Thanks Thanks:  6
Likes Likes:  7
Page 1 of 2 12 LastLast
Results 1 to 25 of 40
  1. #1
    Active Member purplepig's Avatar
    Join Date
    Sep 2011
    Location
    webster,ny
    Posts
    127

    Default BRP Exclusive Sale

    I am wondering if anyone who was at the Homecoming event in Valcourt, purchased items at the arena and had them shipped home. I purchased two items, was told by BRP/Performance NC that they would be shipped Tuesday June 6th(at my expense). I had not received my items or heard from them so I finally contacted BRP. A week later I am still waiting for some kind of an explanation. Any one else in this predicament? Dan
    [SIGPIC]

  2. #2
    Consumer Advocate akspyderman's Avatar
    Join Date
    Feb 2010
    Location
    Chugiak, Alaska
    Posts
    27,989

    Default

    The items may be tied up in customs. Please keep us advised if you get the package or hear back on the status of your order from BRP.

    Currently Owned: 2011 RT A&C SE5 (magnesium), 2014 RTS-SE6 (yellow), 2015 Vulcan 900 LTD

    Previously : 2008 GS-SM5 (silver), 2009 RS-SE5 (red), 2010 RT-S Premier Editon #474 (black) Pictures of 2008 and 2009 Spyders are in Alaska Albums 2009 and 2010.
    5 Spyders, 9 years, 133,000 miles, 5 Spyder miles per post.


  3. #3
    Active Member purplepig's Avatar
    Join Date
    Sep 2011
    Location
    webster,ny
    Posts
    127

    Default Customs

    Not really bothered by the fact I don't have them yet. A tracking number is all I want. And the fact I emailed BRP, got a response saying they would look into it and still no idea what is going on over a week later kind of scares me. I will update this post as needed. Dan
    [SIGPIC]

  4. #4
    Eponymous Member Bob Denman's Avatar
    Join Date
    Sep 2010
    Location
    Grahamsville, NY
    Posts
    82,911

    Default

    Hmmmmmm...
    I just got an email from BRP about buying the Homecoming clothing items online...
    Perhaps I'll wait and see how they get the shipping issues sorted out first.

    2010 RT A&C ................................. 2014 RT Limited.
    (Gone; not forgotten!)

  5. #5
    Active Member purplepig's Avatar
    Join Date
    Sep 2011
    Location
    webster,ny
    Posts
    127

    Default Clothing

    Yes, I got that too. Free shipping on that one!
    [SIGPIC]

  6. #6
    Very Active Member CanAmChris's Avatar
    Join Date
    Feb 2011
    Location
    Near Philly, PA - USA
    Posts
    596

    Default

    Quote Originally Posted by Bob Denman View Post
    Hmmmmmm...
    I just got an email from BRP about buying the Homecoming clothing items online...
    Perhaps I'll wait and see how they get the shipping issues sorted out first.
    I tried to order a T-shirt. The main page is FR or EN but the check out has no translation option and you can't pick the United States as your country of payment. I sent BRP an email.

    As for the original poster's issue... If something is detained in US customer you usually get a snail mail letter in a few days. It might take longer though.
    Last edited by CanAmChris; 06-13-2017 at 05:27 PM. Reason: Sorry for the slight derailment

  7. #7
    Eponymous Member Bob Denman's Avatar
    Join Date
    Sep 2010
    Location
    Grahamsville, NY
    Posts
    82,911

    Default

    Chris,
    What does "Near Philly" actually mean?
    I've got friends and co-conspirators on both sides of the Delaware!

    Take a screen capture of the checkout page, and run all of what you see through Google's "French to English" website.
    Once you have an idea of what they're asking you: it gets much easier!

    2010 RT A&C ................................. 2014 RT Limited.
    (Gone; not forgotten!)

  8. #8
    SpyderLovers Sponsor SpyderAnn01's Avatar
    Join Date
    Jun 2010
    Location
    Las Vegas
    Posts
    11,030

    Default

    Maybe you should try contacting Performance NC directly instead of BRP.

    2014 RTS-SM6 Vegas White Tri Axis handlebars, comfort seat, backrest, Custom Dyn. HMT brake, bright sides and strobe, TricLed side & rear fender lights, American Flag light, TricLED Headlights & Fogs, BajaRon SwayBar & Shock Adj., Laser Aligned by Squared Away
    2014 RTL-SE6 on test drive 8,600 miles
    2011 RTS-SM5 loaner put 5,000 miles on it
    2013 RTS-SM5 burned up with 13,200 miles in 13 weeks
    2010 RTS-SM5 retired at 59,148 miles
    2010 RT- 622

  9. #9
    Active Member purplepig's Avatar
    Join Date
    Sep 2011
    Location
    webster,ny
    Posts
    127

    Default Unanswered

    Quote Originally Posted by SpyderAnn01 View Post
    Maybe you should try contacting Performance NC directly instead of BRP.

