Carlo can actually do anything is unknown at this point and time but I do appreciate the jesture nevertheless.

[murphybrown]

Thanks for letting us know that Carlo is on board. Way to go Carlo/BRP...keep us posted.

[COOLMACHINE]

Very sorry to hear of your woes. You see what I am riding now......
For me it was not rocket science. I had 3 bikes before the Spyder.
2 Kaw's and 1 Suzuki. Repairs to all 3 of those machines and 75XXX total miles consisted of 2 clutch cables and 1 battery.
Love the 3-wheel configuration but not BRP. Unfortunately I will not own another BRP product. I hope someone else makes this 3-wheel configuration such as Kaw, Suz, Yam, or Honda. I'll be first in line as long as it is in my price range.

[aka1004]

I got a call from Malcolm smith motorsports and was told it will be another 10 days before they can get to my spyder... That would make it 3 weeks in shop.

I am sure they are busy with watercraft but you would think if your spyder breaks down after 17 miles after they took 3 month to complete the work, they would move it up the line.

Service manager would not take my call or return my calls.
Next step, go in and talk to GM or the owner, I guess...

[aka1004]

I think it might be possible that Malcolm smith motorsports is lurking here too now...
About 30 minutes after I posted my last post, i got a call from the service manager...

[boborgera]

I think it might be possible that Malcolm smith motorsports is lurking here too now...
About 30 minutes after I posted my last post, i got a call from the service manager...

SOoo....

[aka1004]

He said my spyder IS a priority but can't pull it ahead of everybody but he will have it in schedule early part of next week. Does it mean anything? I don't know but at least they did take notice... I guess...

[NancysToy]

He said my spyder IS a priority but can't pull it ahead of everybody but he will have it in schedule early part of next week. Does it mean anything? I don't know but at least they did take notice... I guess...

Glad to see they seem to be working with you. Hang in there, hopefully relief is on the way.

[Arthur---Mexico]

Here in Mexico City there is extreme traffic congestion like you can't imagine. Instead of taking 20 minutes it can take you 2½ hours to go someplace if you are caught in traffic. I got caught in traffic two Fridays ago. My water cooled 2008 SE5 GS Spyder got hot 'having to stop and go every few meters. The motor slowed down and all sorts of messages presented themselve on the gauges, but I got to where I was going. There was no way of stopping to let things cool off in this traffic and no turnoffs in the road. When I stopped there suddenly developed a big leak of coolant and steam that drained the engine. The following day I returned with coolant so that I could get back home and I did. Last Monday I began removing the hose clamps to find a loose or ruptured hose and everthing was solid. But when I pulled out the plastic coolant expansion tank out I found it had burst. During the three hours of stop and go driving I did not see one car that had stopped because of over heating. But my water cooled Spyder did. On Tuesday, from the agency that did my last updates and repairs, I requested a price on a new plastic expansion tank an its top that didn't release the high pressure and now 4 days have passed and I'm still waiting for the price. I could go one but the dealer could sue me for deflamation. Besides burning my feet the danm thing has to explode. Spyders are not dependable transportation. I do all the repair work I can do myself because of the extremely poor workmanship that has been done in the two Can Am agencies I have dealt with before. I bought my Spyder with the idea it would be another hobby for me, riding. Now its repairing.

[Arthur---Mexico]

Here in Mexico City there is extreme traffic congestion like you can't imagine. Instead of taking 20 minutes it can take you 2½ hours to go someplace if you are caught in traffic. I got caught in traffic two Fridays ago. My water cooled 2008 SE5 GS Spyder got hot 'having to stop and go every few meters. The motor slowed down and all sorts of messages presented themselve on the gauges, but I got to where I was going. There was no way of stopping to let things cool off in this traffic and no turnoffs in the road. When I stopped there suddenly developed a big leak of coolant and steam that drained the engine. The following day I returned with coolant so that I could get back home and I did. Last Monday I began removing the hose clamps to find a loose or ruptured hose and everthing was solid. But when I pulled out the plastic coolant expansion tank out I found it had burst. During the three hours of stop and go driving I did not see one car that had stopped because of over heating. But my water cooled Spyder did. On Tuesday, from the agency that did my last updates and repairs, I requested a price on a new plastic expansion tank an its top that didn't release the high pressure and now 4 days have passed and I'm still waiting for the price. I could go one but the dealer could sue me for deflamation. Besides burning my feet the danm thing has to explode. Spyders are not dependable transportation. I do all the repair work I can do myself because of the extremely poor workmanship that has been done in the two Can Am agencies I have dealt with before. I bought my Spyder with the idea it would be another hobby for me, riding. Now its repairing.

