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Active Member
Sport Rack Warrenty Issue
I bought my Spyder new at the end of July 09, when I had it to the dealer for the first service in August, I purchased the sport rack and backrest and the dealer installed them on the bike. Anyway, I had to take the Spyder in Saturday for the ground wire recall and before leaving, I removed the backrest and put the sport rack cover on only to have the cover ear and pin sheer off. I took the part to the dealer and showed them, they said no problem, it was a defect. Today, I get a call from the dealer saying BRP is refusing to replace the cover under warrenty. WTF, it's not even 3 months old, so I called BRP and complained, in turn they contacted the dealer for more information and pics of the damaged part, still waiting for a response from BRP Technical Support. Any other options on getting this resolved?
Jeff M.
2017 F3-Limited
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Very Active Member
Same problem here. The backrest is made heavy duty, while the sport cover is not. I'll just get my friend at the body shop to fix it - don't want another thin, flimsy replacement.
don
Did own: 2008, Red, SE5 - and 2010, Black, RT-S Premiere Edition Number 670
Now Own: 2014 Black RT-S SE6
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Fixed
Dealer said BRP originally blamed "improper closing" or some such excuse. Appearently my C-clip came off and let the pin slip and twist off the tab. I ran a similar sized bolt through to the brokken tab, tightened it down, and Gorilla Glued it. Stronger than the original.
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BRP replaced both the rack and backrest for me. The dealer did have to send BRP the broken parts. It took about 10 days.
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Active Member
Originally Posted by ddeyle
BRP replaced both the rack and backrest for me. The dealer did have to send BRP the broken parts. It took about 10 days.
Well, after calling customer support and filing a complaint, I got an instant response by phone from BRP Tech Support, they asked me to contact the dealer again and have them call, then they wanted pictures of the broken cover, still looks like new, I've only used it twice. Now I'm waiting for Tech Support to make a decision before the dealer sends the part back.
Jeff M.
2017 F3-Limited
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Mine broke too. The circlip came off, pin slipped sideways and out of the hole, and snapped the ear off.
I leave the back rest on all the time now.
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Active Member
BRP called the dealer today to have the Rack cover shipped back to replace under warrenty, this is obviously a design flaw. I wonder if they'll come up with a permanent fix?
Jeff M.
2017 F3-Limited
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SpyderLovers Sponsor
Originally Posted by Jeffsm69
BRP called the dealer today to have the Rack cover shipped back to replace under warrenty, this is obviously a design flaw. I wonder if they'll come up with a permanent fix?
Looks like I'm finally going to upgrade to the BRP Backrest and Rack as soon as it arrives. Planning on getting my wife on the back for a ride.
I'm only going to get 1 chance with her and it has to be good.
All you lady riders out there, how about some advise. What do you think, should I try to keep my speed in the double digits, at least to the end of the driveway?
Shop Ph: 423-609-7588 (M-F, 8-5, Eastern Time)
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4 Words Made In Viet Nam but will say mine is hanging in 20k no problems except hard instructions bad photocopy and didn't now about Spyderlovers at time of install
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Very Handy Member
Originally Posted by BajaRon
Looks like I'm finally going to upgrade to the BRP Backrest and Rack as soon as it arrives. Planning on getting my wife on the back for a ride.
I'm only going to get 1 chance with her and it has to be good.
All you lady riders out there, how about some advise. What do you think, should I try to keep my speed in the double digits, at least to the end of the driveway?
My Advice Ron, get her one of her own...LOL
With Christ all things are possible, so live life with no fears and no worries.
Happy Ex Owner, Hopefully future Spyder owner again.
Pastor Deb Tangen, Missions Director and short term missionary.
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Registered Users
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Very Active Member
Unless you have a young, petite wife, you better have passenger peg extensions.
Happy Spyder Owner
ISCI Floorboards, Ebrake extension peg, Hand Brake, and hyway pegs, tjfisher2 passenger peg extension, BRP 23" Ultra Touring Windshied, Backrest, Fog Lights, 12volt accessory plug, NMN 4" handlebar risers, Auto Zone red LEDs, BRP Comfort seat, Evoluzione sway bar, powerbus, powerlets and air shock.
