Is Lamonster Garage still trading??

[armyspydervet]

Yes it's really that bad here

WOW!

[CA Railwhale]

Now there's a man after my own heart!

"I'm not conceited, because conceit is a fault, and I don't have any faults."

My modesty is only exceeded by my good looks. Or at least that's what my grandmother used to say.

[CA Railwhale]

_{I'm sorry if we didn't get back to you in a timely manner. Lamonster Garage is two guys, me and Jacob. We were working 17 to 19 hour days last week to try and keep everyone happy. As a result our emails, private messages, phone calls and voice mails suffered. I'm not sure what the answer is other than put out the fires that we can and get back to the rest when we can. We should be pretty much caught up today. Right now we're taking phone orders and shipping about a 100 packages a day. Yesterday I did two laser alignments, one full LED install on a RT and one Spydercuff and power plate install. Then I went to the hospital pick up my wife with a broken foot from trying not to step on her dog. When we got home I spent the next hour cleaning up after the dog that got the squirts. The last couple of weeks have not normal and we hope to do better in the future. I will say phone calls are way better than emails for us. The shop number is 417-313-2245}

I hope things get better and your wife isn't too crippled up by her foot. I always found your customer service and advice to be superb. We al lhave bad or insanely busy weeks. Good luck.

[Motorcycledave]

Lamont is still very much in business, he has had illness in his family and he was also out of town
for Spyder Fest. AND the weather there has been very bad with flooding.
send him another email or contact him here.
Dave

Anyone know if Lamonster Garage is still in business? I emailed them twice recently about some parts I want to order and have not received a reply.

[F3Spyderman]

"Patience is the one virtue; that none of us can wait to acquire."

Patience is only the art of concealing impatience

[Bob Denman]

I LIKE that!

...So I'm stealing it!

[Old Crow]

Last week was not a normal week. We had hundreds of Spyderfest folks in town and Lamont and Jacob were getting about 3 hours of sleep a night. So, yes, emails went unanswered so we could deal with the crowds. In the meantime the normal IM's and PM's kept coming in and there is no way we can be in a couple places at once. The voicemails got a little backlogged. But this is not normal operating procedure at Lamonster Garage. We pride ourselves on same day shipping normally.

Seriously, give the men a break. They didn't even get a chance to eat all day long. I don't know how they do it. I tried to help as best as I could with questions. We are normally at it 24/7 even on slow days let alone during Spyderfest. We appreciate your understanding.

Joan, THE WIFE

Met you briefly on Thursday during Spyderfest, and it looked like you were going about 100mph. Hope your foot isn't giving you to many problems.


Bob

[sandeejs]

We are ALL crabby from time to time (except for ME of course.....I'm always PERFECT! ) Pete

And me. I'm crabby ALL the time!

~Sandee~

[Utah Geezer]

I've been on that bridge. That is incredible and scary.

Yes it's really that bad here

[F3Spyderman]

"Patience is the one virtue; that none of us can wait to acquire."

How long do I need to be patient? Its been 19 days since I emailed Lamonster Garage about some parts I want to buy but heard nothing back. Guess they don't want the business so I'll have to look elsewhere to spend my money.

[Malki27]

_{I'm sorry if we didn't get back to you in a timely manner. Lamonster Garage is two guys, me and Jacob. We were working 17 to 19 hour days last week to try and keep everyone happy. As a result our emails, private messages, phone calls and voice mails suffered. I'm not sure what the answer is other than put out the fires that we can and get back to the rest when we can. We should be pretty much caught up today. Right now we're taking phone orders and shipping about a 100 packages a day. Yesterday I did two laser alignments, one full LED install on a RT and one Spydercuff and power plate install. Then I went to the hospital pick up my wife with a broken foot from trying not to step on her dog. When we got home I spent the next hour cleaning up after the dog that got the squirts. The last couple of weeks have not normal and we hope to do better in the future. I will say phone calls are way better than emails for us. The shop number is 417-313-2245}

Did you try calling him?

[Centurion]

I ordered an item from them on Monday morning and it was delivered Wednesday afternoon. Awesome service! I would highly recommend that you simply give them a call.

How long do I need to be patient? Its been 19 days since I emailed Lamonster Garage about some parts I want to buy but heard nothing back. Guess they don't want the business so I'll have to look elsewhere to spend my money.

[Carold571]

I ordered magic mirrors on Monday and got them on Wednesday. Excellent service and answered my email within a few hours..

[Bob Denman]

i ordered from them yesterday, and they are clearly still in business...

[Pirate looks at --]

Me too and delivery is set for today!

[Tazzel]

Yep I have notice Lamonster Company is not great at getting back to you when sending emails. I had an issue with the Lamonster Air Pak that I purchase. It took quite awhile for them to email me back.

[Tazzel]

_{I'm sorry if we didn't get back to you in a timely manner. Lamonster Garage is two guys, me and Jacob. We were working 17 to 19 hour days last week to try and keep everyone happy. As a result our emails, private messages, phone calls and voice mails suffered. I'm not sure what the answer is other than put out the fires that we can and get back to the rest when we can. We should be pretty much caught up today. Right now we're taking phone orders and shipping about a 100 packages a day. Yesterday I did two laser alignments, one full LED install on a RT and one Spydercuff and power plate install. Then I went to the hospital pick up my wife with a broken foot from trying not to step on her dog. When we got home I spent the next hour cleaning up after the dog that got the squirts. The last couple of weeks have not normal and we hope to do better in the future. I will say phone calls are way better than emails for us. The shop number is 417-313-2245}

Maybe hire another staff member?

Your doing great Lamonster you have found a nitch for hungry customers, don't let your customers suffer from your success!!

[Pirate looks at --]

There is this new device called the "Telephone". It's actually amazing, you just have to punch some numbers on a key board, and believe it or not, people are actually assigned a unique set of numbers so that if you punch the numbers in the correct sequence, you can actually talk to people even if they are not within earshot. Now hear is the amazing thing, they even have these devises that are what they call MOBILE, so that even when you are not at home, you can punch away at a mobile keyboard, and call people.

If yiu you rely on email as the only form of communication, you will be unhappy! I have had to call to ask questions of the Folks at Lamonster Garrage and they always answer!

Give em a brake!

[Tazzel]

There is this new device called the "Telephone". It's actually amazing, you just have to punch some numbers on a key board, and believe it or not, people are actually assigned a unique set of numbers so that if you punch the numbers in the correct sequence, you can actually talk to people even if they are not within earshot. Now hear is the amazing thing, they even have these devises that are what they call MOBILE, so that even when you are not at home, you can punch away at a mobile keyboard, and call people.

If yiu you rely on email as the only form of communication, you will be unhappy! I have had to call to ask questions of the Folks at Lamonster Garrage and they always answer!

Give em a brake!

What I say to this is: don't set something up a form of communication (customer contact method) , if you are not willing to support it. Email, phone, fax or whatever.

[nslowmotion]

I dont think that Lamont, Jacob and Joan were that busy during Spyderfest. All 3 times I went by there, they were swinging in their hammocks they had set up in the shop.

[Bob Denman]

What I say to this is: don't set something up a form of communication (customer contact method) , if you are not willing to support it. Email, phone, fax or whatever.

Want it now.jpg

Is this how you treat the entire World?

[SpyderAnn01]

How long do I need to be patient? Its been 19 days since I emailed Lamonster Garage about some parts I want to buy but heard nothing back. Guess they don't want the business so I'll have to look elsewhere to spend my money.

He did post on Facebook that he was closing at noon today so he likely won't be contacting you today. He has said before that phone calls work best for them but that's not great for you being in the UK.

[Tazzel]

Want it now.jpg

Is this how you treat the entire World?

Would this be how you would treat your customers? not responding to business emails or voice mails? I am not specifically talking about Lamonster but business in general. Yes I do find it irritating when "companies" do not respond to emails and to voice mails. We are living in 2017 and just like answering services, you can setup email auto replies that you are away. In my case I could not get the Lamoster airpak to work. What If I had been on the road when this happened and no one answered the phone or email? Dark ages are over dude, we are in a mobile environment, like it or not.

[Danz28]

I just ordered the magic mirrors after normal closing hours around 6pm. I got shipped notification by noon the next day, can't ask for better service... Unless drones take over everything

[Bob Denman]

Would this be how you would treat your customers? not responding to business emails or voice mails? I am not specifically talking about Lamonster but business in general. Yes I do find it irritating when "companies" do not respond to emails and to voice mails. We are living in 2017 and just like answering services, you can setup email auto replies that you are away. In my case I could not get the Lamoster airpak to work. What If I had been on the road when this happened and no one answered the phone or email? Dark ages are over dude, we are in a mobile environment, like it or not.

...And in your World: no perceived slight should ever be tolerated?

Are You Serious.jpg

At best: we live in an imperfect World...


Patience.jpg