2024 RT Ltd display shuts off - back to dealer!

[K80Shooter]

This fiasco is very similar to the sprocket replacement and brake light switch recalls.
It takes forever to get something done since covid.....maybe before also I didn't own one till 2020.

[JB62]

keep the pressure on them, I did and eventually they gave me a new Spyder. I picked it up today. They are great when working properly.

[BlueSpy]

keep the pressure on them, I did and eventually they gave me a new Spyder. I picked it up today. They are great when working properly.

Great! But does it have ACP?

[JB62]

Great! But does it have ACP?

Still no apple car play

[WRCLVR]

Well sad update again on my 2024 S2S issues. After getting it back a week ago and having no issues, I brought it back this Wednesday to have the new 2024 F3 short reach handle bars installed. Those fit well and work on the S2S perfectly. No issues with the install. Arms feel better now !!

So ride it back home Wednesday and its fine..bluetooth works WIFI icon shows 4 bars on the display. Hook up my Sena 50s to bike and make sure the Samsung hooks up via bluetooth and using the usb. Works fine Thursday makes /receivescalls no issues. Get on the bike Friday and take a ride following my wife on her 2023 S2S ...8 miles in and the damn screen goes completely black except the idiot lights on the row below the screen. And I hear a beeping noise...

Stop and try turning it off on several times,...nada...Phone was hooked up in the rear cargo area via usb. Key was still on but bike was not running. I opened the rear trunk because i heard a beeping noise from back there. Phone was beeping and flashing a full screen error message that said " Disconnect the usb immediately or damage will occur. Something is wrong with cable or port."...yada.

I disconnect the phone and call my dealer who is 40 miles away..This is 330 pm Friday now. They say bring it back we will have our tech work on it tomorrow to diagnose. While i am on the phone and my wife is looking on, the screen decides to work ( after several more power cycles ) I check quickly ..nope no codes.. report that to the service advisor as she is still on the phone with me.

Then i notice the WIFI icon and bars are gone..completely.. also the bluetooth icon is x out.
So i tell the dealer im bringing it in but if the screen goes blank again while riding, they can come pick it up. They agree..

So after hanging up I try to get the blue tooth to work...in case I get stuck on the road... nope.. wont connect to my phone or to the Sena...Im furious now.
Try to connect the usb again and get the "disconnect immediately" message again. Try to use the map pocket usb below the screen...nope. same error message. Take the phone to my wifes 202 S2S...yep works fine there using both bike's usb cables....yes they are data and charging type.

Long story but it is at the dealer and Im not taking it back until it is fixed properly. They did double check all the cables /pins and plug/unplug them to the screen as well as load lest the new Yuasa battery. But they say they cant duplicate the issue, the screen is just fine now and the bluetooth and usb work just fine now. No codes..Dealer did add to the case already at BRP. Service rep did say maybe they will get BRP to replace the screen.. BTW i was told all the usb, bluetooth and WIFI is in the screen, wiring of all the usb goes to the screen.. begining to sound to me like the bluetooth/wifi chip is very suspect. and the usb 5v power supply is also at fault. Prolly bad capacitors or resistors or something like that. doesnt explain the black screen of death though.

I may get hold of BRP customer service and start to do what JB62 had to do.
@JB62 please PM me next week so i can talk to you regarding how you went getting BRP to replace the bike.

Link to error: https://www.youtube.com/watch?v=CCWcHXINXWQ

[BlueSpy]

Well sad update again on my 2024 S2S issues. After getting it back a week ago and having no issues, I brought it back this Wednesday to have the new 2024 F3 short reach handle bars installed. Those fit well and work on the S2S perfectly. No issues with the install. Arms feel better now !!

So ride it back home Wednesday and its fine..bluetooth works WIFI icon shows 4 bars on the display. Hook up my Sena 50s to bike and make sure the Samsung hooks up via bluetooth and using the usb. Works fine Thursday makes /receivescalls no issues. Get on the bike Friday and take a ride following my wife on her 2023 S2S ...8 miles in and the damn screen goes completely black except the idiot lights on the row below the screen. And I hear a beeping noise...

Stop and try turning it off on several times,...nada...Phone was hooked up in the rear cargo area via usb. Key was still on but bike was not running. I opened the rear trunk because i heard a beeping noise from back there. Phone was beeping and flashing a full screen error message that said " Disconnect the usb immediately or damage will occur. Something is wrong with cable or port."...yada.

I disconnect the phone and call my dealer who is 40 miles away..This is 330 pm Friday now. They say bring it back we will have our tech work on it tomorrow to diagnose. While i am on the phone and my wife is looking on, the screen decides to work ( after several more power cycles ) I check quickly ..nope no codes.. report that to the service advisor as she is still on the phone with me.

Then i notice the WIFI icon and bars are gone..completely.. also the bluetooth icon is x out.
So i tell the dealer im bringing it in but if the screen goes blank again while riding, they can come pick it up. They agree..

So after hanging up I try to get the blue tooth to work...in case I get stuck on the road... nope.. wont connect to my phone or to the Sena...Im furious now.
Try to connect the usb again and get the "disconnect immediately" message again. Try to use the map pocket usb below the screen...nope. same error message. Take the phone to my wifes 202 S2S...yep works fine there using both bike's usb cables....yes they are data and charging type.

Long story but it is at the dealer and Im not taking it back until it is fixed properly. They did double check all the cables /pins and plug/unplug them to the screen as well as load lest the new Yuasa battery. But they say they cant duplicate the issue, the screen is just fine now and the bluetooth and usb work just fine now. No codes..Dealer did add to the case already at BRP. Service rep did say maybe they will get BRP to replace the screen.. BTW i was told all the usb, bluetooth and WIFI is in the screen, wiring of all the usb goes to the screen.. begining to sound to me like the bluetooth/wifi chip is very suspect. and the usb 5v power supply is also at fault. Prolly bad capacitors or resistors or something like that. doesnt explain the black screen of death though.

I may get hold of BRP customer service and start to do what JB62 had to do.
@JB62 please PM me next week so i can talk to you regarding how you went getting BRP to replace the bike.

Link to error: https://www.youtube.com/watch?v=CCWcHXINXWQ

Ok, don’t know how to do this on main menu so will add additional info here about BRP’s attitude: So I went to a city here in Texas yesterday where BRP were doing a demo of the new 2024 models. They were at a dealership with their trailer, etc. They had one S2S, one Riker and a F3. So I went there to talk with their “product specialist” (that’s what BRP advertises for these demo events) hoping I can get some kind of “info” on ACP not being available.

So I walk up to a “product specialist”, he just got done leading a demo ride and I saw him put his jacket in the trailer. He didn’t introduce himself, so I didn’t either…anyway, told him about not having ACP on my 2024 Spyder RTL parked from us about 20 feet away. He said they have had it on their “demo” models for about a month now!! I told him you may have it but customers who have bought the 2024’s don’t. Advised him he can talk to the Service Manager and Shop Foreman about it because they don’t have it on their BUDS2 either! He said, he doesn’t interact with the Service Dept. He then turned around and said he needed to get the keys out of the demo models as I stood there thinking he would come back to me and continue talking….wrong!!, he went behind the trailer and I never saw him again!!! I stood there looking around for about 3 minutes but couldn’t find him..it’s like he turned “invisible”. I had to leave cause it looked like a storm was approaching….so there it is, such “awesome” customer service. I could tell he didn’t seem to be interested all that much about my “concern” with ACP. And there it is….I will call Customer Service on Monday and see how they interact with me. Might be interesting…