B.E.S.T. Warranty NOT warrantying the stupid side bag door handles that break anymore
We've practically all had our bikes in multiple times to get these cheap plastic sidebag latches replaced, and now I am being told that B.E.S.T. Warranty is NOT warrantying the stupid side bag door handles that break anymore??? Is anyone else hearing this? Can anyone confirm this? If this is true, it is class action time?
2020 Can Am Spyder RT Limited "The Comet #2"
Baja Ron Sway Bar
Passenger Armrests From Can Am
Wolo Big Bad Max Airhorn
Lamonster Top Cuff W/Ram Ball
Lamonster Power Plate
Tackform Phone Mount
Key Cover from Ebay
Lamonster Mirror Locks
Ultragard Cover from Lamonster
Top Grills from Spyderpops
Garage Door Opener from Spyderpops
3.5mm Extension from Amazon
Lamonster USB Cable Holder & Cable
Foam Grips from Spyderpops
Tricled Strobe Brake Light module
Tricled Bag Lights (replace reflectors)
Tricled Turn/Brake/Run Signals Rear
Tricled Floorboard Lights
Tricled Sequential Run/Turn Fender Lights
Tricled A-Frame Run/Turn Lights
Tricled LED American Flag Mount & Flag
Showchrome American Flag
2020 RT Limited , Says Chalk White, but in person it is much more gray
We've practically all had our bikes in multiple times to get these cheap plastic sidebag latches replaced, and now I am being told that B.E.S.T. Warranty is NOT warrantying the stupid side bag door handles that break anymore??? Is anyone else hearing this? Can anyone confirm this? If this is true, it is class action time?
I just had my 2021 RTL saddle bag handle fixed Friday under the BEST warranty. I had to pay the $50 deductible. The latch cost $38 and the labor charge was 1 hour. The warranty covered both.
2021 RTL , brake pedal from "Web Boards" chalk white
We've practically all had our bikes in multiple times to get these cheap plastic sidebag latches replaced, and now I am being told that B.E.S.T. Warranty is NOT warrantying the stupid side bag door handles that break anymore??? Is anyone else hearing this? Can anyone confirm this? If this is true, it is class action time?
A small piece of unsolicited advice. BRP gets very touchy when you start talking lawsuits. Especially when it's uncalled for.
Remember, you catch more flies with honey than you do with vinegar.
I broke a latch and just had my 2020 RTL side bag latches repaired and upgraded through a TSB. Show this to your dealer and explain that you're having difficulty opening the sidebags. They should do the work at BRP's expense, including repairing any broken latches.
Once the upgrade is done, the sidebags open very smooth with little effort. Like BUTTAH.
As always, my free advice comes with a double your money back guarantee.
If it ain't broke, don't break it.
IBA #47122
2020 RT Limited Asphalt Grey
We've practically all had our bikes in multiple times to get these cheap plastic sidebag latches replaced, and now I am being told that B.E.S.T. Warranty is NOT warrantying the stupid side bag door handles that break anymore??? Is anyone else hearing this? Can anyone confirm this? If this is true, it is class action time?
If you’ve already had the bulletin done, and have your stainless steel cables installed, then that’s the warranty work.
If you’re breaking your handles because you’re reaching the end of travel and have to give it that extra yank to get it unlatched, then adjust the cable. Get down under the the saddle bag and look up into that open area behind the handle. The adjuster is up there and works just like any other cable adjuster.
F4 Customs SWCV, Ultimate, Lidlox, Adjustable Side Vents, Leather Like Grips, SS Grills, Centramatic, Garmin XT2, BajaRon Original Sway Bar w/ Lamonster links, P238
If you’re breaking your handles because you’re reaching the end of travel and have to give it that extra yank to get it unlatched, then adjust the cable. Get down under the the saddle bag and look up into that open area behind the handle. The adjuster is up there and works just like any other cable adjuster.
They have fixed these things several times, they always are so hard to open the plastic breaks. Not sure why can-am doesn't make a steel handle.
2020 Can Am Spyder RT Limited "The Comet #2"
Baja Ron Sway Bar
Passenger Armrests From Can Am
Wolo Big Bad Max Airhorn
Lamonster Top Cuff W/Ram Ball
Lamonster Power Plate
Tackform Phone Mount
Key Cover from Ebay
Lamonster Mirror Locks
Ultragard Cover from Lamonster
Top Grills from Spyderpops
Garage Door Opener from Spyderpops
3.5mm Extension from Amazon
Lamonster USB Cable Holder & Cable
Foam Grips from Spyderpops
Tricled Strobe Brake Light module
Tricled Bag Lights (replace reflectors)
Tricled Turn/Brake/Run Signals Rear
Tricled Floorboard Lights
Tricled Sequential Run/Turn Fender Lights
Tricled A-Frame Run/Turn Lights
Tricled LED American Flag Mount & Flag
Showchrome American Flag
2020 RT Limited , Says Chalk White, but in person it is much more gray
If you’re breaking your handles because you’re reaching the end of travel and have to give it that extra yank to get it unlatched, then adjust the cable. Get down under the the saddle bag and look up into that open area behind the handle. The adjuster is up there and works just like any other cable adjuster.
