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Very Active Member
FINALLY-A GREAT DEALER!!
A BIG THANK YOU! To Arctic Adventures in Rosendale NY. Those of you here that have attended SpyderQuest in Lake George NY no doubt know of these folks - Tom and Maryellen - as they are a sponsor for this event. Anyway, once again I was having multiple problems with my RTL. As the closest dealer to me no longer sells or services Spyders (didn't really like them anyway), and the next closest dealer - 48 miles away - I wouldn't send my worst enemy to them for service. Very arrogant dealer. So, had the Spyder towed to AA on a Friday. I got a call that afternoon from Buck, the Spyder technician, telling me that he was going to ride the Spyder that same afternoon, and start working on it the next day. He and/or Tom called me frequently to let me know how things were coming along. They just kept finding things that were wonky, and would call me to tell me what was up.
So, here is the list of major things that they found in there explorations:
Leaking water pump seal - needed a new gasket, coolant seal, oil seal,clamps, and a water pump shaft.
Bad Camshaft Sensor - replaced.
New rear sprocket bearing due to misalignment of the rear wheel by another dealer. This ruined the rear tire, and that was replaced as well.
New left and right handlebar modules due to bad blinker switch and bad cruise control switch. These were pointed out previously to another dealer who said they were "fine, no problems".
Re-torqued my BajaRon swaybar.
Numerous other little things that I didn't realize were even going on.
Oh, and the bad camshaft sensor code was in the bike's computer 12 times! Other dealer didn't even check.
They put a fair number of miles on it test riding to see if other things popped up.
Now keep in mind that they are 87 miles away from me. They DELIVERED the Spyder to me around 10:00 this morning at no charge! This was their way of just being really nice folks, as they did have the bike for quite some time, and believe me, it was time well spent as far as I'm concerned. I put 60 miles on it today, and it ran like a top. Planning a long ride tomorrow, as the weather will be great.
They worked very closely with BRP Dealer Support throughout this whole process, and I feel that BRP did me a solid.
Total cost to me: $50.00 BEST Warranty deductible.
I really can't say enough good things about them. They are just a nice, small, family owned and operated dealer whose goal is to provide top-notch service, and boy do they ever.
So, you folks here in Northwest & Southwest Connecticut, next time you need service, and you want it to be the best out there, take a ride to Rosendale. You will not regret it.
"A Wise Man Once Said, I Should Ask My Wife."
2017 Champagne Metallic RT-S SE-6 Rivco Dual Flag Holders; Slingmods Highway Pegs; (Hate Them) Airhawk Seat Cushion; Show Chrome Black Touring Rack w/ Risers & Touring Windshield; RAM X Mount For TXTAG; TackForm Phone Mount; Lidlox; Magic Mirror Mounts; Guardian Bells; WOLO "Bad Boy" Air Horn; Dual USB Power Outlet With Voltmeter; 12V outlet for misc. stuff; Spyderpops Full View Mirror Turn Signals; Large Brake Pedal; Kott Grilles; Large Mud Flap; BajaRon 3 Piece Sway Bar, Last But Not Least, Kuhmo Rear Rire, Vedrestien Fronts.
2017 RT-S , Brake pedal extender is twice the size of the stock pedal. Champagne Metallic
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Very Active Member
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Very Active Member
Thanks Dwight.
There's hope yet. I stopped there on the way to Spyderquest last year and they changed my oil whie I waited.
My biggest problem was not spending more money in their showroom.
I'm glad you got your Spyder running well.
If it ain't broke, don't break it.
IBA #47122
2020 RT Limited Asphalt Grey
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Very Active Member
Good for you (and them)
Wow, good for you (and for them)!
Rob
2015 RT-Ltd SE6 and F3S SE6, both with a number of commercial add-ons plus my own tweaks.
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Very Active Member
Dwight,
Wow! that is great news about your bike. I have heard of them, and saw them @ SQ. I have not dealt with them, but that is good to know just in case if I have to do.
Have fun on your long trip tomorrow, the weather is going to great!
Deanna
Current Spyder - 2023 F3 LTD Special Mineral Blue
Red LED NANO Saddlebag Marker Lights with Full Illumination
Sequential Fender LED'S (Amber/Red) with Safety Reflector
Dual Power Plate (12 V & USB ports)
Gremlin Bell
Rear Trunk Organizer (4 holders, 2 Elastic Holders)
Lamonster "Top Cuff" with adjustable drink Holder
SpyderPops Missing Guard Belt
Console Accent Trim (Carbon Fiber Domed Black)
Ultimate F3 Floorboards
Front Fairing Service Access Door Covers (Carbon Fiber Doomed Black)
Sway Bar with Links
Rolo Laser Alignment
Half Cover
A-Arm Daytime Dual Color LED Running Lights with Blinker Module
Hi-Viz DRL and Sequential Mirrors lights
Former Spyder - 2014 RTS SE6 Cognac SOLD
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Very Active Member
Originally Posted by oldguyinCT
A BIG THANK YOU! To Arctic Adventures in Rosendale NY. Those of you here that have attended SpyderQuest in Lake George NY no doubt know of these folks - Tom and Maryellen - as they are a sponsor for this event. Anyway, once again I was having multiple problems with my RTL. As the closest dealer to me no longer sells or services Spyders (didn't really like them anyway), and the next closest dealer - 48 miles away - I wouldn't send my worst enemy to them for service. Very arrogant dealer. So, had the Spyder towed to AA on a Friday. I got a call that afternoon from Buck, the Spyder technician, telling me that he was going to ride the Spyder that same afternoon, and start working on it the next day. He and/or Tom called me frequently to let me know how things were coming along. They just kept finding things that were wonky, and would call me to tell me what was up.
