Originally Posted by
BRPcare
Hi flamingobabe,
Let me start off by saying that I'm sorry about the challenges you've had with your Spyder. I'm well-aware of your case and of the issues you've encountered - as well as what BRP has done so far to assist you.
That being said, after reviewing the notes on the dealings you had with the person here at BRP, I can tell you that they did not agree to the item that you seem to be upset about - rather, they said they'd look into it and came back to you with the news that it could (unfortunately) not be done. Now let's be clear - I'm not in any way, shape or form saying that you're wrong or that it wasn't what you heard, but evidently there was a miscommunication somewhere. What you asked for was indeed looked into, but it was never promised to you by the rep you spoke to.
Based on the information I have at hand, I feel fully confident in stating that we're continuing to work closely with you in order to make things right and make you happy with your Spyder. I'm sorry if you don't feel that this is the case, but we're going to keep doing everything we can possibly do to support you going forward.