Let me share a Pitbull Powersports story

[fulltimer]

While I was at Spyderfest, and what a blast by the way, I was talking to a person I will call Jay (not his real name because I'm not sure he screwed this up) up in Bolivar at their service desk. I asked whether I should ride down to Springfield to order a set of Elka shocks for my ST as I wanted to have them installed in Springfield as we were going to be in Branson area after Spyderfest. Not neccessary, said he, I can order them from here and set up the install in Springfield, no problem. I did and he did. In his defense, he called Springfield while I stood there and had a conversation with them and booked an install for May 24th, 10:30 AM in Springfield. It was made clear that we would be leaving the area on the 27th so it was a play or pass. Fast forward to last Tuesday the 22nd. I called Springfield to make sure the parts were in, and was told they were in but in Bolivar, not Springfield and that my service appointment was Bolivar at 10:30 on the 24th. The person I was talking to in Springfield couldn't possible get the shocks down there because all service time was booked for that week. So this AM (the 24th) I rode up to Bolivar (82 miles one way) to get them installed. When I arrived, Jay was at the service desk and so after I unloaded on him for the screw ups so far, he looked on his screen for the parts and GUESS WHAT??????? Someone had taken it upon themselves to SHIP THE SET OF SHOCKS TO OUR MAILING ADDRESS in South Dakota. I give up.

And before some of you tell me of the things I should have done, let me say, If I had thought they were that incompetent I would not have wanted to do business with them anyway.

[ARtraveler]

The story speaks for itself. I would tell you folks mine--but I still need my one and only dealer. Bad communication (or lack of) between the service and parts department is never good. Now I am back to considering selling one of my RT's.

[Bob Denman]

Putting this out in a public forum when they aren't here to defend themselves really isn't cool...
But I am sorry to hear that you ran into a hiccup!

[fulltimer]

Putting this out in a public forum when they aren't here to defend themselves really isn't cool...
But I am sorry to hear that you ran into a hiccup!

Well they kind of are. They are welcome to respond. But I also took special care to be dead accurate in my reporting of the story. My one error was not getting the name of the person that I talked to on the 22nd.

[JayBros]

A more important question, is there a dealer in/near your hometown who you trust to install them correctly? If no, ouch!

[Chupaca]

It is strange as we usually hear good things about them. I hope this is not a result of the rapid expansion as I see they are about to open another store. Happens when you spread yourself too thin... This does not help you I know and do hope you find the shock at home and can get them installed

[AY4B]

Putting this out in a public forum when they aren't here to defend themselves really isn't cool...
But I am sorry to hear that you ran into a hiccup!

This^^ plus putting it on a site whose owner is at odds with Pit Bull is also suspicious.

[PrairieSpyder]

This^^ plus putting it on a site whose owner is at odds with Pit Bull is also suspicious.

[AY4B]

Well they kind of are. They are welcome to respond. But I also took special care to be dead accurate in my reporting of the story. My one error was not getting the name of the person that I talked to on the 22nd.

No rep from Pit Bull will come on this forum to defend themselves. This thread will probably get deleted. It serves no purpose.

[Tango]

I don't blame him for putting this here. He made his wishes known to all at the time of sale. He followed it up before his appt. time. He was not the one who changed it without consulting him. and he followed their screwup only to arrive at a MAJOR screwup. It's a shame that it happened. Butt, now what? Tom

[Pirate looks at --]

Really I see something to have out with the dealership not on this forum.

[AY4B]

I don't blame him for putting this here. He made his wishes known to all at the time of sale. He followed it up before his appt. time. He was not the one who changed it without consulting him. and he followed their screwup only to arrive at a MAJOR screwup. It's a shame that it happened. Butt, now what? Tom

He is not without a Spyder, He can still talk to them and find a solution. I like Lynn alot, He has gone out of his way to meet people at his place of business on his own time to serve them. He is not perfect. Same can be said about Lamonster. They are both a credit to the Spyder community.

