Kent PowerSports in San Antonio vs. Woods Cycle Country, New Braunfels
We bought BajaRons sway bar a month or so ago and were finally ready to get it put on. I called Woods Cycle Country in New Braunfels, tx to verify that they would do the installation. I was told by the head service tech that they wouldn't do it because if something happened it would void warranty. My husband has had very good luck w/ them in the past so he gave them a call and got the exact same response. My husband emailed BajaRon stating this issue. BajaRon got right back with him in an email stating that he would even speak to the tech at Woods Cycle Country to smooth things out. The tech at Woods was having none of it and even stated that they don't do aftermarket parts because they are trouble down the road.
Enter Kent Motorsports in off of I-35 San Antonio. They would install it and would do it 1st thing Sat. morning. We arrived a bit late so we lost our place in line but also notice the rear tire needed replacing so went ahead and got both done and out by that afternoon!
It's amazing the difference in attitude and attention. Woods couldn't be bothered, Kent couldn't do enough!
And big Kudos to BajaRon!
Can not thank you enough for your stellar Customer Service! My husband can not say enough kind words about you. He will be picking it up this week and I can't wait to get on it and not work so hard keeping up with him in the Hill Country! Thanks again.:2thumbs:
A Need To Consolidate Information
This topic reads like An Adventure In Finding The Right Dealership For Service. This could also apply to Sales, too. For the ease of either planning a long trip, or being in the midst of one, a single source of dealership(s) names providing positive experiences would be invaluable in one location on this forum. For those of us who have had the experience of needing service on the road, you know what I'm talking about.
Just making a suggestion.
Mike