need help with BUDS2

[billybovine]

Tried out my BUDS today. Not with good results.

Problem 1.
Bought a key blank from the dealer about a month ago. Finally got around to getting it cut. I tried to add it to my Spyder. It appears not to able to read it's ID. The 2 original keys it reads them just fine. I am thinking maybe they sold me the wrong key.

new key buds.jpg

Problem 2
Tried to flash the gauge to the new version 13.20. It seems to start working. The gauge cluster screen goes blank. The music stops playing. The laptop screen shows a progress bar. Then I get this error.

cluster flash.jpg

Any ideas folks.

[Cruzr Joe]

Have you seen the warranty bulletin 2018-0004 it explains some items about updating to 13.20 such as using a USB cord not over seven feet also you must sign in as an administrator and not as a tech, also be sure to have a power supply attached because if the battery gets low it will screw up more than you can fix, that's all the help i can be.

Cruzr Joe


if it is any consolation our dealer messed with it for 2 hours before he called the computer dept. and found out that he had to be "unlocked" for the program to work, i don't know what "unlocked" means but once he was unlocked it worked fine

[Chupaca]

All I can add is moral support...good luck and I hope someone here has some solid experience with the BUDS system....

[youngers]

Have you seen the warranty bulletin 2018-0004 it explains some items about updating to 13.20 such as using a USB cord not over seven feet also you must sign in as an administrator and not as a tech, also be sure to have a power supply attached because if the battery gets low it will screw up more than you can fix, that's all the help i can be.

Cruzr Joe


if it is any consolation our dealer messed with it for 2 hours before he called the computer dept. and found out that he had to be "unlocked" for the program to work, i don't know what "unlocked" means but once he was unlocked it worked fine

if it is any consolation our dealer messed with it for 2 hours before he called the computer dept. and found out that he had to be "unlocked" for the program to work, i don't know what "unlocked" means but once he was unlocked it worked fine ( this is probably where the " administrator key come into play " computers are a pain in the rear for sure , ( wasn`t there some sort of learning devise these keys had to go through before using on bike ? insert the key , the program saw the key in the devise then you take it too the cycle too relearn ! ?

[youngers]

now at work , we down load software , using the computer at hand it goes threw network to home base { the work office } and then the down load begins , I am wondering if you have too link to B_R_P ( kind of manufacturer , looking at the history and keeping up with the history of one cycle that is being work with ? )

[Cruzr Joe]

if it is any consolation our dealer messed with it for 2 hours before he called the computer dept. and found out that he had to be "unlocked" for the program to work, i don't know what "unlocked" means but once he was unlocked it worked fine ( this is probably where the " administrator key come into play " computers are a pain in the rear for sure , ( wasn`t there some sort of learning devise these keys had to go through before using on bike ? insert the key , the program saw the key in the devise then you take it too the cycle too relearn ! ?

That was the old way of programming new keys, that only works for older models. Newer models require BUDS2.


Cruzr Joe

[SpyderAnn01]

BUDS2 sucks.

[jcthorne]

Will BUDS2 even allow updating a bike without a current and valid BOSSWEB connection to BRP? I am not yet fully versed in BUDS2. Still using the original BUDS for 08 thru 17 models.

[billybovine]

Have you seen the warranty bulletin 2018-0004 it explains some items about updating to 13.20 such as using a USB cord not over seven feet also you must sign in as an administrator and not as a tech, also be sure to have a power supply attached because if the battery gets low it will screw up more than you can fix, that's all the help i can be.

Cruzr Joe


if it is any consolation our dealer messed with it for 2 hours before he called the computer dept. and found out that he had to be "unlocked" for the program to work, i don't know what "unlocked" means but once he was unlocked it worked fine

Do have a copy of 2018-0004 you could post for me to read, thanks.

[billybovine]

So I uninstalled BUDS 2. Reinstalled as administrator. Changed the windows parameters to always run as administrator. Still no difference. Looked for a administrator or tech mode in the BUDS 2 software itself and could not find any such setting. Everything else seems to work. So for now I am stumped. Thanks for the suggestions.

[Cruzr Joe]

Do have a copy of 2018-0004 you could post for me to read, thanks.

PM sent

[billybovine]

PM sent

Thank you very much Joe. I think I know what is wrong. It is amazing what you can do when you read the instructions. I need another USB cable. One with an A connector on both ends. That will be an odd one to find.

[Cruzr Joe]

Thank you very much Joe. I think I know what is wrong. It is amazing what you can do when you read the instructions. I need another USB cable. One with an A connector on both ends. That will be an odd one to find.

Yes that USB cable is a must, probably find on online.

Cruzr Joe