suggested sticky posting of BRP contact information

I would like to pose the suggestion that a message on how to contact BRP Care for problems with dealers and or repairs be made.

This is the Email address: brp.care@brp.com

this is the problem that I recently sent them:

Sir or madame,
I have recently experienced problems with my F3-T refusing to shift out of reverse and upshift in forward gears. This has necessitated having it flatbedded to the dealer twice in the last 30 days. There is an expired TSB Roadster 2018-5 that outlines this problem and the fix, which is the dealer is to submit a warranty claim and replace the defective part. This TSB expired 07/31/2021. My question is should this not be repaired via warranty when this problem arises because of a product defect irregardless of mileage and within reasonable time of occurrence. This is a known problem with the paddle shifter. Just because I was lucky enough to get greater than 40,000 miles and be within five years of production when this known problem presented itself, should this not be replaced under good faith by BRP the manufacturer? I feel that I should not have to bear the cost of this expensive parts replacement when it has a failure of function that was known prior to its failure. I will await your decision on this matter.

I also provided them with zip code, phone # and Name of local Dealer and contact person at the dealerships service department.

This was a $1035.00 repair that the dealer claims that they don't have to do under warrenty because the TSB has expired. Just dont seem right:shocked::yikes::gaah:

Al in Kazoo

And Likely a future Class Action if they don't resolve it. My 3 yr old Ford just got a cosmetic defect recall that has a 10 year, 150,000 mile eligibility.

Quote:

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Originally Posted by IGETAROUND

I would like to pose the suggestion that a message on how to contact BRP Care for problems with dealers and or repairs be made.

This is the Email address: brp.care@brp.com

this is the problem that I recently sent them:

Sir or madame,
I have recently experienced problems with my F3-T refusing to shift out of reverse and upshift in forward gears. This has necessitated having it flatbedded to the dealer twice in the last 30 days. There is an expired TSB Roadster 2018-5 that outlines this problem and the fix, which is the dealer is to submit a warranty claim and replace the defective part. This TSB expired 07/31/2021. My question is should this not be repaired via warranty when this problem arises because of a product defect irregardless of mileage and within reasonable time of occurrence. This is a known problem with the paddle shifter. Just because I was lucky enough to get greater than 40,000 miles and be within five years of production when this known problem presented itself, should this not be replaced under good faith by BRP the manufacturer? I feel that I should not have to bear the cost of this expensive parts replacement when it has a failure of function that was known prior to its failure. I will await your decision on this matter.

I also provided them with zip code, phone # and Name of local Dealer and contact person at the dealerships service department.

This was a $1035.00 repair that the dealer claims that they don't have to do under warrenty because the TSB has expired. Just dont seem right:shocked::yikes::gaah:

Al in Kazoo

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Just an update, the dealer "didn't realize " that I had extended coverage on my warranty and refunded me $673.00 this morning! But as I have previously contended if the part is defective than it should be made right on the manufacturers dime not the owners.

Al in Kazoo

Al, I thought the extended coverage, covered work with only a $ 50.00 deduction ????? .... Mike :roflblack:

I sympathize. I don't think posting contact information will improve things. I've been asking for an answer to a basic question.

BRP replies without addressing any question.

After a couple more messages I'm given the answer: for a Ryker.

I'm invited to download the Ryker information, a file located on the BRP person's desktop computer, not the BRP server which might allow a download.

Words misspelled. Failure to comprehend simple sentences requesting basic information ("Part number for the Fox Podium shock+coilover spring on my bike?")

It feels like their support people aren't the sharpest knives in the drawer. I wonder if some missed the drawer entirely.

EH! :roflblack: :roflblack: :roflblack:

Quote:

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Originally Posted by BLUEKNIGHT911

Al, I thought the extended coverage, covered work with only a $ 50.00 deduction ????? .... Mike :roflblack:

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You are correct about the $50.00 deductable. They found and fixed a fuel line leak while they had it in the shop. I specifically requested fuel line clamps that would work on a 100psi system from ORieleys, put them on tightened them down and they didn't leak at the time of changing the fuel filter. They failed and were leaking on all three clamps, the shop replaced them with OEM Ochler clamps. Not sure what I'm going to do when I replace the fuel filter on the wifes 2021 RT. Will have a telephone cosultation with Joe Meyer before I tackle that PM task.

Al in Kazoo

The latest from BRP customer service is sending me to the dealer, with the promise that the dealer knows more than the folks in Quebec. Doubtful.

And doubtful that the dealer could know less.

The creature at BRP then sent me the names, address and phone number for three dealers in Mississippi.

I live in Oregon.

I've signed all my messages "Steve" and my full name is shown on emails. This last missive had this salutation: "Dear Adam."

Yep. They're not in the drawer.