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  1. #1
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    Default Would you go for extented warranty or parst/service discount......

    Buying a brand new 2018 Spyder RT and all was going well. They pulled it out of the box, set it up and the radio wasn't working. Take apart, check this check that. Seems from the factory (so they say) the radio antenna cable to the radio box was broken/bad.
    Salesman tells me they need to replace the harness that will take a few more days getting and replacing. Should have have had the bike a few days ago but this problem came up. Salesman tells me they are going to make it up to me for all the hassle and delay.......

    Says he may be able to get a third year warranty from Can-Am to make up for my time and delay. I figure that is no money out of his pocket but that third year sounds good.

    Should I go with the third year or ask for a 15-20% (or more) cut on all future parts and services.

    I feel I got a pretty good deal on the bike to start with but they need to pony up even if it wasn't their fault. Factory may or not feel the same way........

    Thanks.........John

  2. #2
    Very Active Member crazycanuck's Avatar
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    Quote Originally Posted by Ride2GetHigh View Post
    Buying a brand new 2018 Spyder RT and all was going well. They pulled it out of the box, set it up and the radio wasn't working. Take apart, check this check that. Seems from the factory (so they say) the radio antenna cable to the radio box was broken/bad.
    Salesman tells me they need to replace the harness that will take a few more days getting and replacing. Should have have had the bike a few days ago but this problem came up. Salesman tells me they are going to make it up to me for all the hassle and delay.......

    Says he may be able to get a third year warranty from Can-Am to make up for my time and delay. I figure that is no money out of his pocket but that third year sounds good.

    Should I go with the third year or ask for a 15-20% (or more) cut on all future parts and services.

    I feel I got a pretty good deal on the bike to start with but they need to pony up even if it wasn't their fault. Factory may or not feel the same way........

    Thanks.........John

    I would go for the additional warranty and try for 2 more years



  3. #3
    Very Active Member Ex-Rocket's Avatar
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    Default

    If it was me, I'd take the 3 year warranty. With that being a first year for the instrument cluster, I can see problems in the future. That's one of the main reason I bought a 2017 F3L. Just my 2 cents though.
    2017 F3 Limited SE6 Purchased April 2017

  4. #4
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    Default Never had the bike....

    Quote Originally Posted by Ex-Rocket View Post
    If it was me, I'd take the 3 year warranty. With that being a first year for the instrument cluster, I can see problems in the future. That's one of the main reason I bought a 2017 F3L. Just my 2 cents though.
    I haven't been on the bike yet. This problem came out of the box while setting it up/their road test. They got with Can-Am to find out what was wrong (cable wasn't hooked to the radio) then after another road test they found the antenna cable was bad. Store says it's Can-Am's fault. Moving lips who knows who's lying.........

    It's not the dealers fault but they want to make it up to me for all the time/riding lost. Just looking for options.....
    Thanks......

  5. #5
    Eponymous Member Bob Denman's Avatar
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    Warranty...
    If my Ass is in the saddle: my head is in the clouds!


    2010 RT A&C...............2014 RT-L...................2018 10th Year RT-L
    ............Gone; but not forgotten!!................... The Latest, and Best!

  6. #6
    Active Member ekfraz's Avatar
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    Default warranty

    Warranty for sure !

  7. #7
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    Quote Originally Posted by Ride2GetHigh View Post
    Buying a brand new 2018 Spyder RT and all was going well. They pulled it out of the box, set it up and the radio wasn't working. Take apart, check this check that. Seems from the factory (so they say) the radio antenna cable to the radio box was broken/bad. Salesman tells me they need to replace the harness that will take a few more days getting and replacing. Should have have had the bike a few days ago but this problem came up. Salesman tells me they are going to make it up to me for all the hassle and delay.......Says he may be able to get a third year warranty from Can-Am to make up for my time and delay. I figure that is no money out of his pocket but that third year sounds good.Should I go with the third year or ask for a 15-20% (or more) cut on all future parts and services. I feel I got a pretty good deal on the bike to start with but they need to pony up even if it wasn't their fault. Factory may or not feel the same way........Thanks.........John
    The discount comes directly out of the dealer's pocket. The third year of warranty may or may not. I don't believe in screwing the local dealer unless it's their fault.

    2014 RTL Magnesium & 2014 RTL Cognac
    Northern Utah in summer; Southern Utah in winter

  8. #8
    Consumer Advocate akspyderman's Avatar
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    Sorry to hear that there are issues out of the box. I would take the extra year warranty if they can get it.

    Currently Owned: 2011 RT A&C SE5 (magnesium), 2014 RTS-SE6 (yellow), 2015 Vulcan 900 LTD

    Previously : 2008 GS-SM5 (silver), 2009 RS-SE5 (red), 2010 RT-S Premier Editon #474 (black) Pictures of 2008 and 2009 Spyders are in Alaska Albums 2009 and 2010.
    5 Spyders, 9 years, 139,000 miles, 5 Spyder miles per post.


  9. #9
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    Thumbs up

    Quote Originally Posted by akspyderman View Post
    Sorry to hear that there are issues out of the box. I would take the extra year warranty if they can get it.
    Warranty for sure

  10. #10
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    Default If they can I'll go with the warranty.......

    Thanks everyone for the input and the suggestions.

