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  1. #51
    Very Active Member Tango's Avatar
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    DAMN! Ann, can't believe all the trouble you are going through. And you haven't gone "Postal", yet. LOL Hang in there. Hopefully, it sounds like you made it to a good dealer. Tom
    Baloo is my name. Spyders are my game. Well, it's a doo-bah-dee-doo, yes, it's a doo-bah-dee-doo, I mean a doo-bee, doo-bee, doo-bee, doo-bee, doo-bee-dee-doo. And, well, now. Ha ha! What have we here?



    2020 Petrol Blue Metallic RTL

  2. #52
    GOS member (Girls On Spyders) Spyder_Cowgirl's Avatar
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    Quote Originally Posted by Tango View Post
    DAMN! Ann, can't believe all the trouble you are going through. And you haven't gone "Postal", yet. LOL Hang in there. Hopefully, it sounds like you made it to a good dealer. Tom
    Not yet, Tom .... though if I had to stick with the other dealer, I am sure I would have by now! I really didn't want to take it back to them for the 4th CB replacement .... but, I was not yet in contact with the regional rep from BRP. Once he got involved, it became pretty clear to both of us that I no longer trusted the old dealer and they wanted to wash their hands of the bike as well (so, they were done with me). I am usually pretty easy to get along with ... but I draw the line at being nice when accused of damaging my own Spyder by unhooking a ground strap (good thing it was on the phone, or I would probably have been in jail ).

    CB arrived at the dealer yesterday and I am scheduled to take it in on the 26th .. have a Vietnam Replica Wall escort on the 25th and they could not guarantee getting it back to me if I took it in sooner. Oh, and now I am facing shoulder surgery .... so they will have to work around that too (as in get it done before the surgery) -- I will start another thread on that.

    All the best .... Ann
    __________________________________________________ _
    2016 RT Limited -- "Jubilee" (as in Cherries)
    Guardian Bell (gift from spyderowboy)
    ISCI Dual Flag Mount – Tall Poles
    Lamonster Bottle Holder and Spyder Cuff
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    Spyderpops Rear Run / Brake / Turn LEDs
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    Custom Dynamics HMT Brake

    Spyderpops Keep Out The Trash (KOTT) Grills
    Don't Eat Mud / mudflap
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  3. #53
    Very Active Member Tango's Avatar
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    Good luck with the surgery Ann. Hopefully all goes well. The bike? Keeping my fingers crossed for you. Tom
    Baloo is my name. Spyders are my game. Well, it's a doo-bah-dee-doo, yes, it's a doo-bah-dee-doo, I mean a doo-bee, doo-bee, doo-bee, doo-bee, doo-bee-dee-doo. And, well, now. Ha ha! What have we here?



    2020 Petrol Blue Metallic RTL

  4. #54
    GOS member (Girls On Spyders) Spyder_Cowgirl's Avatar
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    UPDATE: The CB is ..... WORKING! We now have about 400 miles since the latest replacement (number 5, by my count); both transmit and receive are nearly flawless. Did have a slight scare about 200 miles in when severe static started to show up ... at a jacket change stop midway through our ride, I put my gloved hand on the antenna and gave it a firm twist to tighten. Did not feel any movement, but there must have been some as the static went away and has stayed away. So, this will now become part of my pre ride checks.

    Even better ... no shoulder surgery, so I am not going to lose out on any riding this season.

    Will probably call BRP in the next day or so with the good news ... hopefully, this lasts.

    All the best .... Ann
    __________________________________________________ _
    2016 RT Limited -- "Jubilee" (as in Cherries)
    Guardian Bell (gift from spyderowboy)
    ISCI Dual Flag Mount – Tall Poles
    Lamonster Bottle Holder and Spyder Cuff
    Spyderpops Missing Belt Guard
    Spyderpops Bumpskid
    Spyderpops Rear Run / Brake / Turn LEDs
    Spyderpops Mirror LEDs
    Custom Dynamics HMT Brake

    Spyderpops Keep Out The Trash (KOTT) Grills
    Don't Eat Mud / mudflap
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  5. #55
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    Quote Originally Posted by Spyder_Cowgirl View Post
    Did have a slight scare about 200 miles in when severe static started to show up ... at a jacket change stop midway through our ride, I put my gloved hand on the antenna and gave it a firm twist to tighten. Did not feel any movement, but there must have been some as the static went away and has stayed away.
    No offense intended here but...............

    You do know that some bouts of "static" are from external sources ....right ??
    Some power lines running down the highway are REALLY bad.
    And some things running in businesses are bad too.....like air compressors and big fluorescent lights.

    That kind of static comes and goes on it's own.

  6. #56
    GOS member (Girls On Spyders) Spyder_Cowgirl's Avatar
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    Quote Originally Posted by Easy Rider View Post
    No offense intended here but...............

    You do know that some bouts of "static" are from external sources ....right ??
    Some power lines running down the highway are REALLY bad.
    And some things running in businesses are bad too.....like air compressors and big fluorescent lights.

    That kind of static comes and goes on it's own.
    No offense taken .... we were out in open country and the static did subside when we slowed down or stopped; then picked up again with movement and got worse the faster we went (seemed to indicate a possible problem with a "loose" antenna).

    All the best .... Ann
    __________________________________________________ _
    2016 RT Limited -- "Jubilee" (as in Cherries)
    Guardian Bell (gift from spyderowboy)
    ISCI Dual Flag Mount – Tall Poles
    Lamonster Bottle Holder and Spyder Cuff
    Spyderpops Missing Belt Guard
    Spyderpops Bumpskid
    Spyderpops Rear Run / Brake / Turn LEDs
    Spyderpops Mirror LEDs
    Custom Dynamics HMT Brake

    Spyderpops Keep Out The Trash (KOTT) Grills
    Don't Eat Mud / mudflap
    __________________________________________________ __

  7. #57
    Active Member Bruiser37's Avatar
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    Quote Originally Posted by Spyder_Cowgirl View Post
    Well @#$%^&*()_ .... the CB has GONE SOUTH AGAIN! Recall that this is the THIRD CB installed in this unit (one at purchase and two as warranty claims). On the last warranty, BRP replaced the following:

    CB
    Radio
    Entertainment harness (all of it, front and back components)
    Installed the J&M Antenna that I had already purchased (they still owe me for that; were supposed to reimburse).

    All this was done with the agreement that I disconnect ALL the LEDs (mirror, HMT, and rear run / brake / turn -- I agreed and left instructions with the tech on how to properly disconnect them (pull the power bridges) -- he did this on the mirror LEDs, but not on the rear (so the HMT was still working when we picked the bike up and I pointed this out).

    Now, I think we need some background on what this dealer has "done" (rather damaged on this bike) -- then you will understand why I am so ANGRY and need to VENT (I will name the dealer at the end of this post):

    • First the glove box lid was scratched when the GPS was upgraded (at my request) to a Zumo 590 -- replaced under warranty
    • Then the left handle bar control module went south (PTT wasn't working well, turn signal sticking) -- replaced under warranty.
    • It was somewhere in this timeframe that the third CB was also installed and all but one of the LEDs unhooked (although, not properly). CB worked better than it EVER had BUT upon returning home could not open the seat to gas up. Back to the dealer, and they called about an hour later to say the latch was bent (replaced with one off the floor). Pick up bike the following morning, can't open the seat .... ummm, well, yes you can but you have to turn the key the WRONG way and I could no longer lock the steering.
    • Okay, so a new key switch is ordered and I "live" with the swapped cables for a week or so (as well as not being able to lock the handle bars). Key switch and new keys (under warranty) and we are good to go.
    • Realize, shortly after, that my ACS is not functioning (heated grips and horn are also toast... same fuse) -- blown compressor. Waited nearly two weeks for parts and replacement; only to be told that the fuse still blew after the compressor was replaced. Pinched wire in the heated grip circuit. Hmmm ... when did THAT happen? Oh ... that's right, the key switch was replaced (probably then).


    So, now we come to the current dilemma .... CB can transmit, but cannot receive without EXTREME static. Unfortunately, I did not realize this was an issue until starting (slowly) to hook SOME of the LEDs back up. They are now ALL unplugged and still, I am saying to myself, this is a grounding issue. So this past weekend, we took ALL the Tupperware off the bike from the mirrors back and gained access to the "battery cover" under the seat. See photo below .... does that look like a properly installed ground to you? Not to me ... but, even with it hooked back up ... the CB is STILL almost pure static on receive (transmit is clear). Note that the entire rear cargo module must be removed in order to replace the compressor and, with the loose ground, I am wondering what else was not reinstalled properly (another pinched wire, but this time in the entertainment harness, perhaps?).

    Here is what has me REALLY ANGRY! I took the photo below and sent it to the dealer that replaced the compressor -- first response; you hooked the LEDs back up, it's your fault. Then today he accused me of unhooking the ground ... WTF .. .are you serious!? I rather NOT calmly asked that he submit another claim to BRP and send the photo -- I am not sure he will and even if he does, I am sure he will pass along the lie that I unhooked the ground.

    So ... here's the photo .....

    I am beyond ANGRY, I am LIVID -- even if BRP approves yet another warranty claim on the CB (diagnosis, whatever); I am not sure I want C&S Fun Center in Henrietta Texas to touch this bike EVER again! My husband thinks I have an electrical lemon ... he may have a point.

    Needed to vent and rant a bit ... do I feel better now? ... no, not really. The dealer that installed my tire cannot help (much) because they did not do the initial warranty repair. He did suggest I contact BRP directly ... though I know from posts here that they will just refer me back to the dealer. His other suggestion was BRPCare .... I think I will do that following this post (so be forewarned BRPCare, incoming ... I will try to be professional and simply state facts in my note to you, without emotion .... I feel I can vent here, not in any correspondence with you).

    All the best ... thanks for listening ... constructive suggestions appreciated .... Ann
    First mistake CB is expensive out dated comm system in todays world of moto. Helmet comm systems are only way to go... I know it's a new paradigm but get with it. European riders have used it for years and it has finally come of age with powerful new bluetooth 5.X the new standard. Latest BT 4.X Cardo & Sena helmet comm has paved the way and it will be USA de facto comm system in couple years. I'm sure your regular riding buddies wouldn't mind the switch for less than $400. With it comes the perfect Helmet intercom for pillion and lots more features like music, cell phones, GPS voice commands etc.

    Since you seem to have documented all the issues along the wayI suggest next step is to take advantage of the lemon laws asap. I purchased a new 2012 BMW KT 1600 GTL that spent too more time in dealership shop rather than my garage and riding it. At 2,500 miles and end of 2012 year models BMW replaced it with a free brand new 2013 KT 1600 GTL... new moto was BMW quality all the way. This is the way it should be and reason for strong lemon laws.
    2018 RT Limited Spyder , Garmin Zumo GPS, Battery tender wire harness Show Chrome brake pedal extender Oxford Blue

  8. #58
    GOS member (Girls On Spyders) Spyder_Cowgirl's Avatar
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    Quote Originally Posted by Bruiser37 View Post
    First mistake CB is expensive out dated comm system in todays world of moto. Helmet comm systems are only way to go... I know it's a new paradigm but get with it. European riders have used it for years and it has finally come of age with powerful new bluetooth 5.X the new standard. Latest BT 4.X Cardo & Sena helmet comm has paved the way and it will be USA de facto comm system in couple years. I'm sure your regular riding buddies wouldn't mind the switch for less than $400. With it comes the perfect Helmet intercom for pillion and lots more features like music, cell phones, GPS voice commands etc.

