Extremely Poor Communication & Business Practices
I can deal with BAD news ..... but I have a serious problem dealing with NO news. At a minimum, they should at least be able to project and relay to each dealer an approximate ( say " week of " ) time frame that they will be available. If I had a customer or client that had a problem directly caused by my product ... and I told them " Who knows... ", " No idea... " or " Look for it when you see it ... " , I wouldn't be in business very long - ESPECIALLY if it was an issue that could negatively affect their health and safety.