Sounds like something the service guys should do.
2020 Can Am Spyder RT Limited "The Comet #2"
Baja Ron Sway Bar
Passenger Armrests From Can Am
Wolo Big Bad Max Airhorn
Lamonster Top Cuff W/Ram Ball
Lamonster Power Plate
Tackform Phone Mount
Key Cover from Ebay
Lamonster Mirror Locks
Ultragard Cover from Lamonster
Top Grills from Spyderpops
Garage Door Opener from Spyderpops
3.5mm Extension from Amazon
Lamonster USB Cable Holder & Cable
Foam Grips from Spyderpops
Tricled Strobe Brake Light module
Tricled Bag Lights (replace reflectors)
Tricled Turn/Brake/Run Signals Rear
Tricled Floorboard Lights
Tricled Sequential Run/Turn Fender Lights
Tricled A-Frame Run/Turn Lights
Tricled LED American Flag Mount & Flag
Showchrome American Flag
2020 RT Limited , Says Chalk White, but in person it is much more gray
A small piece of unsolicited advice. BRP gets very touchy when you start talking lawsuits. Especially when it's uncalled for.
Remember, you catch more flies with honey than you do with vinegar.
I broke a latch and just had my 2020 RTL side bag latches repaired and upgraded through a TSB. Show this to your dealer and explain that you're having difficulty opening the sidebags. They should do the work at BRP's expense, including repairing any broken latches.
Once the upgrade is done, the sidebags open very smooth with little effort. Like BUTTAH.
As always, my free advice comes with a double your money back guarantee.
"Uncalled for" being the operative words....
2020 Can Am Spyder RT Limited "The Comet #2"
Baja Ron Sway Bar
Passenger Armrests From Can Am
Wolo Big Bad Max Airhorn
Lamonster Top Cuff W/Ram Ball
Lamonster Power Plate
Tackform Phone Mount
Key Cover from Ebay
Lamonster Mirror Locks
Ultragard Cover from Lamonster
Top Grills from Spyderpops
Garage Door Opener from Spyderpops
3.5mm Extension from Amazon
Lamonster USB Cable Holder & Cable
Foam Grips from Spyderpops
Tricled Strobe Brake Light module
Tricled Bag Lights (replace reflectors)
Tricled Turn/Brake/Run Signals Rear
Tricled Floorboard Lights
Tricled Sequential Run/Turn Fender Lights
Tricled A-Frame Run/Turn Lights
Tricled LED American Flag Mount & Flag
Showchrome American Flag
2020 RT Limited , Says Chalk White, but in person it is much more gray
A small piece of unsolicited advice. BRP gets very touchy when you start talking lawsuits. Especially when it's uncalled for.
Remember, you catch more flies with honey than you do with vinegar.
I broke a latch and just had my 2020 RTL side bag latches repaired and upgraded through a TSB. Show this to your dealer and explain that you're having difficulty opening the sidebags. They should do the work at BRP's expense, including repairing any broken latches.
Once the upgrade is done, the sidebags open very smooth with little effort. Like BUTTAH.
As always, my free advice comes with a double your money back guarantee.
Three Wheels, thanks for the TSB. I have replaced both handles and cables myself on the wife's 2021 RT. After confering with CAPTJAM his recommendation is that this should be added as a PM to adjust and lubricate the cables with EVERY oil change. Might be a little anal retentive but not a bad habit to get into. The handles and cables together are about $120.00 Just a thought FWIW, your results may vary. These cables live in a VERY dirty enviornment.
Al in Kazoo
All the great movements in the world began with a cup of coffee!
2018 F3-T
My mods: Can am Trailer hitch, USB and 12 volt power outlets, Gustason windshield, Bead rider seat cushion, battery harness for electric gear and battery tender, Time out trailer.
Good advice. True...honey catches more flies than vinegar. Threating law suits over a small item like a luggage bag handle MAYBE a bit much. To me it sounds like the DEALER is giving you the run around, not the BEST warranty people. Dealers have been known to "fib" a lot these days.
It is truly a pain that a $25K plus machine has parts that snap off and break. I do hope you can get your problrem solved to your satisfaction. Just be careful which bridges you may burn behind you.