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Very Active Member
"you better have passenger peg extensions."
I agree. Plus don't go over 35 MPH --- the poor passenger gets blasted by air flow as the passenger sits very high. My wife was spoiled by our Goldwing's passenger riding position and does not care to ride any long distance on the Spyder. I know others have made very long trips riding two-up with no issues.
YMMV
don
Did own: 2008, Red, SE5 - and 2010, Black, RT-S Premiere Edition Number 670
Now Own: 2014 Black RT-S SE6
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Very Active Member
To BajaRon
Originally Posted by BajaRon
I guess I asked for this.... 3 replies and all the same!
Not what I was looking for!
Maybe she can borrow Lamont's, he won't need it with the RT showing up soon...
OK here is some real advice. Get someone to take you for a ryde on the back of your Spyder.Then you will know what she is going to experience. It is more work to be a passenger on the Spyder than it is on a 2 wheeler. Quick turns at even low speeds can make your butt pucker right now if you don't have a good grip on the passenger grab rails. The Spyder can be all day comfortable for the passenger, if it is set up right. The back rest is the first step. Unless the passenger is short, they are going to want peg extenders for longer rydes. Being able to talk to each other is key for my wife and I, but an intercom is a little pricey for a test ride. I don't know which windshield you have or how tolerant your SO is of wind. Get on the back yourself. That will tell you what you need to know. If it wasn't for my wife needing a new hip, I (we) never would have discovered the Spyder. Having that special person with you can sure take Spyder ryding to the next level. Ryde Safe and Enjoy
sabunim5
Last edited by sabunim5; 11-13-2009 at 02:12 PM.
Happy owner of Silver PE #1232
All The Gear All The Time - ATGATT
Gulf Coast SpyderRyders
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Originally Posted by sabunim5
OK here is some real advice. Get someone to take you for a ryde on the back of your Spyder.Then you will know what she is going to experience.
good advice!
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10 years in development my a**.
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Registered User
Originally Posted by Jeffsm69
BRP called the dealer today to have the Rack cover shipped back to replace under warrenty, this is obviously a design flaw. I wonder if they'll come up with a permanent fix?
Glad they sorted it out under warranty for you.
I'm looking at getting the adjustable backrest and sport rack (sport rack is required to mount the backrest).
Does anyone know if the backrest/sport rack has been upgraded (quality of the parts) so that these breaks/cracks no longer occur?
Any news on this would be helpful.
Thank you.
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Registered Users
To BajaRon
I recommend the passenger pegs from Tony Fisher. He sells them on E-Bay. I got the set for $165.00 that included the piece that will lower the stock pipe. Wife is very happy now.
Very happy 2009 SE-5 Spyder owner since March 2009. Over 39,000 trouble free miles!
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Yellinacha
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Active Member
Originally Posted by groundeffect
Glad they sorted it out under warranty for you.
I'm looking at getting the adjustable backrest and sport rack (sport rack is required to mount the backrest).
Does anyone know if the backrest/sport rack has been upgraded (quality of the parts) so that these breaks/cracks no longer occur?
Any news on this would be helpful.
Thank you.
Yes, they replaced the entire rack. BRP has not made any improvements to the pin, the c-clip falls off causing the pin to pop out and shears the ear off.
Jeff M.
2017 F3-Limited
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Registered Users
Originally Posted by Jeffsm69
Yes, they replaced the entire rack. BRP has not made any improvements to the pin, the c-clip falls off causing the pin to pop out and shears the ear off.
Since I don't have my bike at the moment to go check I'll ask, can one get to that c-clip without removing the sport rack?
A VERY HAPPY RIDER!
Even duct tape can't fix stupid - Cody Stell
'08 Yellow SM5, 2" BRP handlebar riser, Super Trapp exhaust, sport rack, seat back.
Future wish list of updates, too numerous to list and too expensive to afford....and I just found Corbin.
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