So, here is the list of major things that they found in there explorations:
Leaking water pump seal - needed a new gasket, coolant seal, oil seal,clamps, and a water pump shaft.
Bad Camshaft Sensor - replaced.
New rear sprocket bearing due to misalignment of the rear wheel by another dealer. This ruined the rear tire, and that was replaced as well.
New left and right handlebar modules due to bad blinker switch and bad cruise control switch. These were pointed out previously to another dealer who said they were "fine, no problems".
Re-torqued my BajaRon swaybar.
Numerous other little things that I didn't realize were even going on.
Oh, and the bad camshaft sensor code was in the bike's computer 12 times! Other dealer didn't even check.
They put a fair number of miles on it test riding to see if other things popped up.
Now keep in mind that they are 87 miles away from me. They DELIVERED the Spyder to me around 10:00 this morning at no charge! This was their way of just being really nice folks, as they did have the bike for quite some time, and believe me, it was time well spent as far as I'm concerned. I put 60 miles on it today, and it ran like a top. Planning a long ride tomorrow, as the weather will be great.
They worked very closely with BRP Dealer Support throughout this whole process, and I feel that BRP did me a solid.
Total cost to me: $50.00 BEST Warranty deductible.
I really can't say enough good things about them. They are just a nice, small, family owned and operated dealer whose goal is to provide top-notch service, and boy do they ever.
So, you folks here in Northwest & Southwest Connecticut, next time you need service, and you want it to be the best out there, take a ride to Rosendale. You will not regret it.
When is SpyderQuest in Lake George NY?
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Spyderquest is September 5 th to 9 th It is a great event I cant wait.
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Did the Lake George Dinner boat cruise with Maryellen and friends a couple of years ago at spyderquest and we had a blast. Good people!
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That’s great to hear. This is why we buy extended warranties too.
2017 F3T-SM6 Squared Away Mirror Wedgies & Alignment
2014 RTS-SM6 123,600 miles Sold 11/2017
2014 RTL-SE6 8,600 miles
2011 RTS-SM5 5,000 miles
2013 RTS-SM5 burned up with 13,200 miles in 13 weeks
2010 RTS-SM5 59,148 miles
2010 RT- 622
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Very Active Member
Originally Posted by SpyderAnn01
That’s great to hear. This is why we buy extended warranties too.
Yep, and this is not the first time it has saved my bacon. And, it's in effect until 11/19/19. Wish I could get more time on it, but I'm at the limit now.
"A Wise Man Once Said, I Should Ask My Wife."
2017 Champagne Metallic RT-S SE-6 Rivco Dual Flag Holders; Slingmods Highway Pegs; (Hate Them) Airhawk Seat Cushion; Show Chrome Black Touring Rack w/ Risers & Touring Windshield; RAM X Mount For TXTAG; TackForm Phone Mount; Lidlox; Magic Mirror Mounts; Guardian Bells; WOLO "Bad Boy" Air Horn; Dual USB Power Outlet With Voltmeter; 12V outlet for misc. stuff; Spyderpops Full View Mirror Turn Signals; Large Brake Pedal; Kott Grilles; Large Mud Flap; BajaRon 3 Piece Sway Bar, Last But Not Least, Kuhmo Rear Rire, Vedrestien Fronts.
2017 RT-S , Brake pedal extender is twice the size of the stock pedal. Champagne Metallic
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Very Active Member
Dwight, congrats on getting your Spyder serviced properly versus sold. I remember how bad I and many others felt for the treatment the other stealers gave you and how you were considering getting rid of a lemon. Glad to hear Arctic Adventures FIXED YOU UP, And Delivered. That is Outstanding service!
Safe Rides,
David and Sharon Goebel
Both Retired USAF Veterans
2018 Anniversary Edition RT Limited
Baja Ron ultimate swaybar. Vredestein tires, Baja Ron Front Shock Pre-load adjusters, Pedal Box, See my Spyder Garage
IBA 70020 |
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Very Active Member
They are the shining example of what we hope dealers will be. Good for them and you. Hope more dealers follow their example.....
2005 Windveil Blue Premium Mustang Convertible
2008 Honda GL1800/California Sidecar Trike, SOLD
2014 Platinum Silver Satin Spyder RTL, SOLD
Semper Fi
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I spoke to Maryellen and many of her customers at Spyderquest Great People. I purchased my Spyder because of them.
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Very Active Member
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WOW!!!!!!!! is the only word that comes to my mind when I read your post. I ride 60 miles just to get competent service. Of my two local dealers, one is a crook, and the other isn't a year old yet, and aren't experienced enough.
I guess I'll ask my dealer to go through my '15" with a fine tooth comb" before the BEST warranty runs out. You're a lucky man to find such a GREAT dealer. Hope to make it to Spyderquest some year.
Mike
2021 Marsala Red Metallic RT Limited
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Very Active Member
Finding a great dealer...
...is really a comfort of mind. I drive past a Can-Am dealer to get to my dealer - RT Sales, Monroeville, (Ft Wayne) IN... 50 miles one way - because of poor attitude and service at said dealer. I mentioned in an earlier post that my dealer picked up my ryde and hauled it back to his place, serviced it, stored it for 5 months and didn't charge me a trip charge and didn't charge me for storage. Glad you have a reliable, knowledge dealer to take care of you.
Jim
Ryde, eat, sleep.... repeat
2019 Spyder RT Limited Pearl White/Dark
LaMonster drink holder with X-Grip
LaMonster Belt Dampener
Lamonster USB cable with extension
Variously called Stormtrooper, Pearl, and Goober by wife and various (friends?)
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Dealers
Originally Posted by oldguyinCT
A BIG THANK YOU! To Arctic Adventures in Rosendale NY. Those of you here that have attended SpyderQuest in Lake George NY no doubt know of these folks - Tom and Maryellen - as they are a sponsor for this event. Anyway, once again I was having multiple problems with my RTL. As the closest dealer to me no longer sells or services Spyders (didn't really like them anyway), and the next closest dealer - 48 miles away - I wouldn't send my worst enemy to them for service. Very arrogant dealer. So, had the Spyder towed to AA on a Friday. I got a call that afternoon from Buck, the Spyder technician, telling me that he was going to ride the Spyder that same afternoon, and start working on it the next day. He and/or Tom called me frequently to let me know how things were coming along. They just kept finding things that were wonky, and would call me to tell me what was up.
So, here is the list of major things that they found in there explorations:
Leaking water pump seal - needed a new gasket, coolant seal, oil seal,clamps, and a water pump shaft.
Bad Camshaft Sensor - replaced.
New rear sprocket bearing due to misalignment of the rear wheel by another dealer. This ruined the rear tire, and that was replaced as well.
New left and right handlebar modules due to bad blinker switch and bad cruise control switch. These were pointed out previously to another dealer who said they were "fine, no problems".
Re-torqued my BajaRon swaybar.
Numerous other little things that I didn't realize were even going on.
Oh, and the bad camshaft sensor code was in the bike's computer 12 times! Other dealer didn't even check.
They put a fair number of miles on it test riding to see if other things popped up.
Now keep in mind that they are 87 miles away from me. They DELIVERED the Spyder to me around 10:00 this morning at no charge! This was their way of just being really nice folks, as they did have the bike for quite some time, and believe me, it was time well spent as far as I'm concerned. I put 60 miles on it today, and it ran like a top. Planning a long ride tomorrow, as the weather will be great.
They worked very closely with BRP Dealer Support throughout this whole process, and I feel that BRP did me a solid.
Total cost to me: $50.00 BEST Warranty deductible.
I really can't say enough good things about them. They are just a nice, small, family owned and operated dealer whose goal is to provide top-notch service, and boy do they ever.
So, you folks here in Northwest & Southwest Connecticut, next time you need service, and you want it to be the best out there, take a ride to Rosendale. You will not regret it.
Im in CT, what dealer should I avoid..?
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Very Active Member
Originally Posted by Al_lockup
Im in CT, what dealer should I avoid..?
PM sent.
"A Wise Man Once Said, I Should Ask My Wife."
2017 Champagne Metallic RT-S SE-6 Rivco Dual Flag Holders; Slingmods Highway Pegs; (Hate Them) Airhawk Seat Cushion; Show Chrome Black Touring Rack w/ Risers & Touring Windshield; RAM X Mount For TXTAG; TackForm Phone Mount; Lidlox; Magic Mirror Mounts; Guardian Bells; WOLO "Bad Boy" Air Horn; Dual USB Power Outlet With Voltmeter; 12V outlet for misc. stuff; Spyderpops Full View Mirror Turn Signals; Large Brake Pedal; Kott Grilles; Large Mud Flap; BajaRon 3 Piece Sway Bar, Last But Not Least, Kuhmo Rear Rire, Vedrestien Fronts.
2017 RT-S , Brake pedal extender is twice the size of the stock pedal. Champagne Metallic
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