2024 RT Ltd display shuts off - back to dealer!

[JB62]

Sounds like your dealer was very helpful and BRP actually listened due to the constant heat. I am concerned that "some" spyders won't communicate with BUDS2...I'm starting to wonder if that might have been part of the issues where the codes could not be erased by many owners, and maybe the issue of the screens all along? (remember some people got their bike re-flashed based on vin#'s?)

JB62... please keep your bike's VIN. If that one gets put back into the wild... some poor sucker is not gonna know the history of it...

Once BRP actually talked to the service department and compared notes BRP discovered that their computer program needed to communicate with 2024 Spyders wasn’t working properly and has to fix their own program.

The BOSS program allows the service department to communicate with the Spyder and BRP in order to troubleshoot. BRP assumed the service department we’re stupid.

They were so arrogant thinking their poop didn’t stink that they were above actualy talking to the service department or a customer about a problem that after 2 months it finally came back to bite them.

It wasn’t until after the issue was run up the chain of command consequences started happening that they changed their tune.

If they have done it to me surely they have done it to other people as well.

[BLUEKNIGHT911]

Once BRP actually talked to the service department and compared notes BRP discovered that their computer program needed to communicate with 2024 Spyders wasn’t working properly and has to fix their own program.

The BOSS program allows the service department to communicate with the Spyder and BRP in order to troubleshoot. BRP assumed the service department we’re stupid.

They were so arrogant thinking their poop didn’t stink that they were above actualy talking to the service department or a customer about a problem that after 2 months it finally came back to bite them.

It wasn’t until after the issue was run up the chain of command consequences started happening that they changed their tune.

If they have done it to me surely they have done it to other people as well.

Glad you got a pleasant out-come ..... as to the rest of the issues ...I'm not a bit surprised .... Mike

[JB62]

Thank you Mike, there should not be all these issues happening but I shows me BRP doesn’t care about the end user after you buy, what good is a warranty if they won’t fix it

[Hancop]

Ya Kawasaki, Yamaha and Polaris need to start making these bikes so the quality and pricing will improve

[JB62]

Ya Kawasaki, Yamaha and Polaris need to start making these bikes so the quality and pricing will improve

If they did I would have bought one

[Johndeeredoo]

I just called my dealer and they said that BRP are hoping the update will be ready by May 1.

I also asked if their BUDS would work on a 2024 and he said YES, their BUDS was updated to work with the new 2024 Spyders.
So we wait again.

[JB62]

Haven't taken it in yet dropping it off Saturday, won't know for a few weeks as I am a trucker and will be gone for couple of weeks.

I just called my dealer and they said that BRP are hoping the update will be ready by May 1.

I also asked if their BUDS would work on a 2024 and he said YES, their BUDS was updated to work with the new 2024 Spyders.
So we wait again.

They found out last week that BUDS would not work with 2024's. They won’t know until they try it...

[Johndeeredoo]

Thank you for the post, my dealer just used it on a 2024 Spyder RT on Friday. The issue on this Spyder was that music came out of both speakers and the head set at the same time.

[OlJim]

I just called my dealer and they said that BRP are hoping the update will be ready by May 1.

I also asked if their BUDS would work on a 2024 and he said YES, their BUDS was updated to work with the new 2024 Spyders.
So we wait again.

Yeah, that's what they said about March 1st, then middle of March, then April 1st. They did a four-hour release on April 4th and then shut it down with the excuse that the engineers had found a glitch. The engineers have had this for at least 2 years and on the day of the release they find a glitch!! I don't think so.

[Hancop]

Ya they seem rather deceitful and don’t really care if you ask me

[Br549rick]

Ya Kawasaki, Yamaha and Polaris need to start making these bikes so the quality and pricing will improve

...or Honda too !!!!

[jfischer]

Yeah, that's what they said about March 1st, then middle of March, then April 1st. They did a four-hour release on April 4th and then shut it down with the excuse that the engineers had found a glitch. The engineers have had this for at least 2 years and on the day of the release they find a glitch!! I don't think so.

Yep, just keep moving the goalposts every time a promised release date gets near. May 1st now, huh? Might as well just stop giving out dates at all since they are meaningless.

I got a call from Can-Am last week asking me how I liked the CarPlay feature. I told her I'd be glad to give my opinion of it, IF I EVER GET IT.

I am one who got 2.1.1, then let 2.1.0 install which of course rolled everything back to stock. Maybe they could tell from their end that my VIN number got it and that's how they knew to call me, I dunno.

[JB62]

Yep, just keep moving the goalposts every time a promised release date gets near. May 1st now, huh? Might as well just stop giving out dates at all since they are meaningless.

I got a call from Can-Am last week asking me how I liked the CarPlay feature. I told her I'd be glad to give my opinion of it, IF I EVER GET IT.

I am one who got 2.1.1, then let 2.1.0 install which of course rolled everything back to stock. Maybe they could tell from their end that my VIN number got it and that's how they knew to call me, I dunno.

I have stopped believing anything they say. After a while it is meaningless.

[BlueSpy]

Yep, just keep moving the goalposts every time a promised release date gets near. May 1st now, huh? Might as well just stop giving out dates at all since they are meaningless.

I got a call from Can-Am last week asking me how I liked the CarPlay feature. I told her I'd be glad to give my opinion of it, IF I EVER GET IT.

I am one who got 2.1.1, then let 2.1.0 install which of course rolled everything back to stock. Maybe they could tell from their end that my VIN number got it and that's how they knew to call me, I dunno.

Same thing here, BRP Customer Service called me too because I did the same thing, downloaded the V2.1.1 and then after downloaded V2.1.0

[JB62]

Same thing here, BRP Customer Service called me too because I did the same thing, downloaded the V2.1.1 and then after downloaded V2.1.0

We might get it by 2025, they seem very incompetent.
I think they have cried wolf too many times.

[Johndeeredoo]

When I purchased my 2024 spyder, it came with a 2 year warranty, when does coverage start?
It should start when everything works correctly not when you purchased it. Correct?
So far it has not worked correctly, Since ACP does not work, how can I tell if other things don't work.
So far my passenger heated hand grips don't get warm.
And ACP is non functional.
Just thinking.

[jfischer]

When I purchased my 2024 spyder, it came with a 2 year warranty, when does coverage start?
It should start when everything works correctly not when you purchased it. Correct?
So far it has not worked correctly, Since ACP does not work, how can I tell if other things don't work.
So far my passenger heated hand grips don't get warm.
And ACP is non functional.
Just thinking.

It starts the day you sign the papers. I am supposed to get an extra year too for pre-ordering, not sure if that got applied or not but I have screen shots showing that promotion and my pre-order paperwork.

[K80Shooter]

This fiasco is very similar to the sprocket replacement and brake light switch recalls.
It takes forever to get something done since covid.....maybe before also I didn't own one till 2020.

[JB62]

keep the pressure on them, I did and eventually they gave me a new Spyder. I picked it up today. They are great when working properly.

[BlueSpy]

keep the pressure on them, I did and eventually they gave me a new Spyder. I picked it up today. They are great when working properly.

Great! But does it have ACP?

[JB62]

Great! But does it have ACP?

Still no apple car play

[WRCLVR]

Well sad update again on my 2024 S2S issues. After getting it back a week ago and having no issues, I brought it back this Wednesday to have the new 2024 F3 short reach handlebars installed. Those fit well and work on the S2S perfectly. No issues with the install. Arms feel better now!!

I ride it back home Wednesday, and it's fine - Bluetooth works; WIFI icon shows 4 bars on the display. Hook up my Sena 50s to bike and make sure the Samsung hooks up via Bluetooth and using the USB. Works fine on Thursday, makes/receives calls no issues. Get on the bike Friday and take a ride following my wife on her 2023 S2S - 8 miles in and the damn screen goes completely black except for the idiot lights on the row below the screen. And I hear a beeping noise...

Stop and try turning it off on several times, nada! Phone was hooked up in the rear cargo area via USB. Key was still on, but the bike was not running. I opened the rear trunk because I heard a beeping noise from back there. Phone was beeping and flashing a full screen error message that said "Disconnect the USB immediately or damage will occur. Something is wrong with cable or port."... yada.

I disconnect the phone and call my dealer who is 40 miles away. This is 3:30 pm Friday now. They say bring it back and we will have our tech work on it tomorrow to diagnose. While I am on the phone and my wife is looking on, the screen decides to work (after several more power cycles) I check quickly - nope, no codes! I report that to the service advisor as she is still on the phone with me.

Then I notice the WIFI icon and bars are gone - completely. Also, the Bluetooth icon is x'd out.
So I tell the dealer I'm bringing it in, but if the screen goes blank again while riding, they can come pick it up. They agree...