[IWN2RYD]

Well Carlo contacted me and he is going to have brp tech contact the dealer. It turns out it doesn't matter whether I have best or 3rd party extended warranty, brp will help either way.
May be they can get Malcolm smith motorsports to shape up.
for Carlo.

Now that is what we like to read...

[aka1004]

A short update. Day 19 since spyder was towed back to dealer.

Spyder is still sitting and have not even been looked at as promised by service manager, asked to speak to owner/GM and waiting for returncall.

have not heard back from Carlo. He said he would call back when hears something.

[vt228]

call BRP and keep calling till u get someone to help you your sales man should lend you his bike till yours is fixed. If they want your money and it was there men that screwed up they should make you happy and callBRP for u or give you the numbers to call.

[aka1004]

My 2 year warranty is expired and I have 3rd party extended warranty but Carlo said I still have brp products and they are behind it 100% although they prefer I get best coverage.

I just wanted to clarify that.

[aka1004]

Mr. Malcolm smith of Malcolm smith motorsports have called and said he was embarrassed about all this after I gave him the details on my spyder repairs there. Fact that it took 3-4 month for repairs and how it's been sitting there since engine blew up after 17 miles with rebuilt engine and he will see to it that my spyder gets done the asap.
When I told him spark plug was broken he immediately said "something was not done right when we rebuilt the engine".

[marvin24]

I was thinking of buying a Spyder, you guys are scaring me off. Are the dealers really this bad?

[murphybrown]

I was thinking of buying a Spyder, you guys are scaring me off. Are the dealers really this bad?

To answer your ?...NO..many, many great dealers out there. This is one of those situations that we all pray never happens to us whether it be purchasing a Spyder or a lawn mower or whatever...

I encourage you to not let what you read here on this particular incident stop you from enjoying your own Spyder. My Spyder and dealer are .

Life happens, sometimes in ugly ways. How we handle it is what matters. Carlo at BRP appears to be involved and a solution to a situation gone bad will happen.

[BajaRon]

I was thinking of buying a Spyder, you guys are scaring me off. Are the dealers really this bad?

Just like with anything else, there are some bad dealers. Some dealerships put the Spyder on a back burner, 2nd class status. They don't know much about the machine and frankly, they really don't care.

I am not sure there has been a pole taken or anything substantial to back up my theory, but I think the majority of Spyder dealerships are worthy of your business.

Like with any other subject on a forum like this, you're going to hear a lot more about the bad than you will about the good so it tends to skew the impression.

I highly recommend a perspective buyer go to the dealership and have a talk with the ownership and service department. Express your honest concerns up front (politely and without calling names).

I don't think you'd need much of their time to get a feel for how you would be treated as a Spyder owner.

And you can also ask for input on your dealership here from people who have actually done business there.

[aka1004]

Update: day 23
Service manager called and tells me engine is torned down and "floated" valves seems to be the culprit. He says it looks piston hit the floated valve and pushed valve into spark plug. Head of intake valve is broken and also the spark plug. He is going toward "engine was over reved".
Mechanic put 14 miles on my spyder after engine rebuild and I put 17.

I told him I am not going to argue about it till adjuster from extended warranty company takes a look on Friday.

This is little beyond my mechanical knowldege and I don't fully understand his explanation, does it make sense?
He also said it looks like valves were floating for a while before engine died.
Shouldn't the valves still be sitting higher than piston's reach even if valves were floating?