    I believe IF the dealer can get the extended warranty I'll take it. If Can-Am doesn't want to work with that then I'll be looking for the option of discounts through the dealer. The salesman is sincere about giving me something for my time even though it's not his fault (I still don't know if the person putting the bike together messed it up or not).

    The whole thing comes down to what he "wants" to do to help me that doesn't come out of his pocket.

    Never know when a lie is coming out till they move the lips...............

    Updates when they happen. No film at 11. ha ha.........
    John

  11. #11
    Very Active Member Brentc's Avatar
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    Default For what its worth

    A good relationship with your dealer will pay huge dividends down the road far beyond a discount, in my experience. Id give that priority in your thought process as well. These are the folks who are going to try and take care of you and your machine for many years to come.
    2014 RT-S Pearl White
    2010 BRP 622 Trailer Pearl White



  12. #12
    Very Active Member Trbayth's Avatar
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    Def the warranty. Discounts as "plan B."
    Trb-- (Roger)

    2014 Cognac STL
    Ultimate Seat, Nelson Rigg Tail Pack, Nelson Rigg RS/ST Half Cover, TricLed fender lights, Squared Away Laser Alignment, BajaRon sway bar and links, Akropovic Sport Silencer

  13. #13
    Very Active Member safecracker's Avatar
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    Warranty, it is good anywhere in North America
    RTS 2011 SM5


  14. #14
    Active Member Kiry's Avatar
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    Default

    Agreed with warranty and if this is where you are thinking of getting service done. Good relationship is important. Particularly during the season as they book up their apts.
    2017 F3-L Intense red
    First ride!
    Spyderpops Spyclops Light
    TricLED Headlights and Fog lights
    Madstad Windshield

  15. #15
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    Quote Originally Posted by Ride2GetHigh View Post
    I believe IF the dealer can get the extended warranty I'll take it. If Can-Am doesn't want to work with that then I'll be looking for the option of discounts through the dealer.
    Oh they can get it, even if they pay for it. Push for a super price on three years of extended warranty, then let them pay 1/3 and you pay 2/3, or maybe even half and half. I'm sure the dealer would much rather be out a known amount of money now and not take a gamble on future costs. Plus warranty repairs probably will cost him only his actual out of pocket cost minus the warranty reimbursement. If he's a great dealer he'll give you a 10% cut off MSRP on anything extra you buy anyway.

    2014 Copper RTS

    Tri-Axis bars, CB, BajaRon sway bar & shock adjusters, SpyderPop's Bumpskid, NBV peg brackets, LED headlights and modulator, Wolo trumpet air horns, trailer hitch, custom trailer harness, high mount turn signals, Custom Dynamics brake light, LED turn signal lights on mirrors, LED strip light for a dash light, garage door opener, LED lights in frunk, trunk, and saddlebags, RAM mounts and cradles for tablet (for GPS) and phone (for music), and Smooth Spyder belt tensioner.

  16. #16
    Very Active Member Saluda's Avatar
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    Warranty.
    ​Never stop questioning

  17. #17
    SpyderLovers Sponsor cptjam's Avatar
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    Default Warranty

    Concur with Pete and Mac. Getting even more is better, even if you pay some. Our warranty paid for itself many times over!!!
    Joe Meyer



    Dealer for the Outlaw/ROLO laser Alignment system

  18. #18
    Active Member robhowen's Avatar
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    Default Warranty

    I say the warranty as it offers protection for the uncontrollable. With parts and service you have control over how much you spend and for what. You may not need the warranty at all, but if you do you'll likely be very pleased that you took that direction. As it's getting later in the model year, you might be able to get more than one additional year.

    The best.
    2015 RT-Ltd SE6 and F3S SE6, both with a number of commercial add-ons plus my own tweaks.

  19. #19
    Active Member
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    Default Warranty

    Get the additional warranty, it's good everywhere unlike the dealer discount.

  20. #20
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    Default Warranty

    I am at the end of the first year of my BEST warranty. Bike is currently at my dealer receiving two headlight assemblies, left side controls (mode, shift, turn signals, etc) and cluster. Lets say that so far, as best as I can estimate, parts alone are north of 2k. Then add labor--my cost $50.00.

    Take the one year warranty and pay for an additional two for a total of three after the normal warranty expires.

    Gunner

  21. #21
    Very Active Member pegasus1300's Avatar
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    Quote Originally Posted by Ride2GetHigh View Post
    Buying a brand new 2018 Spyder RT and all was going well. They pulled it out of the box, set it up and the radio wasn't working. Take apart, check this check that. Seems from the factory (so they say) the radio antenna cable to the radio box was broken/bad.
    Salesman tells me they need to replace the harness that will take a few more days getting and replacing. Should have have had the bike a few days ago but this problem came up. Salesman tells me they are going to make it up to me for all the hassle and delay.......

    Says he may be able to get a third year warranty from Can-Am to make up for my time and delay. I figure that is no money out of his pocket but that third year sounds good.

    Should I go with the third year or ask for a 15-20% (or more) cut on all future parts and services.

    I feel I got a pretty good deal on the bike to start with but they need to pony up even if it wasn't their fault. Factory may or not feel the same way........

    Thanks.........John
    Always take the warranty. Even if you have to kick in something to get it.Discounts can be negotiated later and there are online retailers that will sell at a discount.

    Happy TRAils/NSD
    Paul

    2012 RT L
    AMA
    TRA
    PGR
    Rhino Riders Plate #83
    Venturers #78
    Venture Riders
    TOI

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