Has Anyone Else Experienced this with ESI?
I know that ESI is a very popular vendor, and sponsor here, but I have a real problem with the fact that I had a defective wake-up module, which I returned for a refund, but instead received a replacement, and now that I no longer own the RS they won't let me return the item for a store credit. So now, I am forced to sell the unit for less than what I had paid for it - this is poor customer service and really ticks me off! :mad:
I have purchased around $500 worth of merchandise from ESI within the last 2 months, had planned to purchase more products for my RT-S, and can guarantee you that I will not be spending another dime with them in the future.
The replacement module they sent me is still in the package, never used, and I wasn't asking for a full refund as there are a few things I'd like to get for my RT-S. They know that I am a member of this forum as I had mentioned SpyderLovers in my email to them so I don't understand why they would take the chance on losing a lot of potential business over a $79 item. :dontknow: I will be sure to tell my story to anyone who asks me about my experience with ESI (including friends, family, SRA Members,....).
Has anyone else had this experience with them?
In my opinion that return policy sucks
I own a business that does several thousand orders a month and our return policy brings us business. The return policy is easy short and to the point here it is from our web site
" If for any reason you are not completely satisfied with your purchase within 60 days of receiving it, we'll take it back. That's it. We cover the shipping, and we offer exchanges, store credit, or full refunds. We want you to know that we are that confident in our product, and that we are committed to you, our customer."
It shouldnt be any harder then that! Restocking fee! What a load of Harley parts!:banghead:
Our return policy has brought us customers and made life long customers because it is simple and customer centered. There is no reason customer service can't be that simple across the board, sure some will take advantage of it, and do, but that is such a slim number compared to real honest customers. Rant complete thank you for your time:gaah::gaah: