Possible BATTERY issue and/or unexplained electrical, electronic Gremlin

2024 Spyder RTL S2S, two-weeks old, 435 miles.

Twice now, when away from home, after a short stop (less than 2 hours) the Spyder wouldn't start.

Ignition key "on". Spyder performed diagnostics check. Received Safety Notice that was acknowledged by rolling off Throttle. Gauge screen active. 3-way Rocker Switch (kill/run/start) pushed down to "Start" position and then silence. Screen remains active but repeated starting procedures including turning off then on of Ignition Switch produces same results. No audible "click" of solenoid and no cranking.

Luckily each time after multiple attempts the systems function perfectly w/o throwing any Codes. Based on numerous Threads on the inferior Batteries being installed at factory I checked my Battery and no surprise, mine is the dreaded Haijiu 300 CCA Battery.

I suspect the Battery is supplying enough juice for electronics but then failing to engage engine starting sequence. I also wonder if the "System" is being overwhelmed with Actions and "freezing" similar to a computer. Along with Diagnostics the Spyder is connecting to cell phone and Helmet Comms via Bluetooth before I can initiate accepting Safety Message then Starter. I mention this as I have had my screen "freeze" before Safety Message appears.

I plan on trying to get dealer to check the Spyder out but also to replace the battery with a Yuasa 350 CCA BS Version. As has been discussed elsewhere the Haijiu Battery needs to be replaced regardless of surfaced Issues.

Comments / Suggestions ?

Quote:

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Originally Posted by Charlie51

2024 Spyder RTL S2S, two-weeks old, 435 miles.

Twice now, when away from home, after a short stop (less than 2 hours) the Spyder wouldn't start.

Ignition key "on". Spyder performed diagnostics check. Received Safety Notice that was acknowledged by rolling off Throttle. Gauge screen active. 3-way Rocker Switch (kill/run/start) pushed down to "Start" position and then silence. Screen remains active but repeated starting procedures including turning off then on of Ignition Switch produces same results. No audible "click" of solenoid and no cranking.

Luckily each time after multiple attempts the systems function perfectly w/o throwing any Codes. Based on numerous Threads on the inferior Batteries being installed at factory I checked my Battery and no surprise, mine is the dreaded Haijiu 300 CCA Battery.

I suspect the Battery is supplying enough juice for electronics but then failing to engage engine starting sequence. I also wonder if the "System" is being overwhelmed with Actions and "freezing" similar to a computer. Along with Diagnostics the Spyder is connecting to cell phone and Helmet Comms via Bluetooth before I can initiate accepting Safety Message then Starter. I mention this as I have had my screen "freeze" before Safety Message appears.

I plan on trying to get dealer to check the Spyder out but also to replace the battery with a Yuasa 350 CCA BS Version. As has been discussed elsewhere the Haijiu Battery needs to be replaced regardless of surfaced Issues.

Comments / Suggestions ?

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I'd let the dealer know ASAP - you have a warranty on the Battery, but it isn't very long .....Mike :thumbup:

What does the battery charge on the display say prior to attempting to start?

Your battery is probably covered under warranty but get get it load checked asap. Mine was made in China and would flash a VSS code at every start even after putting a charger on it. It was replaced by another made in China. After charging it before starting this spring it appears to be fine with no more codes.

If the battery requires replacement under warranty see if your dealer will replace it with the Yuasa even if you need to pay the difference. Once you get the new battery home its a good idea to charge it until full to start your riding season especially if you have additional battery load when riding.

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Originally Posted by AndysF3S

Your battery is probably covered under warranty but get get it load checked asap. Mine was made in China and would flash a VSS code at every start even after putting a charger on it. It was replaced by another made in China. After charging it before starting this spring it appears to be fine with no more codes.

If the battery requires replacement under warranty see if your dealer will replace it with the Yuasa even if you need to pay the difference. Once you get the new battery home its a good idea to charge it until full to start your riding season especially if you have additional battery load when riding.

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:agree: x 2 Very good advice indeed. It is worth it to upgrade to Yuasa even if you have to pay the difference in price. A really good dealer will do that for free though. It is called customer service or customer appreciation. :yes:

Did you have your foot on the brake pedal?

BlueKnight911,

Yes, spoke to Service Manager earlier today. Monday the luggage set that I ordered is being delivered. I will leave Spyder with Service Dept. who will go through bike, connected to their diagnostic computers and discover causes. Told them I want to upgrade battery and if required will pay difference.

LALoner,

I believe it's 13+ but not positive. Will check next incident.

AndysF3S,

I agree.

ARtraveler,

I concur 100%.

K80Shooter,

I had Parking Brake set but also added manual foot brake action when experiencing Failure to Start sequencing. No change, regardless of applying foot brake.

All,

Thanks for replies and comments, will advise after Dealer Shop folks have a look, see.

Safe Travels,
C

There have been a lot of new battery's not working as they should!! Good luck!!!