Last edited by ARtraveler; 08-14-2023 at 12:40 PM.
Currently Owned: 2019 F3 Limited, 2020 F3 Limited: SOLD BOTH LIMITEDS in October of 2023.
A small piece of unsolicited advice. BRP gets very touchy when you start talking lawsuits. Especially when it's uncalled for.
Remember, you catch more flies with honey than you do with vinegar.
I broke a latch and just had my 2020 RTL side bag latches repaired and upgraded through a TSB. Show this to your dealer and explain that you're having difficulty opening the sidebags. They should do the work at BRP's expense, including repairing any broken latches.
Once the upgrade is done, the sidebags open very smooth with little effort. Like BUTTAH.
As always, my free advice comes with a double your money back guarantee.
I wish I had seen this TSB and printed it out for them. I did ask them to check and they said there wasn't one. They printed out everything for my 2021 RTL and it said nothing about this. But I am glad it only cost me the $50 deductible to get it fixed. Would have been nice to keep the $50 though.
2021 RTL , brake pedal from "Web Boards" chalk white
I wish I had seen this TSB and printed it out for them. I did ask them to check and they said there wasn't one. They printed out everything for my 2021 RTL and it said nothing about this. But I am glad it only cost me the $50 deductible to get it fixed. Would have been nice to keep the $50 though.
You should be able to submit a claim with BRP to get reimbursed.
UPDATE!!! It took weeks of arguing and sometimes screaming over the phone, but then one email to the President of Can Am, and i get this back:
Thank you for contacting BRP. Mr. Boisjoli transferred me your email and I opened a customer service case.
I spoke with Jason at your dealership (Moto Member) to better understand the warranty claim that was done. There was still an amount pending representing the handle which is not covered under the BEST warranty. I've approved a credit, under customer service, so that he can reimburse you the full amount $ 282.15.
2020 Can Am Spyder RT Limited "The Comet #2"
Baja Ron Sway Bar
Passenger Armrests From Can Am
Wolo Big Bad Max Airhorn
Lamonster Top Cuff W/Ram Ball
Lamonster Power Plate
Tackform Phone Mount
Key Cover from Ebay
Lamonster Mirror Locks
Ultragard Cover from Lamonster
Top Grills from Spyderpops
Garage Door Opener from Spyderpops
3.5mm Extension from Amazon
Lamonster USB Cable Holder & Cable
Foam Grips from Spyderpops
Tricled Strobe Brake Light module
Tricled Bag Lights (replace reflectors)
Tricled Turn/Brake/Run Signals Rear
Tricled Floorboard Lights
Tricled Sequential Run/Turn Fender Lights
Tricled A-Frame Run/Turn Lights
Tricled LED American Flag Mount & Flag
Showchrome American Flag
2020 RT Limited , Says Chalk White, but in person it is much more gray
I wish I had seen this TSB and printed it out for them. I did ask them to check and they said there wasn't one. They printed out everything for my 2021 RTL and it said nothing about this. But I am glad it only cost me the $50 deductible to get it fixed. Would have been nice to keep the $50 though.
On my 2020 RT, I had my cables replaced by a dealer, showing them the TSB. Turns out that Can Am won't warranty it if the trike is out of warranty period. But the dealer covered it under "customer service" funds. My side cases open every time so very smoothly now....
John B.
Current ride: 2020 Spyder RT-s Petrol Metallic Blue dark with OEM top case
On my 2020 RT, I had my cables replaced by a dealer, showing them the TSB. Turns out that Can Am won't warranty it if the trike is out of warranty period. But the dealer covered it under "customer service" funds. My side cases open every time so very smoothly now....
I'm sure that's what they said to you, but I'm calling BS on that. I think the dealer was either mistaken or trying to pull something off. Most likely they were mistaken. They didn't charge you, so they seem to be an OK dealer.
Last edited by ThreeWheels; 10-06-2023 at 06:48 AM.
If it ain't broke, don't break it.
IBA #47122
2020 RT Limited Asphalt Grey
I'm sure that's what they said to you, but I'm calling BS on that. I think the dealer was either mistaken or trying to pull something off. Most likely they were mistaken. They didn't charge you, so they seem to be an OK dealer.
Perhaps TSB's are treated differently than recalls.....my main point was that mine work flawlessly now, so the "fix" seems to work.
John B.
Current ride: 2020 Spyder RT-s Petrol Metallic Blue dark with OEM top case
Hey does anyone have the specific part numbers to order for the cables and handles. I have two 2020's that both have problems and our local service options are not good to be nice. It's just easier to do it myself. TIA