Unable to connect Schuberth Bluetooth helmet to 2018 Spyder

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03-09-2018, 11:22 AM
macbates

Unable to connect Schuberth Bluetooth helmet to 2018 Spyder

I have a Schuberth C3 helmet with the SRC-System bluetooth, and am unable to connect to my 2018 CanAm RTL. The helmet is able to connect to another Schuberth C3 helmet, an iPhone, a Garmin GPS (on another motorcycle), and even a laptop computer. but every time I try to connect to the CanAm, the CanAm Bluetooth function (add helmet) times out. I’ve tried two helmets with the same result, so it’s not a bad helmet. I’ve also tried connecting to the CanAm as both rider and passenger, but neither works.

Has anyone been able to connect a Schuberth C3 SRC-System helmet to a CanAm (specifically, the 2018 model that has built-in Bluetooth)? Given that the Schuberth connects to just about every other device, the CanAm is the prime suspect, but that's going to be a tough road to go down.

- Ken
03-09-2018, 11:40 AM
Tazzel

Bluetooth can be tricky. Not all Bluetooth devices are compatible.
03-09-2018, 12:10 PM
macbates

I agree, hence my question. Rephrasing a bit, does anyone know if the Schuberth C3 SRC-System Bluetooth is compatible with the 2018 RTL Bluetooth?

You can always tell the pioneers by the arrows in their back...

- Ken
03-09-2018, 04:14 PM
lewisalice

reset your bluetooth device I had a similar problem that fixed it.
03-09-2018, 08:22 PM
macbates

Didn't work

Quote:

Originally Posted by lewisalice

reset your bluetooth device I had a similar problem that fixed it.

I tried that, but it still can't connect. Got to be either the older SRC (Cardo) or the Spyder Bluetooth firmware that's the issue. Given the other software problems in the new dash my money is on a firmware issue in the Spyder, but I suspect that it won't be fixed any time soon.

Next time it snows and I'm stuck inside and can't ride I may try WireShark or PacketLogger to see if I can figure out who's at fault (yeah, right!).

- Ken
03-09-2018, 09:05 PM
Flamewinger

Is the helmet already paired with you phone? If yes then unpair it and try pairing to bike.
03-09-2018, 10:56 PM
macbates

Tried that

Quote:

Originally Posted by Flamewinger

Is the helmet already paired with you phone? If yes then unpair it and try pairing to bike.

Yep - tried that also. I reset the Bluetooth pairing in the helmet to clear all pairings and tried to connect with no luck. Good idea, though, and thanks for suggesting it.

- Ken
03-10-2018, 11:08 AM
finless

I looked up your helmet and came across details on Revzilla.
In the spec it lists nothing about it being "Bluetooth version 4.0, 4.1, 4.2, etc".
Then the last line:

"Note: The SRC System is only compatible with Schuberth C3 and C3W Helmets."

So it appears they did not implement a full BT standards but instead customized it for their products.

I bet some more google searching would show this is the case with complaints about it not working with other full BT standard devices.

https://www.revzilla.com/motorcycle/...for-c3-helmets

Bob
03-10-2018, 11:11 AM
finless

Here is one of the negative review... Sounds familiar...

"Sync'd easily to my phone but reset and tried to sync to the Bluetooth on my bike. Haven't been able to get it to sync. Instructions are unsat in my opinion. Regret the purchase. Guy at the dealership offered to help so he's my last hope. Told me he sync'd to a BMW K 1600. Took him forty tries. I would not recommend this product."

Bob
03-10-2018, 11:14 AM
finless

Have you updated to the latest firmware?

https://www.schuberth.com/us/product...downloads.html

Bob
03-11-2018, 11:43 AM
jnt

I suggest a call to SCHUBERTH customer service - 949-215-0893. I have found them very helpful and knowledgeable.

Keep us posted.
03-11-2018, 01:05 PM
macbates

finless: Thanks for the info (and I am running v3.08 on the SRC system). Bad news, but it's better than no news at all.

jnt: Thanks - I'll give them a call first thing Monday.

Based on the posts, I'm afraid that the SRC system is only good for rider to rider communication. I'll check with Schuberth and see if the SRC-Pro is any better, but I don't have high hopes since there haven't been rave reviews about that one either.

The C3 is a great helmet, but from what I've heard, external communications such as the Sena aren't a great fit with the helmet due to the design of the helmet itself. Getting a new pair of helmets just to be able to communicate with the bike is a very expensive proposition, so that option is out. Depending on what Schuberth says, I may have to start looking around for communication systems that are compatible with both the Spyder and the C3. And I thought that after buying the Spyder I was done with spending money. I should have known better...

Thanks to all for the responses - a very big help! I'll post more info when I find out.

- Ken
03-13-2018, 10:51 AM
macbates

The response from Schuberth

I got an email from Schuberth support this morning with the details about the inability to connect to the 2018 Spyder:

===
Since the C3 SRC has only 1 bluetooth channel, you will only be able to pair to your Garmin, with your phone paired to Garmin so that information from your phone will pass through the Garmin to the headset. This is the same case with the 1^st Gen SRC Pro.