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Originally Posted by Mikey

There have been a lot of new battery's not working as they should!! Good luck!!!

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IMHO BRP has done to Batteries ...what they did with tire choice .....not surprised ....:roflblack::roflblack::roflblack: ....Mike :thumbup:

My dealer did swap the Haijlui one for a Yuasa 350 CCA one while my 2024 S2S was in for the terrible blank screen issues... No, they did not charge me for it... They have sold several 2024 on-road Can Am's and were well aware those batteries are... well, let's just say less than stellar... Mine wasn't the first they swapped out...

That Haijlui battery when it last cranked before the dealer picked the bike up, showed as low as 10.3 volts when cranking (very slowly). I'm thinking the lead/agm plates are not well made. I also think the manufacturer added the acid quickly and charged the batteries too soon. Doubtful they followed acceptable procedure, just to get them out the door, AND then they shipped them to BRP which may have taken 2 months or more before being installed at the factories...

My 2 cents.

Quote:

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Originally Posted by LALoner

What does the battery charge on the display say prior to attempting to start ?.

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12.9 just before pressing "Start"

11.7 as starter engages

14.3 as soon as it starts

Quote:

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Originally Posted by WRCLVR

My dealer did swap the Haijlui one for a Yuasa 350 CCA one while my 2024 S2S was in for the terrible blank screen issues... No, they did not charge me for it... They have sold several 2024 on-road Can Am's and were well aware those batteries are... well, let's just say less than stellar... Mine wasn't the first they swapped out...

That Haijlui battery when it last cranked before the dealer picked the bike up, showed as low as 10.3 volts when cranking (very slowly). I'm thinking the lead/agm plates are not well made. I also think the manufacturer added the acid quickly and charged the batteries too soon. Doubtful they followed acceptable procedure, just to get them out the door, AND then they shipped them to BRP which may have taken 2 months or more before being installed at the factories...

My 2 cents.

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When I spoke to the Service Dept Manager on Friday he basically agreed the Chinese batteries were not up to the task. I believe I will get the battery swap and not be charged but will know on Monday.

The scenario you describe at BRP sounds very plausible to me. I still find it odd that companies will use (known) inferior parts to increase profits by a relatively small amount when they must realize that follow-on "Issues" negatively affect their reputations.

Quote:

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Originally Posted by Charlie51

When I spoke to the Service Dept Manager on Friday he basically agreed the Chinese batteries were not up to the task. I believe I will get the battery swap and not be charged but will know on Monday.

The scenario you describe at BRP sounds very plausible to me. I still find it odd that companies will use (known) inferior parts to increase profits by a relatively small amount when they must realize that follow-on "Issues" negatively affect their reputations.

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Was it about the small profit or was it availability when the bike was manufactured? I worked in a vehicle manufacturing plant before retirement and there were parts availability issues more often than we like to think. Covid made it worse, but Covid can't be blamed for everything.

Quote:

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Originally Posted by Navydad

Was it about the small profit or was it availability when the bike was manufactured? I worked in a vehicle manufacturing plant before retirement and there were parts availability issues more often than we like to think. Covid made it worse, but Covid can't be blamed for everything.

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You provide sound reasons for the lower grade components and ones I didn't give enough credence to. Thanks for broadening my perspective.

Thank Your Child for their Service, for me.

Quote:

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Originally Posted by Navydad

Was it about the small profit or was it availability when the bike was manufactured? I worked in a vehicle manufacturing plant before retirement and there were parts availability issues more often than we like to think. Covid made it worse, but Covid can't be blamed for everything.

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These new 2024s were manufactured probably late 2023 or early 2024. This was most likely Can-Am being cheap and not a supply chain issue. Since they've been putting in these low-quality batteries for years now, they figure why spend more than we have to? Penny wise and pound foolish.

My dealer apparently knew about the issue, as they offered me a US $200 battery replacement service as part of my purchase. I declined.

Now to hook up my new battery tender. It's already proven useful, as my ride-on law mower was getting a bit slow to start. I left the battery in the mower hooked up overnight, and it started up quickly in the morning.

* UPDATE *

Sort of.

I dropped my Spyder off at Dealer's Monday morning, 15 April 2024 . Having not heard anything by yesterday afternoon, 17 April I stopped by and spoke with Shop Manager. Was told the tech was unable to replicate the issue and computer check showed no abnormalities.

Was then told that everyone was working overtime assembling units and gearing up for their Official Grand Opening which is tomorrow 19 April 2024. Due to major focus on opening not much time was spent on any repairs of any units, mine included. Odd that they asked me to bring Spyder in on Monday knowing that they wouldn't spend much time on it is a mystery. In any event, I told the Manager I would be taking the bike back this morning.

I picked the Spyder up this morning. I have an extended warranty and Roadside Assistance so will put some more miles on it and if or when the Starting Issues resurfaces I'll return it to Dealer.