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Active Member
I give up
Well, it finally beat me into submission. I went down to pick up the Spyder for the third time from the shop this morning. While I was discussing all of the repairs so far with the service manager, the lot attendant went to retrieve my bike. About 5 minutes later he returns and informs us that he can't get the bike started. After some 20 - 30 minutes of testing it was determined that the brand new battery that was replaced on my first visit was dead due to an unknown current draw. Upon hearing this, my wife says she has lost all confidence in the bike and would not want to ride any distance on it. After lengthy negotiations with the sales department, they agreed to allow me within $1000 of what I paid for the bike in trade, and increased the BRP 2018 discount to $8000 on a new RT Limited. They also ate the $335 due for the repair bill. Also, because of this experience, I did something I have never done before. I purchased an extended bumper to bumper warranty.
Although I never expected to spend this much money, I do feel I was treated fairly, and now we can just ride with some peace of mind.
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Glad to hear you are out of your troubled spyder. It's a shame that some service departments don't seem to have the in depth knowledge to fix the bikes the first time around. Hope you have many trouble free miles going forward.
Joe
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I commend the dealer for trying to make this right for 'customer satisfaction'. Sounds like the dealer was almost as frustrated as the 'owner'.
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Very Active Member
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Very Active Member
I hope this truly ends up being a happy ending after so much frustration.
2011 RTS (Sold to a very nice lady)
1998 Honda Valkyrie
2006 Mustang GT. Varooooom!
US Navy Veteran
SC Law Enforcement Boat Captain
CNC Machine Service Technician
President: Rolling Thunder SC1
Member: Disabled American Veterans, Rock Hill, SC
Member: American Legion
Experience is recognizing the same mistake every time you make it!
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Active Member
That's the same dealership we bought my wife's bike and they are decent people to deal with. You for sure tried and in the end you realized it was enough, smart.
Congratulations on the new ride, hopefully soon we can meet and go for a ride.
2012 RT A&C SE5
2015 Victory Cross Country (Dyno tuned 118hp 116tq)
2006 Triumph Rocket Dyno tuned 140hp 154tq)
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All that for a lousy PO174 code....
Been there done that, on more than one occasion. Once you lose all confidence in something it's not worth the uncertainty of owning it any longer. Just the agony of wondering when or where it's going to die on you and leave you stranded is enough to make the trip not worth taking. Wish you all the luck with your new purchase and happy trails from here on out. Sounds like the dealer was a standup guy. Not too many of those fellows around these days.
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Very Active Member
Originally Posted by Spyder Insyder
After lengthy negotiations with the sales department, they agreed to allow me within $1000 of what I paid for the bike in trade, and increased the BRP 2018 discount to $8000 on a new RT Limited. They also ate the $335 due for the repair bill. Also, because of this experience, I did something I have never done before. I purchased an extended bumper to bumper warranty.
While it sounds like you made out alright on the the deal, I can't help but wonder what they are going to do with your old Spyder? Pass the headache along to someone else?
Greg Kamer
"It's better to be not riding and wishing you were than be riding and wishing you weren't."
USAF, 20 years, retired
Sheriff's Office, 23 years, retired
2018 Can Am Spyder RT-Limited
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