    That email has gone completely unanswered. At least BRP responded and said they would look into it.
    [SIGPIC]

  10. #10
    Active Member UtahPete's Avatar
    Join Date
    Dec 2015
    Location
    Oakley Utah
    Posts
    244

    Default

    Quote Originally Posted by akspyderman View Post
    The items may be tied up in customs. Please keep us advised if you get the package or hear back on the status of your order from BRP.
    There you go. With NAFTA in flux, who knows what the consequences will be.
    2014 RTL with KompactKamp pet trailer

  11. #11
    Member
    Join Date
    Sep 2014
    Location
    Syracuse, NY
    Posts
    6

    Default

    We also purchased items and asked to have them shipped. Just talked to Performance NC today and the items are supposed to be shipped by the end of the week.
    We were told they have a huge pile of boxes to be shipped.

  12. #12
    RT-S PE#0412 TicketBait's Avatar
    Join Date
    Dec 2009
    Location
    Santa Monica, CA. USA
    Posts
    1,929

    Default

    I purchased a BRP helmet, and am also awaiting for shipment, Will give the dealership a call tomorrow, thanks for the reminder. never mind previous post answers my question-- just more patience



    Half price Canadian Dollars I already have both the solid and vented jaws

    The born on date was Sept. 2013,( which is 2+ years better than what I am currently wearing ) these helmets are no longer manufactured by Givi

    so hopefully will use till the end of 2019, as I am in mild temperatures.

  13. #13
    Very Active Member Tango's Avatar
    Join Date
    Apr 2012
    Location
    PA
    Posts
    2,071

    Default

    Quote Originally Posted by Bob Denman View Post
    Hmmmmmm...
    I just got an email from BRP about buying the Homecoming clothing items online...
    Perhaps I'll wait and see how they get the shipping issues sorted out first.
    I got the e-mail also. Still trying to get full price even after the event is over. Tom
    "I am the guardian of lost souls! I am the powerful, the pleasurable, the indestructible Mushu!"

    2016 F3Limited Intense Red Pearl
    Lamonster LED headlight and fog lights, Custom Dynamics LED fender and saddle bag lights, Can Am hitch, Can Am rider and passenger backrests, Baja Ron sway bar and Lamonster dog bones.

  14. #14
    Eponymous Member Bob Denman's Avatar
    Join Date
    Sep 2010
    Location
    Grahamsville, NY
    Posts
    82,911

    Default

    Quote Originally Posted by CanAmChris View Post
    I tried to order a T-shirt. The main page is FR or EN but the check out has no translation option and you can't pick the United States as your country of payment. I sent BRP an email.

    As for the original poster's issue... If something is detained in US customer you usually get a snail mail letter in a few days. It might take longer though.

    "PayPal Shipping Address Your order will be sent to the address that appears in your PayPal account.

    Simply confirm the country and the address below so that we can recalculate
    delivery costs and VAT."

    2010 RT A&C ................................. 2014 RT Limited.
    (Gone; not forgotten!)

  15. #15
    Eponymous Member Bob Denman's Avatar
    Join Date
    Sep 2010
    Location
    Grahamsville, NY
    Posts
    82,911

    Default

    With the conversion to U.S. Dollars: they work out to about $19.58 for a Tee-Shirt... with free shipping!

    2010 RT A&C ................................. 2014 RT Limited.
    (Gone; not forgotten!)

  16. #16
    Very Active Member CanAmChris's Avatar
    Join Date
    Feb 2011
    Location
    Near Philly, PA - USA
    Posts
    596

    Default

    Quote Originally Posted by Bob Denman View Post
    Chris,
    What does "Near Philly" actually mean?
    I've got friends and co-conspirators on both sides of the Delaware!

    Take a screen capture of the checkout page, and run all of what you see through Google's "French to English" website.
    Once you have an idea of what they're asking you: it gets much easier!
    Bob,
    I am about 30 miles west of the city in the 'burbs. about halfway between Norristown and Pottstown.

    I did start to translate it, but like I said. It would not let me pick USA as country so I gave up. I already got a hoodie when I was there so If I don't hear back from BRP, no big deal.

  17. #17
    Eponymous Member Bob Denman's Avatar
    Join Date
    Sep 2010
    Location
    Grahamsville, NY
    Posts
    82,911

    Default

    There was a choice for something like "United States outlying Islands"... That's the one that I used.
    I have family that lived near Norristown...