After hanging up, I try to get the Bluetooth to work, in case I get stuck on the road... Nope. It won't connect to my phone or to the Sena. I'm furious now.
Try to connect the USB again and get the "Disconnect Immediately" message again. Try to use the map pocket USB below the screen -nope, same error message. Take the phone to my wife's 202 S2S - yep, it works fine there using both bike's USB cables, and yes, they are the data and charging type cables.

Long story, but it is at the dealer and I'm not taking it back until it is fixed properly. They did double check all the cables/pins, and plug/unplug them to the screen, as well as load lest the new Yuasa battery. But they say they can't duplicate the issue; the screen is just fine and the Bluetooth and USB work just fine now. No codes. The Dealer did add to the case already at BRP. Service rep did say that maybe they will get BRP to replace the screen... BTW, I was told all the USB, Bluetooth, and WIFI is in the screen, the wiring of all the USB's goes to the screen. It's beginning to sound to me like the Bluetooth/WIFI chip is very suspect and the USB 5v power supply is also at fault. Probably bad capacitors or resistors or something like that. It still doesn't explain the black screen of death though.

I may get hold of BRP Customer Service and start to do what JB62 had to do.
JB62, please PM me next week so I can talk to you regarding how you went about getting BRP to replace the bike.

Link to error: https://www.youtube.com/watch?v=CCWcHXINXWQ

[BlueSpy]

Ok, don’t know how to do this on main menu so will add additional info here about BRP’s attitude: I went to a city here in Texas yesterday where BRP were doing a demo of the new 2024 models. They were at a dealership with their trailer, etc. They had one S2S, one Ryker, and an F3. I went there to talk with their “product specialist” (that’s what BRP advertises for these demo events) hoping I can get some kind of “info” on ACP not being available.

I walked up to a “product specialist”, he just got done leading a demo ride and I saw him put his jacket in the trailer. He didn’t introduce himself, so I didn’t either. Anyway, I told him about not having ACP on my 2024 Spyder RTL parked from us about 20 feet away. He said they have had it on their “demo” models for about a month now!! I told him you may have it but customers who have bought the 2024’s don’t. Advised him he can talk to the Service Manager and Shop Foreman about it because they don’t have it on their BUDS2 either! He said, he doesn’t interact with the Service Dept. He then turned around and said he needed to get the keys out of the demo models as I stood there thinking he would come back to me and continue talking... wrong!! He went behind the trailer, and I never saw him again!!! I stood there looking around for about 3 minutes but couldn’t find him - it’s like he turned “invisible”. I had to leave because it looked like a storm was approaching.

So there it is, such “awesome” customer service. I could tell he didn’t seem to be interested all that much about my “concern” with ACP. I will call Customer Service on Monday and see how they interact with me. Might be interesting…

[JB62]

Well sad update again on my 2024 S2S issues. After getting it back a week ago and having no issues, I brought it back this Wednesday to have the new 2024 F3 short reach handle bars installed. Those fit well and work on the S2S perfectly. No issues with the install. Arms feel better now !!

So ride it back home Wednesday and its fine..bluetooth works WIFI icon shows 4 bars on the display. Hook up my Sena 50s to bike and make sure the Samsung hooks up via bluetooth and using the usb. Works fine Thursday makes /receivescalls no issues. Get on the bike Friday and take a ride following my wife on her 2023 S2S ...8 miles in and the damn screen goes completely black except the idiot lights on the row below the screen. And I hear a beeping noise...

Stop and try turning it off on several times,...nada...Phone was hooked up in the rear cargo area via usb. Key was still on but bike was not running. I opened the rear trunk because i heard a beeping noise from back there. Phone was beeping and flashing a full screen error message that said " Disconnect the usb immediately or damage will occur. Something is wrong with cable or port."...yada.

I disconnect the phone and call my dealer who is 40 miles away..This is 330 pm Friday now. They say bring it back we will have our tech work on it tomorrow to diagnose. While i am on the phone and my wife is looking on, the screen decides to work ( after several more power cycles ) I check quickly ..nope no codes.. report that to the service advisor as she is still on the phone with me.

Then i notice the WIFI icon and bars are gone..completely.. also the bluetooth icon is x out.
So i tell the dealer im bringing it in but if the screen goes blank again while riding, they can come pick it up. They agree..

So after hanging up I try to get the blue tooth to work...in case I get stuck on the road... nope.. wont connect to my phone or to the Sena...Im furious now.
Try to connect the usb again and get the "disconnect immediately" message again. Try to use the map pocket usb below the screen...nope. same error message. Take the phone to my wifes 202 S2S...yep works fine there using both bike's usb cables....yes they are data and charging type.

Long story but it is at the dealer and Im not taking it back until it is fixed properly. They did double check all the cables /pins and plug/unplug them to the screen as well as load lest the new Yuasa battery. But they say they cant duplicate the issue, the screen is just fine now and the bluetooth and usb work just fine now. No codes..Dealer did add to the case already at BRP. Service rep did say maybe they will get BRP to replace the screen.. BTW i was told all the usb, bluetooth and WIFI is in the screen, wiring of all the usb goes to the screen.. begining to sound to me like the bluetooth/wifi chip is very suspect. and the usb 5v power supply is also at fault. Prolly bad capacitors or resistors or something like that. doesnt explain the black screen of death though.

I may get hold of BRP customer service and start to do what JB62 had to do.
@JB62 please PM me next week so i can talk to you regarding how you went getting BRP to replace the bike.

Link to error: https://www.youtube.com/watch?v=CCWcHXINXWQ

BRP didn't replace my bike, my dealership did. The dealership is fighting with BRP for compensation for my replacement, and to repair the old one.

The dealership was in contact with BRP regional execs and was putting pressure on them. BRP couldn't care less if they are fixed or not once you have paid for it.

[Peter Aawen]

Ok, don’t know how to do this on main menu so will add additional info here about BRP’s attitude: I went to a city here in Texas yesterday where BRP were doing a demo of the new 2024 models. They were at a dealership with their trailer, etc. They had one S2S, one Ryker, and an F3. I went there to talk with their “product specialist” (that’s what BRP advertises for these demo events) hoping I can get some kind of “info” on ACP not being available.

I walked up to a “product specialist”, he just got done leading a demo ride and I saw him put his jacket in the trailer. He didn’t introduce himself, so I didn’t either. Anyway, I told him about not having ACP on my 2024 Spyder RTL parked from us about 20 feet away. He said they have had it on their “demo” models for about a month now!! I told him you may have it but customers who have bought the 2024’s don’t. Advised him he can talk to the Service Manager and Shop Foreman about it because they don’t have it on their BUDS2 either! He said, he doesn’t interact with the Service Dept. He then turned around and said he needed to get the keys out of the demo models as I stood there thinking he would come back to me and continue talking... wrong!! He went behind the trailer, and I never saw him again!!! I stood there looking around for about 3 minutes but couldn’t find him - it’s like he turned “invisible”. I had to leave because it looked like a storm was approaching.

So there it is, such “awesome” customer service. I could tell he didn’t seem to be interested all that much about my “concern” with ACP. I will call Customer Service on Monday and see how they interact with me. Might be interesting…

I may be mistaken, but I'm pretty sure that most of those Demo Rides that travel the country showing off the new models like that aren't necessarily or maybe even actually 'BRP Employees' as such, they are more of a Can Am/Spyder/Ryker 'Ambassador' who's been selected from all the owners out there to do a tour showing off the new models & leading demo rides. OK, they certainly don't get to do that out of the kindness of their hearts, so they are 'paid' somehow, but I'm pretty sure they are not strictly BRP Employees, even if they might be 'contractors' or even 'representing' them in some way! So you may be really maligning that fella by considering him as being in the same class as any BRP employee or a even as 'Customer Service' rep or provider!

A member & sponsor here, capt.jim, did a season or two running those things, I think largely around the lower half of the USA, and I reckon from what you've posted and I've outlined above, you might find out that you were basically just giving another Spyder Owner a hard time about something he had absofreakinlutely no control or input into whatsoever!! Check capt.jim out here:

https://www.spyderlovers.com/forums/...?1373-capt-jim

and maybe click on the 'Find Latest Posts' &/or 'Find Latest Threads' links down the Left side of his Profile page, then search back thru them a little to see the threads/posts where he describes what he did while he was running those demo rides. Here's a link to the thread on his '21 Florida Tour:

https://www.spyderlovers.com/forums/...9-Florida-tour

So I'd suggest you go to his profile & check out any threads/posts you can find on this subject; you might even want to consider sending him a PM and asking if he's prepared to exchange contact details so you can talk to him about it all, he's a pretty helpful bloke and has been a contributing member here for quite some time now, even if he doesn't post quite so much these days.

Just Sayin'