    Since you seem to have documented all the issues along the wayI suggest next step is to take advantage of the lemon laws asap. I purchased a new 2012 BMW KT 1600 GTL that spent too more time in dealership shop rather than my garage and riding it. At 2,500 miles and end of 2012 year models BMW replaced it with a free brand new 2013 KT 1600 GTL... new moto was BMW quality all the way. This is the way it should be and reason for strong lemon laws.
    So what if CB is old technology … the group I ride with uses it extensively and trying to get more than just a few on the "same page" for communication technology is no easy task. This post was not meant to be a debate over the merits of the CB vs. newer technology … just to report that horror of working with a particular dealer and how they continually damaged the Spyder.

    Lemon laws do not apply to "accessories" in the state of Texas; only to the main / required vehicle components. The CB is an optional accessory and not a required part of the machine. Plus, the bike itself is golden … just the CB (and my prior dealer) has been a nightmare.

    BTW … complaining to BRP and taking advantage of surveys, when they are sent … matters. The dealer referenced in the original post has lost their Platinum Certification (and I would like to think I played a small part in that).

    Thank you for your response ….. all the best …. Ann
    __________________________________________________ _
    2016 RT Limited -- "Jubilee" (as in Cherries)
    Guardian Bell (gift from spyderowboy)
    ISCI Dual Flag Mount – Tall Poles
    Lamonster Bottle Holder and Spyder Cuff
    Spyderpops Missing Belt Guard
    Spyderpops Bumpskid
    Spyderpops Rear Run / Brake / Turn LEDs
    Spyderpops Mirror LEDs
    Custom Dynamics HMT Brake

    Spyderpops Keep Out The Trash (KOTT) Grills
    Don't Eat Mud / mudflap
    __________________________________________________ __

  9. #59
    Very Active Member IdahoMtnSpyder's Avatar
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    Quote Originally Posted by Bruiser37 View Post
    First mistake CB is expensive out dated comm system in todays world of moto. Helmet comm systems are only way to go...
    Ahhhhhh, newer is always better, right? Well let's see. Say you are in a group ride of 5 riders. Small group, right? You're all traveling down the road at 60 mph. That's 88 feet per second. With 5 riders you have 4 spaces between the bikes. Keeping the recommended minimum distance of 2 seconds between riders that means there is 2 x 88 x 4, or 704 feet from the leader to the tail gunner. Now, they do need to keep in communication for safe riding, right? Well, I guess BT 5.0 with is touted 800 ft range would work, but that means all 5 riders need to stay in tight prescribed formation. You ever seen that happen? What if a couple of them stretch out to 3 seconds apart? That adds 176 feet. Add a sixth rider to the group with two spaced at 3 seconds and now you're up to 1056 feet from lead to tail. Oops, there's a hill ahead. Get ready for BT signal dropout, if you even can connected int he first place!

    Let's see, a poor CB signal should reach at least a half mile and more likely a mile. Just think how many more riders you can add to the group and still the lead and tail can communicate. And every one in between can hear them without contending with the hassles and limitations of getting all the BT devices to pair!!

    Yes Bruiser, BT is great technology, and there is no question in many communication situations it is the best. But sometimes old technology can still trump the new stuff. Your unequivocal put down of CB radios is not warranted, but there are cases where it should be superseded by the new. On the other hand, there are cases where it is the best.

    A word of advice. Keep up with the new, but jettison the old very carefully!!

    2014 Copper RTS

    Tri-Axis bars, CB, BajaRon sway bar & shock adjusters, SpyderPop's Bumpskid, NBV peg brackets, LED headlights and modulator, Wolo trumpet air horns, trailer hitch, custom trailer harness, high mount turn signals, Custom Dynamics brake light, LED turn signal lights on mirrors, LED strip light for a dash light, garage door opener, LED lights in frunk, trunk, and saddlebags, RAM mounts and cradles for tablet (for GPS) and phone (for music), and Smooth Spyder belt tensioner.
    2014 RTS , Copper! (officially Cognac)

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