If you have a 2^nd Gen SRC Pro, you will have 2 Bluetooth channels, but if you have the phone and Garmin paired to the SRC separately, both channels will be taken up, so there won’t be any room for the CanAm. To pair all three devices to your 2^nd Gen SRC Pro, you’ll need to pair your phone to your Garmin, and your Garmin to the 1^st channel on your SRC. Then pair your CanAm to the 2^nd Channel on your SRC.
===

Not what I wanted to hear, but at least it's a definitive answer. Now I need to start looking for a communication system that will fit on a C3 helmet.

- Ken
03-13-2018, 01:56 PM
lewisalice

I hooked up my new SRC system today no issues.
03-13-2018, 02:26 PM
macbates

Which model SRC?

Quote:

Originally Posted by lewisalice

I hooked up my new SRC system today no issues.

Thanks for the new info. Is yours an SRC or an SRC-Pro (and if SRC-Pro, Gen 1 or Gen 2)? Mine is the original SRC, so if yours is the Pro, that may be the difference.

- Ken
03-14-2018, 05:48 AM
lewisalice

Quote:

Originally Posted by macbates

Thanks for the new info. Is yours an SRC or an SRC-Pro (and if SRC-Pro, Gen 1 or Gen 2)? Mine is the original SRC, so if yours is the Pro, that may be the difference.

- Ken

SRC gen2
05-08-2018, 03:28 PM
Bruiser37

Shubeth helmet

Quote:

Originally Posted by finless

I looked up your helmet and came across details on Revzilla.
In the spec it lists nothing about it being "Bluetooth version 4.0, 4.1, 4.2, etc".
Then the last line:

"Note: The SRC System is only compatible with Schuberth C3 and C3W Helmets."

So it appears they did not implement a full BT standards but instead customized it for their products.

I bet some more google searching would show this is the case with complaints about it not working with other full BT standard devices.

https://www.revzilla.com/motorcycle/...for-c3-helmets

Bob

Try replacing your Spyder with new BMW 1600 bagger nice bike and guaranteed to work with your Schuberth helmet comm system. Had same problem with my 2012 & 2013 BMW KT1600 GTL's my Cardo Scala Rider helmet comm system didn't pair... BMW solution was simple buy a Schuberth helmet with their comm system only $2,500 needed another for the wife thought $5,000 was little much for 2 helmet intercom system so I got rid of the damn BMW...problem solved.:yes:
05-08-2018, 08:18 PM
oldguyinTX

"And I thought that after buying the Spyder I was done with spending money. I should have known better..."

There is no "one and done" when it comes to Spyders. They will empty your wallet faster than a hooker at a hot sheet motel.
05-10-2018, 02:10 PM
Bruiser37

Quote:

Originally Posted by macbates

I got an email from Schuberth support this morning with the details about the inability to connect to the 2018 Spyder:

===
Since the C3 SRC has only 1 bluetooth channel, you will only be able to pair to your Garmin, with your phone paired to Garmin so that information from your phone will pass through the Garmin to the headset. This is the same case with the 1^st Gen SRC Pro.

If you have a 2^nd Gen SRC Pro, you will have 2 Bluetooth channels, but if you have the phone and Garmin paired to the SRC separately, both channels will be taken up, so there won’t be any room for the CanAm. To pair all three devices to your 2^nd Gen SRC Pro, you’ll need to pair your phone to your Garmin, and your Garmin to the 1^st channel on your SRC. Then pair your CanAm to the 2^nd Channel on your SRC.
===
Not what I wanted to hear, but at least it's a definitive answer. Now I need to start looking for a communication system that will fit on a C3 helmet.

- Ken

Go for Cardo Scala rider PackTalk DMC rated #1, it's a mature field tested system since 2017 and a universal helmet fit but Schuberth may be a problem because last I knew back couple years their proprietary 2 intercom helmet sizes were fits all and ve said it fits all noggins so they might not be adaptable to any universal intercom system. Anyway stay away from Sena 30K, too many bugs, only 93 page operation manual to set it up... ugggg... hope you have a photographic memory to get access to all features they advertise. If you do go Sena the 20s is way to go at this time.
05-10-2018, 02:15 PM
Bruiser37

Quote:

Originally Posted by Bruiser37

Try replacing your Spyder with new BMW 1600 bagger nice bike and guaranteed to work with your Schuberth helmet comm system. Had same problem with my 2012 & 2013 BMW KT1600 GTL's my Cardo Scala Rider helmet comm system didn't pair... BMW solution was simple buy a Schuberth helmet with their comm system only $2,500 needed another for the wife thought $5,000 was little much for 2 helmet intercom system so I got rid of the damn BMW...problem solved.:yes:

I love my FT3 but service and try and find a Spyder shop tech that know anything about spyders within a 500 mile radius sucks.
05-10-2018, 02:55 PM
Bfromla

Bluetooth can be picky:dontknow::gaah: , & with multiple firmware next to impossible to troubleshoot. best to un pair all & start from scratch. Will suck & hopefully not take too much time, may have to skip some devices. Once you get it going keep a quick setup guide handy on bike so you can add on the fly if out on trip.
03-12-2019, 07:58 PM
Jl48522

I have a Schuberth C4 helmet and a 2018 Spyder F3 Limited. I couldn't get the bluetooth connected from my bike/BRP Connect to the helmet until I updated the firmware earlier today on my Schuberth SC1 communications system - up to v2.0 (was v1.0). Now it works perfectly!