    2010 RT A&C ................................. 2014 RT Limited.
    (Gone; not forgotten!)

  18. #18
    Eponymous Member Bob Denman's Avatar
    Join Date
    Sep 2010
    Location
    Grahamsville, NY
    Posts
    82,911

    Default

    I got an email from the company processing the order. (Printeez, Inc.)
    Unfortunately, it's completely in French, and I haven't had a chance yet for any translation gymnastics.
    Either my order is being processed, or my "spaghetti suit is due for a dental appointment"...

    EDIT: It seems that I already have a tracking number!
    Last edited by Bob Denman; 06-14-2017 at 06:07 PM.

    2010 RT A&C ................................. 2014 RT Limited.
    (Gone; not forgotten!)

  19. #19
    Very Active Member vondalyn's Avatar
    Join Date
    Jun 2012
    Location
    Longmont, CO
    Posts
    767

    Default you're not alone

    I'm waiting on wheels. I called Performance NC yesterday. Answering recording is in french and then it says for service in english press 0 now. I pressed 0 and the guy answers in french. I asked if he spoke english. He said a little. I asked about shipments and he said they're going out this week. I have a UPS account, and also expected a notification by now. I guess I'll give it until the end of the month and then do the credit card dispute thing if needed. Really hoping it's not needed since I REALLY want the blade wheels
    We now have His and Hers Spyders!
    Current Spyder: White 2015 F3-S SE6
    His Spyder: White 2015 F3 SE6

    Previous Spyder: 2012 RT Limited SE5 -- 30,300 miles
    Previous rides: Kawasaki & Honda

  20. #20
    Active Member BlueBayou's Avatar
    Join Date
    Apr 2014
    Location
    Liberty, NY
    Posts
    47

    Default

    Quote Originally Posted by Bob Denman View Post
    There was a choice for something like "United States outlying Islands"... That's the one that I used.
    I have family that lived near Norristown...
    I also saw United States outlying Islands, the correct one was Etats-Unis, but I'm sure you will get your order.
    Les articles commandés seront bientôt envoyés. À bientôt !

  21. #21
    Eponymous Member Bob Denman's Avatar
    Join Date
    Sep 2010
    Location
    Grahamsville, NY
    Posts
    82,911

    Default

    Les Etats-Unis...


    I should have recognized that one!

    Good catch!

    2010 RT A&C ................................. 2014 RT Limited.
    (Gone; not forgotten!)

  22. #22
    Active Member purplepig's Avatar
    Join Date
    Sep 2011
    Location
    webster,ny
    Posts
    127

    Default BRP responds

    Got the following email from the woman in charge of the sale at the arena.

    "I know they are working on shipping, but they are not use to shipping cross border, so it is requiring more paperwork than estimated.... sorry for the delay... I know they are doing their best to get everyone their purchases asap"

    Seems a little ridiculous to me to get this 10 days after it was supposed to ship.
    [SIGPIC]

  23. #23
    Consumer Advocate akspyderman's Avatar
    Join Date
    Feb 2010
    Location
    Chugiak, Alaska
    Posts
    27,989

    Default

    Quote Originally Posted by purplepig View Post
    Got the following email from the woman in charge of the sale at the arena.

    "I know they are working on shipping, but they are not use to shipping cross border, so it is requiring more paperwork than estimated.... sorry for the delay... I know they are doing their best to get everyone their purchases asap"

    Seems a little ridiculous to me to get this 10 days after it was supposed to ship.
    There are some fun and games involved with shipping across borders. I got the occasional mail order from Canada when I was in the leather business. It truly was a PIA to fill out the paperwork, take the package down to the PO and have it shipped. It also took an extra week just because. It sounds like they have not improved the system much.

    Currently Owned: 2011 RT A&C SE5 (magnesium), 2014 RTS-SE6 (yellow), 2015 Vulcan 900 LTD

    Previously : 2008 GS-SM5 (silver), 2009 RS-SE5 (red), 2010 RT-S Premier Editon #474 (black) Pictures of 2008 and 2009 Spyders are in Alaska Albums 2009 and 2010.
    5 Spyders, 9 years, 133,000 miles, 5 Spyder miles per post.


  24. #24
    Eponymous Member Bob Denman's Avatar
    Join Date
    Sep 2010
    Location
    Grahamsville, NY
    Posts
    82,911

    Default

    At least you got a response with a plausible reason...

    Good luck; please let us know when your package arrives!

    2010 RT A&C ................................. 2014 RT Limited.
    (Gone; not forgotten!)

  25. #25
    Very Active Member CanAmChris's Avatar
    Join Date
    Feb 2011
    Location
    Near Philly, PA - USA
    Posts
    596

    Default

    Quote Originally Posted by vondalyn View Post
    I'm waiting on wheels.... Really hoping it's not needed since I REALLY want the blade wheels
    You will love them. They look great on the White F3-S

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •