$90 rebate

[ahh-cool]

If you purchased a 2018 Spyder and signed up for the apps BRP said it would give you $90 in a gift card.
I signed up and got a confirmation the other day.
When I went to check on it today it said that my confirmation number is not valid.
What kind of crap is this

[ottawa-rider]

Yea, I got the card as well and did pay for the paid service of Genius Maps, but I have yet to submit for the rebate.

[Flamewinger]

I bought the bike Jan 30 and paid for the apps on the 29th. Today I tried to submit the info to get the card and when I clicked the drop down list for the months, January was at the bottom and once selected I got a red notice to choose a valid date. This happed for both bike purchase and app purchase dates and I couldn't continue to complete the submission. I called and got a case # where I then received an email requesting the documentation. I sent it and now wait for a response. Cross my fingers!

[ARtraveler]

BRP user websites are not usually customer friendly. No surprise here.

[BRPcare]

If you purchased a 2018 Spyder and signed up for the apps BRP said it would give you $90 in a gift card.
I signed up and got a confirmation the other day.
When I went to check on it today it said that my confirmation number is not valid.
What kind of crap is this

Hello @ahh-cool,

We are sorry to hear about your challenges with your $90 gift card. Please send your VIN number, forum name and contact information to brp.care@brp.com and we will be happy to look into this further for you.

Warm Regards,
Stephanie - BRPcare

[ahh-cool]

Hello @ahh-cool,

We are sorry to hear about your challenges with your $90 gift card. Please send your VIN number, forum name and contact information to brp.care@brp.com and we will be happy to look into this further for you.

Warm Regards,
Stephanie - BRPcare

I sent an E-mail to customer service the other day and so far no response
my vin 2BXNBDD28JV000815
Stefan

[Flamewinger]

I called after finding the web site problem. I got an email requesting receipts for the bike and apps. Sent it in and got another email informing me the $90 card is coming. Crossing my fingers.

[ahh-cool]

It appears that BRP has become proactive with the issue.

I don't think so.
I sent an email to customer service the other day and they e-mailed me back to tell me somebody will take care of this in 24 hours.
Today I get an e-mail telling me that somebody will take care of this in 24 hours.
I'm assuming that tomorrow I will get an e-mail telling me they will take care of this in 24 hours. ETC........

[ARtraveler]

I don't think so.
I sent an email to customer service the other day and they e-mailed me back to tell me somebody will take care of this in 24 hours.
Today I get an e-mail telling me that somebody will take care of this in 24 hours.
I'm assuming that tomorrow I will get an e-mail telling me they will take care of this in 24 hours. ETC........

I posted what I said based on post #5 where they contacted you today. Did I miss something?

[Pirate looks at --]

If you purchased a 2018 Spyder and signed up for the apps BRP said it would give you $90 in a gift card.
I signed up and got a confirmation the other day.
When I went to check on it today it said that my confirmation number is not valid.
What kind of crap is this

Wow in less that 24 hours BRP responded to your concern, just because you posted on this forum. One thing I can tell you is the fact that you cussed them out did not hurry their response. I am so amazed at how quickly people rush publicly slam a company like this. Give them a chance to make good and they do. Patience is a virtue!

[ARtraveler]

My posted replies are based on a number of bad interactions and mis-steps that sometimes happen after contact is made.

They did help me back in 2014 when I could not get the 2014 that I wanted.

The usual results seem to be hit or miss--depending on the person(s) involved.

During the 2014 interaction I had a question for the person I was dealing with. It still remains unanswered today.

[RichardRubin]

I haven't tried spending it yet, but I did receive the $90 digital rebate for the various Genius Maps in-app purchases I made. (I bought a new 2018 Spyder RT Limited and had to try out the navigation!)


Happy riding,

Richard

If you purchased a 2018 Spyder and signed up for the apps BRP said it would give you $90 in a gift card.
I signed up and got a confirmation the other day.
When I went to check on it today it said that my confirmation number is not valid.
What kind of crap is this

[Johndeeredoo]

I want to thank you all for the wonderful threads and advice, I would not have found info about the rebate with out your help.
BRP keeps things like this hidden.
I uploaded all my info, and it processed good, and received a email that I would receive a cash card in the mail.
I also checked it on there web page and I was in the system.
JD

[billybovine]

I want to thank you all for the wonderful threads and advice, I would not have found info about the rebate with out your help.
BRP keeps things like this hidden.
I uploaded all my info, and it processed good, and received a email that I would receive a cash card in the mail.
I also checked it on there web page and I was in the system.
JD

The card explaining how to get the rebate is in your owners manual. Maybe you missed it when you were reading it cover to cover.

[Johndeeredoo]

The card explaining how to get the rebate is in your owners manual. Maybe you missed it when you were reading it cover to cover.

Well you know us guys, we never read the owners manual from cover to cover when we buy something.
Maybe I should have asked my wife first before I posted on spyder lovers.

[sealfloorboards]

I'm sure glad that the SL's Vendors don't behave like this. I would be out of business if I did.
Ride in comfort,
John