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Not okay 7jurock
Hi,
Just want to warn you for 7jurock.
When I made my order they were very friendly and really great.
They make a screen for me.
With the sending something got wrong.
I didn't received the screen.
They were really supporting... en really looked for a good solution.
When I didn't expected it any more, the screen was delivered..... The postman couldn't give me a explanation, but finally I got it.
It looks GREAT, it is really well made. A great screen.
But it dont fit.
One of the holes is not in the right position. I can't fit it.
Also: if I fit it without tightning all the screws (so in the right position but with only three screws a little bit tight) , I discovered that I can't steer my handlebar (steer) in the max position.
I drive a F3 Daytona (with the daytona special handle bar that comes with this model) and you can not make the maximum steering to the left or to the right.
With normal driving NO PROBLEM, but is you want to park or make a u-turn it is not good and your hand will hit the screen.
I send photos to 7jurock, mailed them, called them, but they DONT REACT!!!
The last contact was 16 of december.
Almost a month ago.
I am really disappointed, because the only thing I can do to use the screen is to make one of the pre-drilled holes bigger.
That just dont feel right with a new screen todo without a "go - try it" from the guys who made it.
Nice product
nice company as long as there a no problems.
For me.... NEVER AGAIN
Ending up with a screen that i can't use, and lost a lot of money.
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Very Active Member
What is this screen?
Show us a picture of it as I have no idea what you are talking about..
2008 GS SM5, Full Moon Silver
2007 Piaggio MP3 - 250cc
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Originally Posted by magic machine
Windscreen
Name of the company would be helpful. There is no user by that name here.
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Very Active Member
Bummer.....
If there is no way to return it or get a response to the problem....Widen all the mounting holes so you can center it before tightening it down and make a cut-out adjustment for the full turn. I got a MSR with the flip and the full turn only work if I remove my hand from that side so I live with it...Guess you can keep trying to reach them for a solution or if possible reverse the payment and then you should get a response or a free windshield to mess with...
Gene and Ilana De Laney
Mt. Helix, California
2012 RS sm5
2012 RS sm5 , 998cc V-Twin 106hp DIY brake and park brake Classic Black
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Very Active Member
Sorry you have a problem. That sucks! But, thanks for the heads up. A company to stay away from. Tom
Baloo is my name. Spyders are my game. Well, it's a doo-bah-dee-doo, yes, it's a doo-bah-dee-doo, I mean a doo-bee, doo-bee, doo-bee, doo-bee, doo-bee-dee-doo. And, well, now. Ha ha! What have we here?
2020 Petrol Blue Metallic RTL
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Very Active Member
Originally Posted by gnorthern
Name of the company would be helpful. There is no user by that name here.
the name of the company is in the title of his first post
2017 F3, SM6-basic black, plain and simple
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Very Active Member
Why not just cancel the charge
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Active Member
Originally Posted by Tango
Sorry you have a problem. That sucks! But, thanks for the heads up. A company to stay away from. Tom
The OP's problem does sound unique. The 7JURock shields are very wide and it does not surprise me the drag bars on a Daytona hit on full lock. I'm a little surprised at his other problems as there are several of us here that have 7JURock shields and found their fit, finish and customer service second to none.
I hope he can sort out the issues.
7Jurock3.jpg
Marilyn 2023 RTL Red
John 2023 RTL Black
previous:
2015 RTS SE6 Red
2015 F3S SE6 Silver
2011 RT SM5 Silver
2013 STS SM5 Silver
"common sense will prevail....but we see no sign of that"
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Today they send me an email.
i dont know if they react because of this thread or that it is a coincidence
But they asked me for Some more time to find a solution.
to be continued
regards Rob
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Ozzie Ozzie Ozzie
Hey Rob, did 7jurock send the windscreen direct to you in the Netherlands/Amsterdam, or was there a dealer involved? How did you sort the delivery issues? Was that direct contact with the company in the USA?
2013 RT Ltd Pearl White
Ryde More, Worry Less!
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Originally Posted by Peter Aawen
Hey Rob, did 7jurock send the windscreen direct to you in the Netherlands/Amsterdam, or was there a dealer involved? How did you sort the delivery issues? Was that direct contact with the company in the USA?
I ordered directly with them.
When my track and trace tolled me it was delivered there was nothing...
I emaild 7jurock and they tolled me that they would first try to find the "lost" screen and if they couldn't find it, make a new one.
While they were searching and I was waiting, the post company delivered the screen.....
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Very Active Member
not sure the fitment problem belongs to the manufacturer
on their website it specifically states "F3 and F3S". Does not reference the Daytona model.
Perhaps a pre-purchase call asking whether it would fit the Daytona model would have been in order?
http://7jurock.com/store/index.php?a...&productId=420
2017 F3, SM6-basic black, plain and simple
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Member
Originally Posted by ofdave
not sure the fitment problem belongs to the manufacturer
on their website it specifically states "F3 and F3S". Does not reference the Daytona model.
Perhaps a pre-purchase call asking whether it would fit the Daytona model would have been in order?
http://7jurock.com/store/index.php?a...&productId=420
ofDave
I agree with you about the fitment problem, I do feel the frustration the guy is going through. Unless I missed something he does not mention what mounts he is using to mount the shield. He has to use the BRP mounts to mount the shield as per 7jurock states, I could not see in the posts that he is using the BRP mount. You can't buy the BRP mounts by themselves. Maybe he can state what mounts he is using?
So that being said if he is not using BRP mounts that windshield will not work. As far as the handlebar goes I can't answer that but that would frustrate me as well.
I bought a 27 dark smoke 7jurock windshield for my F3 S and it fits like a glove but I am using the BRP mounts. I just mounted it 2 weeks ago, can't test it out until spring.
I know when I bought mine I phoned them to confirm all the details on fitment and I asked them to send me pictures of the dark smoke windshield.
As far as service goes they were excellent with me and addressed all my questions, the only concern I had was when I picked up my windshield the windshield was protruding out of the box. There was no damage but I did send an email to them telling them they have to improve the packaging. They did not reply back to me either. the package was clearly marked on the outside glass breakable but shipping companies don't care and probably toss it around more, LOL
Last edited by Fossil Rider; 01-22-2018 at 07:54 AM.
Life is hard, and it's harder if you're stupid!
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Very Active Member
Harrington, Australia
2021 RT Limited
Setup for Tall & Big.... 200cm/6'7", 140kg/300lbs, 37"inleg.
HeliBars Handlebars
Brake rubber removed to lower pedal for easier long leg/Size 15 EEEEW boot access.
Ikon (Aussie) shocks all round.
Russell Daylong seat 2” taller than stock (in Sunbrella for Aussie heat & water resistance)
Goodyear Duragrip 165/60 fronts (18psi) - provides extra 1/2” ground clearance.
Kenda Kanine rear.
2021 RT Limited , Brake pedal rubber removed for ease of accessing pedal with size 15 boots. Red
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Very Active Member
that would be !
Originally Posted by oldgoat
What is this screen?
Show us a picture of it as I have no idea what you are talking about..
windshield ( aka : windscreen )
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And the story continues (Again sorry for my bad English).
STILL NO REACTION FROM 7jurock.
After my first post on this forum I got a reaction from 7jurock with "sorry" and "we will come back to you real soon".
After that NO REACTION at all.
I send them mails, and called them twice.
It is just not good at all !!!!
Btw: I am using original BRP mounting. Bought the original BRP windscreen but it was to short for me. So I ordered the 7jurock shield.
Again: it is really well made. Good quality, really nice made, but one of the holes is not correctly drilled. So I can't fit it !
Really pissed now.
Most of all because they just DONT REACT
Regards Rob
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I Just found out that I didn't close this threat.
So:
After waiting for A VERY LONG time I recieved a reaction and a "sorry" from 7jurock.
After a couple of months they returned the money.
The windshield didn't fit (the screw holes where not right) and after "forcing" the shield and changing the holes it did fit BUT it wasn't possible to turn my sterring bar (F3 Daytona) all the way.
Have to be honest.... Now it is on the bike it is really great to protect me from the wind on the highway. 100 mph isn't any problem without a helmet or glasses.
But driving in the city is not okay because of the steering problem.
So I bought a new windscreen.
It took them a lot of time, but finally the solved the problem and paid back my money.
So no hard feelings.
regards Rob
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Very Active Member
As a vendor on Spyder Lovers, I, like the great majority of venders live or die by giving good, and prompt customer service. Nothing hurts business more than unhappy customers. Glad you got it resolved, even though it took a long time.
Ride in comfort,
John
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Very Active Member
Originally Posted by magic machine
I Just found out that I didn't close this threat.
So:
After waiting for A VERY LONG time I recieved a reaction and a "sorry" from 7jurock.
After a couple of months they returned the money.
The windshield didn't fit (the screw holes where not right) and after "forcing" the shield and changing the holes it did fit BUT it wasn't possible to turn my sterring bar (F3 Daytona) all the way.
Have to be honest.... Now it is on the bike it is really great to protect me from the wind on the highway. 100 mph isn't any problem without a helmet or glasses.
But driving in the city is not okay because of the steering problem.
So I bought a new windscreen.
It took them a lot of time, but finally the solved the problem and paid back my money.
So no hard feelings.
regards Rob
What did you buy? I am now wondering if the Route 129 I am planning on buying, if I get well enough to do longer rydes, will clear my drag bars on my F3-S!!
'15 F3-S Pure Magnesium Metallic - Mad Max Edition
'15 Mclaren 650S Coupe - Aurora Blue
"You Were Really Flyin', When I Passed You Back There!"
Chuck
2015 F3-S , Pure Magnesium Metallic/Steel Black Metallic
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