[billythekidd]

There are several other negative stories out on FB about this same dealer. As for whether it is cool or not...this is a public forum and even though there is some friction between the parties they could come here and either acknowledge or deny the accusations. As was stated, anyone can make a mistake, the real issue is how that mistake is handled.

[robhowen]

You now remind me that I have not received my old front shocks from them yet???? I had new Elkas installed by Pitbull in Bolivar while I was at Spyderfest. They were to ship my old OEM shocks back to me here in Tucson. I haven't received anything, and it's sure been long enough. I wonder what story I'm going to get when I call them.

Rob

[Holly]

Don't let some of these lollipops and gum drops posts stop you from expressing your view on the experience you received. If you got crappy service from a person, it's your duty to fellow Spyder owners to post it so others can have clear eyes before dealing with them.

If you tried to clear this up before posting with no satisfactory results, it shouldn't matter if this was past/current sponsors, we all should be informed about quality and service before and after the sale.

You should not have to walk on eggshells to speak your mind.

[crazycanuck]

Internet cowboys out in full force today

[AY4B]

Don't let some of these lollipops and gum drops posts stop you from expressing your view on the experience you received. If you got crappy service from a person, it's your duty to fellow Spyder owners to post it so others can have clear eyes before dealing with them.

If you tried to clear this up before posting with no satisfactory results, it shouldn't matter if this was past/current sponsors, we all should be informed about quality and service before and after the sale.

You should not have to walk on eggshells to speak your mind.

Does that mean I can also post any bad experiences Ive had with Lamonster as well? How long would I last on this forum if I did so? OP needs to take his complaint to this Facebook group, im sure he will be treated well there.https://www.facebook.com/groups/spyderexperience/about/

[johnsimion]

Don't let some of these lollipops and gum drops posts stop you from expressing your view on the experience you received. If you got crappy service from a person, it's your duty to fellow Spyder owners to post it so others can have clear eyes before dealing with them.

If you tried to clear this up before posting with no satisfactory results, it shouldn't matter if this was past/current sponsors, we all should be informed about quality and service before and after the sale.

You should not have to walk on eggshells to speak your mind.

See, Holly, we have common ground. I see absolutely NO difference between this thread and posting the exact same information on Yelp, Angie's List or FB. If anything, posting these comments on this thread is actually more fair to the owner than reviewing on Yelp, Angie's List or FB, because here the owner can engage in a discussion rather than merely file a response.

[UtahPete]

Don't let some of these lollipops and gum drops posts stop you from expressing your view on the experience you received. If you got crappy service from a person, it's your duty to fellow Spyder owners to post it so others can have clear eyes before dealing with them.

If you tried to clear this up before posting with no satisfactory results, it shouldn't matter if this was past/current sponsors, we all should be informed about quality and service before and after the sale.

You should not have to walk on eggshells to speak your mind.

I must be going nuts. Yet again I agree with you.

[Warlock]

Don't let some of these lollipops and gum drops posts stop you from expressing your view on the experience you received. If you got crappy service from a person, it's your duty to fellow Spyder owners to post it so others can have clear eyes before dealing with them.

If you tried to clear this up before posting with no satisfactory results, it shouldn't matter if this was past/current sponsors, we all should be informed about quality and service before and after the sale.

You should not have to walk on eggshells to speak your mind.

Have to agree. Sounds likes you like what I post and don't post what I don't like. Like the old saying. As long as things go my way, I'm flexible
David

[Devious56]

Does that mean I can also post any bad experiences Ive had with Lamonster as well? How long would I last on this forum if I did so? OP needs to take his complaint to this Facebook group, im sure he will be treated well there.https://www.facebook.com/groups/spyderexperience/about/

Thank you for that, I thought it was a good idea when they started it, and seem to be going out of their way to keep it unbuased and fair. I was going to suggest that 'fulltimer' go post his experience there if he did infact do all he could with the dealer.